Name: MUR Neptuno Gran Canaria - Adults Only
Address: Avenida Alféreces Provisionales 29, 35100 Playa del Ingles, Spain, Avenida Alféreces Provisionales 29, Gran Canaria, 35100, Spain
Price range: Prices for upcoming dates start at £125 per night (We Price Match)
Rating: 8.5

Info & prices
Facilities
House rules
The fine print
Guest reviews (601)

Hotel MUR Neptuno Gran Canaria - Adults Only

This is a Preferred Partner property. It is committed to providing guests with a positive experience thanks to its commendable service and good value. This property may pay Booking.com a bit more to be in this Programme. Airport shuttle. Airport shuttle available for an additional charge. You can request this in the next step.

Avenida Alféreces Provisionales 29, 35100 Playa del Ingles, Spain –

*7.6* Yumbo Centrum: only 3 minutes away! (200 yards on foot)

Lock in a great price for MUR Neptuno Gran Canaria - Adults Only - rated 8.5 by recent guests.

to get started.

Location and cleanliness. Staff were really lovely.

Ian, United Kingdom

Very good location party-wise (close to Yumbo centre) Great cleaning staff (gracias Conchi!) Nice pool, kind staff, great breakfast

Michal, Belgium

The staff were very friendly and always smiling. Nothing was too much trouble. Maria and Nico were especially amiable and helpful!

Mark, United Kingdom

The aircon was essential, and the pool was great fun, including the flume of course. I like the pool side restaurant, it nice on the upper level.

Anthony, United Kingdom

Checked in at 6 to find couple in room no sorry from staff waited an hour got other room right next to bar and kitchen noisy all night

Thomas, Ireland

Excellent location, staff very helpful and friendly. Well looked after, all the communal areas very well kept. The pool area very nice.

Aniruddha, United Kingdom

I liked the locality, the cafe, the common parts, etc. We enjoyed having a balcony so that we could sit outside and smoke.

Anthony, United Kingdom

The hotel overall was very clean and most of the staff were friendly and helpful. Enjoyed the pool area and the slide was a fun addition to have. Rooms were adequate and decent value for money.

Dre, United Kingdom

Good food except there were some items that we reported were off.

Patrycja, United Kingdom

The size of the room for the price is exceptional when compared to other European locations. I had recently stayed at a hotel in Paris that advertised their room as "Classic Double Room. The door almost hit the bed when I opened it. The pool area was never crowded - it was always busy but the area is large enough to accomodate many people and still be comfortable.

Matthew, USA

9.1

Staff
Great check-in experience
Great check-in experience
Great check-in experience
Great check-in experience

What guests loved the most:
“Location and cleanliness. Staff were really lovely.”

Ian United Kingdom
“Very good location party-wise (close to Yumbo centre) Great cleaning staff (gracias Conchi!) Nice pool, kind staff, great breakfast”

Michal Belgium
“The staff were very friendly and always smiling. Nothing was too much trouble. Maria and Nico were especially amiable and helpful!”

Mark United Kingdom
“The aircon was essential, and the pool was great fun, including the flume of course. I like the pool side restaurant, it nice on the upper level.”

Anthony United Kingdom
“Checked in at 6 to find couple in room no sorry from staff waited an hour got other room right next to bar and kitchen noisy all night”

Thomas Ireland
“Excellent location, staff very helpful and friendly. Well looked after, all the communal areas very well kept. The pool area very nice.”

Aniruddha United Kingdom
“I liked the locality, the cafe, the common parts, etc. We enjoyed having a balcony so that we could sit outside and smoke.”

Anthony United Kingdom
“The hotel overall was very clean and most of the staff were friendly and helpful. Enjoyed the pool area and the slide was a fun addition to have. Rooms were adequate and decent value for money.”

Dre United Kingdom
“Good food except there were some items that we reported were off.”

Patrycja United Kingdom
“The size of the room for the price is exceptional when compared to other European locations. I had recently stayed at a hotel in Paris that advertised their room as "Classic Double Room. ”

Matthew USA

One of our top picks in Playa del Ingles.Neptuno is an adults-only hotel, next to the Yumbo Shopping Centre, Playa del Inglés. It offers an outdoor pool, spa and free shuttle bus to the beach, 1,000 yards away.

All air-conditioned rooms have free Wi-Fi, satellite TV and a furnished balcony. The private bathroom comes with a hairdryer.

The hotel spa includes a sauna, Turkish bath and gym. The Neptuno's swimming pool is heated from October until April and live music can be enjoyed in the bar several times a week.

There is a 24-hour reception and a tour desk. Maspalomas Golf course is 1.9 miles away. You can hire a car and there is free on-site parking.

Couples particularly like the location — they rated it 8.4 for a two-person trip.

We speak your language!

MUR Neptuno Gran Canaria - Adults Only has been welcoming Booking.com guests since 10 Mar 2006.

Hotel Chain: Mur Hoteles

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Most popular facilities

Free WiFi

Swimming pool

Free parking

Outdoor pool

Airport shuttle

Fitness centre

Bar

Good for couples - they rate the facilities 8.1 for two-person stays.

Currency exchange: Need local currency? This property offers currency exchange on site.

Guests love...

“friendly staff”
25 related reviews

“pool area”
20 related reviews

“nice food”
9 related reviews

Top location: Highly rated by recent guests (8.7)

Breakfast info

Continental, Vegetarian, Buffet

Free parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at MUR Neptuno Gran Canaria - Adults Only?

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Adults

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Just booked in Playa del Ingles 11 hotels like MUR Neptuno Gran Canaria - Adults Only were just booked on our site

5 reasons to choose MUR Neptuno Gran Canaria - Adults Only

Why book with us

Manage your bookings online

The staff speak English

Booking is safe

One of our top picks in Playa del Ingles

Hotel surroundings – Guests loved walking around the neighbourhood!

Closest landmarks

Yumbo Centrum
0.1 miles
Cita Centre
0.6 miles
Maspalomas Golf Course
0.7 miles
Las Burras Beach
1.6 miles
Playa de San Agustín
2.1 miles
Aqualand Maspalomas
2.1 miles
Maspalomas Lighthouse
2.2 miles
Palmitos Park
5.6 miles
Anfi Tauro Golf Course
9.2 miles
Playa de Amadores
9.3 miles

Closest airports

Gran Canaria Airport
16.8 miles

What travellers love about this location

“Clean, comfortable, very good location. The room was a bit cold, but immediatelly solved by a heater and was offerd a room change. Breakfast and dinner were fan...”

Cillerr

Hungary

“Great location great pool lovely food”

John

United Kingdom

8.7

“Friendly staff..great location.”

Andrew

United Kingdom

Are you missing any information about this area?

Brilliant!

1 restaurant on site

Restaurant

Cuisine: Local, International

Open for: Breakfast, Lunch, Dinner

Menu: Buffet & à la carte

House rules MUR Neptuno Gran Canaria - Adults Only takes special requests - add in the next step!

Check-in

15:00 - 23:00

Check-out

07:00 - 12:00

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and extra beds

Children cannot be accommodated at the hotel.

Extra beds are not available.

Children's cots/cribs are not available.

There is no capacity for extra beds in the room.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

MUR Neptuno Gran Canaria - Adults Only accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that full payment of the reservation is due upon check-in. Guests with a non-refundable rate must paid the remaining 50% of the reservation upon arrival.

“The hotel overall was very clean and most of the staff were friendly and helpful. Enjoyed the pool area and the slide was a fun addition to have. Rooms were adequate and decent value for money. ”

Dre

“The size of the room for the price is exceptional when compared to other European locations. I had recently stayed at a hotel in Paris that advertised their room as "Classic Double Room. The door almost hit the bed when I opened it. The pool area was never crowded - it was always busy but the area is large enough to accomodate many people and still be comfortable.”

Matthew

USA

See all guest reviews for MUR Neptuno Gran Canaria - Adults Only

Newest reviews for MUR Neptuno Gran Canaria - Adults Only

Reviewed: 15 January 2019

Ian
United Kingdom
9.6

Exceptional
- • Leisure trip
- • Solo traveller
- • Double Room (1 Adult)
- • Stayed 4 nights
- • Submitted via mobile
Adjoining door. I could hear next door very clearly (if you know what I mean). Awful and not what I booked.
Location and cleanliness. Staff were really lovely.

Stayed in January 2019
Reviewed: 12 January 2019

Craig
United Kingdom
10

Exceptional
- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 9 nights
- • Submitted via mobile
The fact that holiday makers reserved their sunbeds 7.30 am and didn't use the beds until mid day
Location and pool area

Stayed in January 2019
Reviewed: 10 January 2019

Bernadette
United Kingdom
8.8

Fabulous
- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 7 nights
- • Submitted via mobile
The Gym , could do with a rowing machine for variety
The convenience to the yumbo centre

Stayed in December 2018
Reviewed: 9 January 2019

Michal
Belgium

2 helpful votes
8.8

Fabulous
- • Leisure trip
- • Group of friends
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Very good location party-wise (close to Yumbo centre) Great cleaning staff (gracias Conchi!) Nice pool, kind staff, great breakfast

Stayed in January 2019
Reviewed: 10 December 2018

Anonymous
United Kingdom
8.8

Fabulous
- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Slightly chaotic and haphazard breakfast.
Good location , clean and nice pool area.

Stayed in December 2018
Reviewed: 6 December 2018

Mark
United Kingdom
10

“A welcoming and relaxing stay!”
- • Leisure trip
- • Solo traveller
- • Double Room (1 Adult)
- • Stayed 10 nights
- • Submitted via mobile
A double mattress instead of two singles pushed together would have been nice. Still, I managed.
The staff were very friendly and always smiling. Nothing was too much trouble. Maria and Nico were especially amiable and helpful!

Stayed in December 2018
Reviewed: 26 November 2018

Martin
Canada

1 helpful vote
7.1

“Good location with friendly staff but facility requires improvement”
- • Leisure trip
- • Solo traveller
- • Double Room (1 Adult)
- • Stayed 5 nights
The internet was flaky & somewhat slow. I've had a number of disconnection. Lack of some amenities, e.g., facial tissue. There were occasions when the cleaner did not clean the toilet. Some hand towels provided appeared to be dirty. They may need to be soaked with bleach. The saunas were too small and only one of them was operational during my entire stay. I would recommend removing sauna & Turkish bath from the advertisement in booking.com as they are too small and inferior compared to some other hotels with spa facilities.
Good location. Very friendly staff.

Stayed in November 2018
Reviewed: 20 November 2018

SUISSE_BOY
Switzerland
Age group: 35 – 44
8.3

Very good
- • Leisure trip
- • Solo traveller
- • Double Room (1 Adult)
- • Stayed 4 nights
- • Submitted via mobile
CHECK OUT 11 TO EARLY

Stayed in November 2018
Reviewed: 17 October 2018

Anthony
United Kingdom
10

“Great fun, nice pool, friendly staff, I'll be back !!”
- • Leisure trip
- • Group of friends
- • Double or Twin Room
- • Stayed 4 nights
People reserving sunbeds and leaving perfectly usable poolside sunbed empty for hours. Infact they didn't even appear at the sunbed until near midday. Then only for a couple of hours.
The aircon was essential, and the pool was great fun, including the flume of course. I like the pool side restaurant, it nice on the upper level.

Stayed in October 2018
Reviewed: 1 October 2018

Thomas
Ireland
5.0

Passable
- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 7 nights
- • Submitted via mobile
Checked in at 6 to find couple in room no sorry from staff waited an hour got other room right next to bar and kitchen noisy all night

Stayed in September 2018
Reviewed: 27 September 2018

William
United Kingdom
10

Exceptional
- • Leisure trip
- • Solo traveller
- • Double Room (1 Adult)
- • Stayed 11 nights
- • Submitted via mobile
Love this hotel

Stayed in September 2018
Reviewed: 26 September 2018

Aniruddha
United Kingdom
10

“An excellent hotel for a well deserved break.”
- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 10 nights
The food could be a bit more adventurous with adding a bit more spices.
Excellent location, staff very helpful and friendly. Well looked after, all the communal areas very well kept. The pool area very nice.

Stayed in August 2018
Reviewed: 23 July 2018

Anthony
United Kingdom
10

“Overall very pleasant.”
- • Leisure trip
- • Group of friends
- • Double or Twin Room
- • Stayed 7 nights
The food in the restaurant was overall poor. It was a bit like school dinners, and rather poorly presented. It did not matter as we dined out in some excellent local restaurants.
I liked the locality, the cafe, the common parts, etc. We enjoyed having a balcony so that we could sit outside and smoke.

Stayed in June 2018
Reviewed: 22 July 2018

Dre
United Kingdom
7.9

Good
- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Although the hotel over all was nice and clean it was let down by poor food choice and quality at all sittings breakfast lunch and dinner. Being all inclusive it felt more like full board with no snack selection at none meal times. No real clarity on what was all inclusive and what wasn't as far as drink were concerned and certain members at the pool bar were not always very welcoming and service was not always great.
The hotel overall was very clean and most of the staff were friendly and helpful. Enjoyed the pool area and the slide was a fun addition to have. Rooms were adequate and decent value for money.

Stayed in July 2018
Reviewed: 20 July 2018

Patrycja
United Kingdom

1 helpful vote
4.2

Disappointing
- • Leisure trip
- • Solo traveller
- • Double or Twin Room
- • Stayed 7 nights
- • Submitted via mobile
Staff come in into the rooms when when the sign do not enter is on. Also they throw away your things and pour out drinks. You are not allowed to bring a guest for the night without being spied on. Big dissapintment also in terms of interior -very old fashioned for a 4 star hotel.
Good food except there were some items that we reported were off.

Stayed in July 2018

Sleeps	Room type
	Double or Twin Room 1 double bed or 2 single beds	Show prices
Start of dialog content 댴 Private bathroom Air-conditioned room with free Wi-Fi, a furnished balcony, minibar, work desk and tea and coffee making facilities. The bathroom comes with a shower or bath, toiletries and towels for the swimming pool. Room facilities: • Tea/Coffee Maker • Minibar • Shower • Bath • Safety Deposit Box • TV • Telephone • Air conditioning • Hairdryer • Balcony • Radio • Desk • Seating Area • Free toiletries • Toilet • Private bathroom • Satellite Channels • Bath or Shower • Interconnected room(s) available • Laptop safe • Flat-screen TV • Soundproofing • View • Hardwood or parquet floors • Wake-up service • Electric kettle • Wardrobe or closet • Bidet • Towels • Linen • Outdoor furniture • Drying rack for clothing • Toilet paper Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Double Room (1 Adult) 2 single beds	Show prices
Start of dialog content 댴 Private bathroom Double room for single use. This air-conditioned room has free Wi-Fi, a furnished balcony, minibar, work desk and tea and coffee making facilities. The bathroom comes with a shower or bath, toiletries and towels for the swimming pool. Room facilities: • Tea/Coffee Maker • Minibar • Shower • Bath • Safety Deposit Box • TV • Telephone • Air conditioning • Hairdryer • Balcony • Radio • Desk • Seating Area • Free toiletries • Toilet • Private bathroom • Satellite Channels • Bath or Shower • Interconnected room(s) available • Laptop safe • Flat-screen TV • Soundproofing • View • Hardwood or parquet floors • Wake-up service • Electric kettle • Wardrobe or closet • Bidet • Towels • Linen • Outdoor furniture • Drying rack for clothing • Toilet paper Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content

Hotel MUR Neptuno Gran Canaria - Adults Only

MUR Neptuno Gran Canaria - Adults Only 4-star hotel

Most popular facilities

Guests love...

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5 reasons to choose MUR Neptuno Gran Canaria - Adults Only

Why book with us

See availability Hotel surroundings – Great location - show map Guests loved walking around the neighbourhood!

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See availability Facilities of MUR Neptuno Gran Canaria - Adults Only Great facilities! Review score, 8.2

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MUR Neptuno Gran Canaria - Adults Only

Hotel surroundings – Guests loved walking around the neighbourhood!

Facilities of MUR Neptuno Gran Canaria - Adults Only Great facilities! Review score, 8.2

House rules MUR Neptuno Gran Canaria - Adults Only takes special requests - add in the next step!