About this property

Comfortable Accommodations: Rooms feature air-conditioning, city or river views, walk-in showers, and modern amenities such as free WiFi, flat-screen TVs, and work desks. Additional comforts include bathrobes, soundproofing, and interconnected rooms. Exceptional Facilities: Guests can enjoy spa facilities, a swimming pool with a view, fitness center, and massage services. The hotel offers a restaurant serving international cuisine, a bar, and a kids' pool. Free on-site parking and a 24-hour front desk enhance the stay. Prime Location: Located in Surabaya, the hotel is 6.8 mi from Juanda International Airport. Nearby attractions include Gubeng Train Station (5 mi) and Surabaya Zoo (3.7 mi). Highly rated for its swimming pool, attentive staff, and delicious breakfast.

Distance in property description is calculated using © OpenStreetMap

Novotel
Hotel chain/brand
Novotel

Property highlights

    • Breakfast Info

    • Continental, Halal, Asian, American, Buffet, Breakfast to go

    • Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
1 king bed
2 twin beds
1 king bed
2 twin beds
2 twin beds
and
1 king bed
1 king bed
2 twin beds
1 king bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Emil
    Bulgaria Bulgaria
    Convenient business hotel. Rich breakfast. Sophisticated staff. Good SPA facilities.
  • Robert
    United States United States
    Excellent service from hotel staff. Rooms are always clean and comfortable. Excellent variety of food at the breakfast buffet!
  • Robert
    United States United States
    The food was excellent. The room was comfortable. The staff was friendly.
  • Rubywijaya
    Indonesia Indonesia
    Price is good, consider facilites etc.. they give really good value.
  • Agus
    Indonesia Indonesia
    It's the best hotel I stayed ever. The room is spacious, clean super luxurious and comfort. The faculity is very complete. I like the pool, gym.
  • Melfa
    United States United States
    I love the cleanliness of the room and the bathroom. Wifi works great. TV is great. AC is great too. Elevators work well.
  • Kiran
    Singapore Singapore
    We stayed in the this Hotel as transit to the Prigen, the room is spacious and of decent quality, staff friendly, breakfast option are good, location is bit away from center though transport is available easily. The stay was very decent and I...
  • Hrishikesh
    Japan Japan
    Nice gym, generous space and open areas, very nice staff and service. Cafe Parigie has first class freshly ground varieties of Indonesian coffee, manually brewed for very reasonable price
  • Nick
    United Kingdom United Kingdom
    Not amazing value for the price. Nothing overly special about the hotel but for one night perfectly adequate.
  • Dave
    Australia Australia
    Good sized room. Comfortable and clean. Staff very friendly. Modern hotel.

Hotel area info

Restaurants

1 Restaurant On Site
  • Food Exchange
    • Cuisine
      International
    • Ambience
      Family-friendly • Modern • Romantic
    • Dietary options
      Halal

Amenities of Novotel Samator Surabaya Timur

Great facilities! Review score, 8.5

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Airport shuttle
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Spa
  • Tea/Coffee Maker in All Rooms
  • Bar

Bathroom

  • Towels

Bedroom

  • Linens
  • Wardrobe or closet

View

  • River view
  • City view
  • View

Outdoors

  • Outdoor furniture

Kitchen

  • Dryer
  • Electric kettle
  • Refrigerator

Room Amenities

  • Clothes rack

Activities

  • Kids' club
  • Game room

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV

Food & Drink

  • Fruit
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Bar
  • Tea/Coffee maker

Internet
Wifi is available in the rooms and is free of charge.

Parking
Free public parking is available on site (reservation is needed).

  • Parking garage
  • Accessible parking

Front Desk Services

  • Lockers
  • Concierge
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services

  • Babysitting/Child services

Cleaning Services

  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe

General

  • Air conditioning
  • Wake-up service
  • Elevator
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Wake-up service/Alarm clock
  • Room service

Accessibility

  • Wheelchair accessible
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator

2 swimming pools

Pool 1 – outdoorFree!

  • Pool with view
  • Pool/Beach towels

Pool 2 – outdoor (kids)Free!

  • Suitable for kids

Spa

  • Kids' pool
  • Locker rooms
  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa facilities
  • Massage
  • Spa
    Additional charge
  • Fitness center

Languages Spoken

  • English
  • Indonesian

House rules

Novotel Samator Surabaya Timur takes special requests – add in the next step!
Check-in
From 2:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children over 12 are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

12+ years
Extra bed upon request
Rp 350,000 per person, per night

Prices for extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds allowed depends on the option you choose. Check your selected option for more info.

There are no cribs available at this property.

All extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Novotel Samator Surabaya Timur