As of 1 September 2021, the accommodation service provider is obliged to record at check-in the specific personal data of every individual (adult, minor, infant) in form of a valid identity card, driving license or travel document. In the absence of a legal identification document, the hotel has to refuse to provide the service of accommodation, however, the hotel will claim the net amount of the entire booking as a frustration penalty and the guest cannot request any compensation.

Please note that, should any extra cleaning or repair be necessary because of guests' pets, the executive housekeeper has the right to charge the additional costs.

Please note that the credit card used for the prepayment must be presented at check-in at the hotel. Should the card used for prepayment differ from the one that you will use during the stay, please contact the hotel beforehand.

Reduction or extension of the length of stay may result in rate change.

The credit/debit card presented at the time of check-in and/or reservation will be automatically pre-authorized by the hotel with the total room rate for the entire stay and additionally EUR 50 per day to cover eventual extra charges (e.g. minibar, room service, telephone costs, damages etc.). The blocked amount above the invoiced fee will be released at check-out.

Please note that the minimum age for use of the gym and wellness area is 16 years. Children under 14 years of age can enjoy the indoor pools accompanied by an adult.

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Please kindly note that from 09 January till early April 2023, works on a closed floor may result in noise occasionally between 9:00 and 18:00. Every effort will be made to minimise noise and disturbance. Please accept our most sincere apologies for any inconvenience.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

License number: SZ19000111