Hotel
 MUR Neptuno Gran Canaria - Adults Only

Airport shuttle. Airport shuttle available for an additional charge. You can request this in the next step.

Avenida Alféreces Provisionales 29, 35100 Playa del Ingles, Spain – Excellent location - show map

Excellent location — rated 9.2/10! (score from 478 reviews)

Real guests • Real stays • Real opinions

8.3
Very good
478 reviews

Comfortable hotel and excellent service. Despite being located in a busy area, the room was quiet. Perfect hotel for relaxation. Very clean too. I only stayed one night and would love to stay here next time I am in Gran Canaria.

Paul United Kingdom

location to the Yumbo / nightlife. cleanliness and service from the room staff. relaxing by the pool. adults only

Stephen United Kingdom

Good food with wide variety of fresh food and different menus every day with plenty of meat, fish and veg dishes. Friendly staff. Surprisingly quiet rooms; despite being near the Jumbo centre, the soundproofed windows kept all noise out, and the secondary inside door kept the noise from the street through the room front door out too.

Ian United Kingdom

This hotel is about one minute walk away from the yumbo centre, the main nightlife, cafe and low cost shopping area in maspalomas. It’s. Fantastic location. Beaches aren’t far by foot and very close by car/taxi. The housekeeping and restaurant staff were exceptionally friendly and I enjoy some nice conversations with several of them. It was nice to feel so welcomed.

Lonvisitor United Kingdom

amazing location next to the Yumbo and superb staff.

Richard United Kingdom

The location was perfect, and the staff and facilities were very good. Our only complaint was the fact that there were so many stairs. The bar, restaurant and reception were all down flights of stairs with no access by elevator, our room although on the first floor was up stairs, again with no access by elevator. My husband has poor mobility and we were not warned that access to certain parts of the hotel was difficult.

Elaine Spain

Stayed half board .Great range of food and freshly made grill was a winner. Lovely pool and surroundings. Very good location .on the doorstep to the yumbo centre . 10min walk to the beach .balcony was a nice touch

Tajinder United Kingdom

The Location is perfect to access Yumbo center. 10 mins far from the beach on foot which is fine. Food: breakfast and diner were various and generous. The hospitality: staffs were lovely. The pool is big.

Kevin France

All food and staff amazing drinks excellent. Location was perfect

Mark United Kingdom

Good facilities, clean and nice to be across the road from the yumbo centre. Spent almost the whole week around the pool. The only downside was having to put your towel down to reserve a sun lounger before breakfast! All inclusive food was great but some days got a bit boring ! The midday sangria was holiday highlight!

Graham United Kingdom
8.3
Very good
478 reviews
  • What guests loved the most:
  • “Comfortable hotel and excellent service. Despite being located in a busy area, the room was quiet. Perfect hotel for relaxation. Very clean too.”
    Paul Paul United Kingdom United Kingdom
  • “location to the Yumbo / nightlife. cleanliness and service from the room staff. relaxing by the pool. adults only”
    Stephen Stephen United Kingdom United Kingdom
  • “Good food with wide variety of fresh food and different menus every day with plenty of meat, fish and veg dishes. Friendly staff.”
    Ian Ian United Kingdom United Kingdom
  • “This hotel is about one minute walk away from the yumbo centre, the main nightlife, cafe and low cost shopping area in maspalomas. It’s. Fantastic location.”
    Lonvisitor Lonvisitor United Kingdom United Kingdom
  • “amazing location next to the Yumbo and superb staff.”
    Richard Richard United Kingdom United Kingdom
  • “The location was perfect, and the staff and facilities were very good. Our only complaint was the fact that there were so many stairs.”
    Elaine Elaine Spain Spain
  • “Stayed half board .Great range of food and freshly made grill was a winner. Lovely pool and surroundings. Very good location .on the doorstep to the yumbo centre .”
    Tajinder Tajinder United Kingdom United Kingdom
  • “The Location is perfect to access Yumbo center. 10 mins far from the beach on foot which is fine. Food: breakfast and diner were various and generous. The hospitality: staffs were lovely.”
    Kevin Kevin France France
  • “All food and staff amazing drinks excellent. Location was perfect”
    Mark Mark United Kingdom United Kingdom
  • “Good facilities, clean and nice to be across the road from the yumbo centre. Spent almost the whole week around the pool.”
    Graham Graham United Kingdom United Kingdom

Categories:

  • Staff9.1
  • Facilities8.3
  • Cleanliness8.8
  • Comfort8.8
  • Value for money7.9
  • Location9.2
  • Free WiFi8.9

This property is 12 minutes walk from the beach. Neptuno is an adults-only hotel, next to the Yumbo Shopping Centre, and 1,000 yards away from the beach Playa del Inglés.

All air-conditioned rooms have free Wi-Fi, satellite TV and a furnished balcony. The private bathroom comes with a hairdryer.

The hotel spa includes a sauna, Turkish bath and gym. The Neptuno's swimming pool is heated from October until April and live music can be enjoyed in the bar several times a week.

There is a 24-hour reception and a tour desk. Maspalomas Golf course is 1.9 miles away. You can hire a car and there is free on-site parking.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

MUR Neptuno Gran Canaria - Adults Only has been welcoming Booking.com guests since 10 Mar 2006.

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Most popular facilities

1 swimming pool
Free WiFi
Free parking
Airport shuttle
Fitness centre
Bar

Currency exchange: Need local currency? This property offers currency exchange on site.

Property highlights

Top location: Highly rated by recent guests (9.2)

Breakfast info

Continental, Vegetarian, Buffet

Free parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.

Saved to 4925 lists

Availability

When would you like to stay at MUR Neptuno Gran Canaria - Adults Only?

Sorry, reservations for more than 90 nights are not possible.

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4 reasons to choose MUR Neptuno Gran Canaria - Adults Only

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speak English
Closest beaches
  • Playa del Ingles Beach

    Playa del Ingles Beach

    8.6 Fabulous beach
    1,050 yards from property
  • Playa del Cochino

    Playa del Cochino

    8.4 Very good beach
    1,350 yards from property
  • Playa de Veril

    Playa de Veril

    8.4 Very good beach
    1,650 yards from property
  • Playa de las Burras

    Playa de las Burras

    8.5 Very good beach
    1.1 miles from property
  • Maspalomas Beach

    Maspalomas Beach

    8.8 Fabulous beach
    1.6 miles from property

Guest reviews

8.3
Very good · 478 reviews
Read all reviews
Categories:
  • Staff9.1
  • Facilities8.3
  • Cleanliness8.8
  • Comfort8.8
  • Value for money7.9
  • Location9.2
  • Free WiFi8.9

Select topics to read reviews:

See what guests loved the most:

  • P
    Paul
    United KingdomUnited Kingdom
    “Comfortable hotel and excellent service. Despite being located in a busy area, the room was quiet. Perfect hotel for relaxation. Very clean too. I only stayed one night and would love to stay here next time I am in Gran Canaria.”
  • Stephen
    United KingdomUnited Kingdom
    “location to the Yumbo / nightlife. cleanliness and service from the room staff. relaxing by the pool. adults only”
  • Ian
    United KingdomUnited Kingdom
    “Good food with wide variety of fresh food and different menus every day with plenty of meat, fish and veg dishes. Friendly staff. Surprisingly quiet rooms; despite being near the Jumbo centre, the soundproofed windows kept all noise out, and the...”
  • Lonvisitor
    United KingdomUnited Kingdom
    “This hotel is about one minute walk away from the yumbo centre, the main nightlife, cafe and low cost shopping area in maspalomas. It’s. Fantastic location. Beaches aren’t far by foot and very close by car/taxi. The housekeeping and restaurant staff...”
  • Richard
    United KingdomUnited Kingdom
    “amazing location next to the Yumbo and superb staff.”
  • Elaine
    SpainSpain
    “The location was perfect, and the staff and facilities were very good. Our only complaint was the fact that there were so many stairs. The bar, restaurant and reception were all down flights of stairs with no access by elevator, our room although...”
  • Tajinder
    United KingdomUnited Kingdom
    “Stayed half board .Great range of food and freshly made grill was a winner. Lovely pool and surroundings. Very good location .on the doorstep to the yumbo centre . 10min walk to the beach .balcony was a nice touch”
  • Kevin
    FranceFrance
    “The Location is perfect to access Yumbo center. 10 mins far from the beach on foot which is fine. Food: breakfast and diner were various and generous. The hospitality: staffs were lovely. The pool is big.”
  • Mark
    United KingdomUnited Kingdom
    “All food and staff amazing drinks excellent. Location was perfect”
  • Graham
    United KingdomUnited Kingdom
    “Good facilities, clean and nice to be across the road from the yumbo centre. Spent almost the whole week around the pool. The only downside was having to put your towel down to reserve a sun lounger before breakfast! All inclusive food was great but...”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few hours

  • WiFi in the room
    Our WiFi is functional in all hotel facilities and is included in your stay. Kind regards, Hotel Neptuno.
    Asked about: Double or Twin Room • Answered on 4 January 2020
  • Is there a room safe
    yes, there is. There is option to rent it for 2 euro per day and 10 euro deposit which we give back on last day. Best regards Reception Neptuno
    Answered on 17 November 2019
  • Hello, I’m thinking about a short trip to Gran Canaria next week and wanted to ask, if you serve vegan food? Thank you and kind regards, Max
    Dear Mr Max, We currently do not serve vegan food, but it can be prepared for you upon request. Just let us know that you would like this option when you make your booking so we can arrange everything! Kind regards, Carolina Reception Team
    Answered on 26 October 2020
  • Does the hotel have a nudist area please
    The hotel does not possess a nudist area.
    Answered on 26 October 2021
  • What is the cost of the safety deposit box ?
    The cost of safety box is 2€ per day and 10 € deposit, which is given back on check out.
    Answered on 23 May 2021

  • Still looking?

    Thanks! You will receive an email as soon as the property has answered your question.

Thanks! You will receive an email as soon as the property has answered your question.

Hotel surroundings *
Guests loved walking around the neighbourhood!
Excellent location - show map
What's nearby
  • Yumbo Centre
    0.1 miles
  • Pacha Gran Canaria
    0.5 miles
  • Cita Shopping Center
    0.5 miles
  • Maspalomas Golf Course
    0.7 miles
  • Maspalomas
    1.8 miles
  • Playa de San Agustín
    2.1 miles
  • Aqualand Maspalomas
    2.1 miles
  • Maspalomas Lighthouse
    2.2 miles
  • Salobre Golf Course
    4.4 miles
  • Anfi Tauro Golf Course
    9.2 miles
Top attractions
  • Playa de Amadores
    9.3 miles
  • Mogan Port
    12.1 miles
Beaches in the neighbourhood
  • Playa del Ingles Beach
    1,050 yards
  • Playa del Cochino
    1,350 yards
  • Playa de Veril
    1,650 yards
  • Playa de las Burras
    1.1 miles
  • Maspalomas Beach
    1.6 miles
Closest airports
  • Gran Canaria Airport
    16.8 miles
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You will receive an email as soon as the property has answered your question.
1 restaurant on site

    Restaurant

    Cuisine: Local, International

    Open for: Breakfast, Lunch, Dinner

    Menu: Buffet & à la carte

Facilities of MUR Neptuno Gran Canaria - Adults Only

Most popular facilities

1 swimming pool
Free WiFi
Free parking
Airport shuttle
Fitness centre
Bar
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
Activities
  • Live music/performance
  • Themed dinner nights
  • Evening entertainment
  • Karaoke
  • Games room
  • Golf course (within 3 km) Additional charge
Food & Drink
  • Fruits Additional charge
  • Wine/champagne Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Restaurant
Internet
WiFi is available in the hotel rooms and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Accessible parking
Transport
  • Airport drop off Additional charge
  • Airport pick up Additional charge
Reception services
  • Luggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment and family services
  • Board games/puzzles
Cleaning services
  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business facilities
  • Fax/photocopying Additional charge
  • Meeting/banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Key card access
  • 24-hour security
  • Safety deposit box Additional charge
General
  • Adult only
  • Shared lounge/TV area
  • Airport shuttle (additional charge)
  • Shuttle service (additional charge)
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Car hire
  • Soundproof rooms
  • Lift
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
Free! All pools are free of charge
  • Open all year
  • Pool/beach towels
  • Heated pool
  • Shallow end
Wellness
  • Fitness
  • Spa lounge/relaxation area
  • Steam room
  • Beauty Services
  • Pool/beach towels
  • Water slide
  • Hammam
  • Massage Additional charge
  • Fitness centre
  • Sauna
Languages spoken
  • German
  • English
  • Spanish
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You will receive an email as soon as the property has answered your question.
Sustainable initiatives
This property has taken steps to provide more sustainable and environmentally friendly travel

House rules MUR Neptuno Gran Canaria - Adults Only takes special requests - add in the next step!

Check-in

15:00 - 23:00

Check-out

07:00 - 12:00

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

There is no capacity for cots at this property.

There is no capacity for extra beds at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Maestro Mastercard Visa Diners Club MUR Neptuno Gran Canaria - Adults Only accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that full payment of the reservation is due upon check-in. Guests with a non-refundable rate must paid the remaining 50% of the reservation upon arrival.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about MUR Neptuno Gran Canaria - Adults Only

  • The nearest beach is just 1,050 yards from MUR Neptuno Gran Canaria - Adults Only.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • MUR Neptuno Gran Canaria - Adults Only offers the following activities / services (charges may apply):

    • Fitness centre
    • Sauna
    • Massage
    • Hammam
    • Games room
    • Karaoke
    • Golf course (within 3 km)
    • Evening entertainment
    • Spa lounge/relaxation area
    • Themed dinner nights
    • Beauty Services
    • Live music/performance
    • Fitness
    • Steam room

  • The prices at MUR Neptuno Gran Canaria - Adults Only may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Guests staying at MUR Neptuno Gran Canaria - Adults Only can enjoy a highly-rated breakfast during their stay (guest review score: 7.9).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Buffet

  • MUR Neptuno Gran Canaria - Adults Only is 100 yards from the centre of Playa del Ingles.

  • MUR Neptuno Gran Canaria - Adults Only has 1 restaurant:

    • Restaurant

  • Room options at MUR Neptuno Gran Canaria - Adults Only include:

    • Twin/Double
    • Double
    • Single

  • Check-in at MUR Neptuno Gran Canaria - Adults Only is from 15:00, and check-out is until 12:00.

  • From the nearest airport, you can get to MUR Neptuno Gran Canaria - Adults Only by:

    • Taxi 30min