Normal check out is at noon. Late checkout till 6pm will be at 50% of the room rate of that day. Late checkout after 6pm will incur full day charge. Should you have any further queries, please do not hesitate to contact us.

Dear Guest, thanks for your message, have you made any reservation yet? so that we can check it for you.

Dear guest,thanks for your enquiry, our hotel will give Birthday card and Cup sized cake for free when you are arrival.

Dear guest,thanks for your enquiry,our hotel early check-in and late check out subject to availability of the arrival date,if you need to book please contact to our hotel .And we will note your request

Kindly note that we may not be able to guarantee sun lounger availability or pool access at your preferred time due to the capacity limitation. Please note welcome guest to start queuing up on the 11/F at least 20mins prior the next session starts.

Dear customer, we only have one smoking floor, if you want to book smoking room, can you note requirement. And our hotel will try our best to arrange as room availability.

We're sorry that our hotel would not accept any guest under quarantine or medical surveillance. We are terribly sorry. Thank you for your understanding and support!

Dear guest, Thanks for your enquiries,you just need to say your request to our front desk, we will provide it for you. If you have any other questions,please feel free to contact us.

The facilities are open now,but it need to book when you require to use.

Please kindly note that the non-Hong Kong residents will denied entry to the city until further notice.

We are pleased to inform you that our fitness centre opens from 06:30hrs to 22:00hrs daily for our in-house guest, while our swimming pool will reopen from 1 April (Thursday). 

Dear guest,you can choose the Grand Hyatt Deluxe King Room /Grand Hyatt Deluxe Sea View King Room .Their price is about 2000/2400 HKD per night,and need to plus 10% service charge and tax.Each of them include Daily Breakfast.

Dear Jan, Thank you for your message. Kindly find the needed information below. 1. is your outdoor pool open in December? Yes, our outdoor heated pool opens daily from sunrise to sunset. 2. Will you have any special Christmas activities or displays then? Our festive dining reservation is open now. You can enjoy 15%off early bird discount if you make reservation within November. For more details, please feel free to visit our brand site to learn more. Christmas tree will be set up at the hotel lobby in December. On Christmas Day during lunch and dinner period, we will have Christmas carol singing at lobby and giveaways to kids from Santa Claus. 3. I don't see a description of a children's playroom or area; what are your activities/offers for young children? Our kids playground is located on 11/f of the hotel. Should you require more information, please do not hesitate to reach us again.

Dear guest, sorry for that there is no smoking room for Plateau Room type, if you want to smoke, you can go to the public garden to smoke, please go to the front desk for more details, thanks for your support and understanding.

Dear Guest， For enquiries on offers for long stays, you may contact us via HKGGH.reservations@hyatt.com or please call us at 852 25881234. Thank you for your support and understanding. If you have any other questions, please feel free to contact us.

Dear guest,thanks for your enquiry.I feel very sorry to tell you,that our hotel can not smoke.If you want to smoke,please contact our front desk and ask where to smoke.

1. Pool reopen from 7am-1pm and 2pm-6:15pm, which is on first come first serve basis. 2. Guests are advised to queue up on 11/F 15 minutes prior the start time of each session. 3. Spa is open with conditions(treatment hours 10am-10pm).

Dear guest, I am sorry to tell you that our hotel do not accept any pets to live in. If you have any other questions,please feel free to contact us.

Dear guest,I am sorry to tell you that our hotel is not quarantine hotel. We do not accept the quarantine guest. If you have any other questions,please feel free to contact us!