Normal check out is at noon. Late checkout till 6pm will be at 50% of the room rate of that day. Late checkout after 6pm will incur full day charge. Should you have any further queries, please do not hesitate to contact us.

Dear Guest, thanks for your message, have you made any reservation yet? so that we can check it for you.

https://www.coronavirus.gov.hk/sim/inbound-travel.html Dear guest ,please use this web for your reference,thank you

Dear guest, Thank you for contacting Hyatt! We have Roll away bed for the 3rd person, but it’s subject to hotel availability. Please advise your requests at the time of booking, our colleague will marked down for you. Thank you!

Dear guest,thanks for your enquiry, our hotel will give Birthday card and Cup sized cake for free when you are arrival.

Dear guest, Thanks for your enquiry,our grand club services daily breakfasts, evening cocktails and all day complimentary refreshments including fresh fruits, champagne, red and white wine, tea, coffee and soft drinks.

Dear guest,thanks for your enquiry,our hotel early check-in and late check out subject to availability of the arrival date,if you need to book please contact to our hotel .And we will note your request

Could you please provide detailed information for your inquiry，including arrival date、departure date、Number of rooms and occupancy.

Kindly note that we may not be able to guarantee sun lounger availability or pool access at your preferred time due to the capacity limitation. Please note welcome guest to start queuing up on the 11/F at least 20mins prior the next session starts.

Dear customer, we only have one smoking floor, if you want to book smoking room, can you note requirement. And our hotel will try our best to arrange as room availability.

We're sorry that our hotel would not accept any guest under quarantine or medical surveillance. We are terribly sorry. Thank you for your understanding and support!

Dear guest, Thanks for your enquiried,if you ensure booking our club king room that the breakfast is included in the price,and about the gym,our in house guest is free to access.

Dear guest, Thanks for your enquiries,you just need to say your request to our front desk, we will provide it for you. If you have any other questions,please feel free to contact us.

The facilities are open now,but it need to book when you require to use.

https://www.coronavirus.gov.hk/sim/inbound-travel.html Dear guest,please use this web for your reference .

Please kindly note that the non-Hong Kong residents will denied entry to the city until further notice.

We are pleased to inform you that our fitness centre opens from 06:30hrs to 22:00hrs daily for our in-house guest, while our swimming pool will reopen from 1 April (Thursday). 

Dear guest,you can choose the Grand Hyatt Deluxe King Room /Grand Hyatt Deluxe Sea View King Room .Their price is about 2000/2400 HKD per night,and need to plus 10% service charge and tax.Each of them include Daily Breakfast.

Dear Jan, Thank you for your message. Kindly find the needed information below. 1. is your outdoor pool open in December? Yes, our outdoor heated pool opens daily from sunrise to sunset. 2. Will you have any special Christmas activities or displays then? Our festive dining reservation is open now. You can enjoy 15%off early bird discount if you make reservation within November. For more details, please feel free to visit our brand site to learn more. Christmas tree will be set up at the hotel lobby in December. On Christmas Day during lunch and dinner period, we will have Christmas carol singing at lobby and giveaways to kids from Santa Claus. 3. I don't see a description of a children's playroom or area; what are your activities/offers for young children? Our kids playground is located on 11/f of the hotel. Should you require more information, please do not hesitate to reach us again.

Dear guest, sorry for that there is no smoking room for Plateau Room type, if you want to smoke, you can go to the public garden to smoke, please go to the front desk for more details, thanks for your support and understanding.