About this property

Reliable info:
Guests say the description and photos for this property are accurate.

Elegant Accommodations: Oakwood Hotel & Residence Surabaya in Surabaya offers a 5-star aparthotel experience with an infinity swimming pool, indoor pool, fitness center, restaurant, bar, and free WiFi. Comfortable Amenities: Guests enjoy air-conditioning, private bathrooms, city views, and modern amenities such as a fitness room, 24-hour front desk, and free on-site private parking. Dining Options: The family-friendly restaurant serves Indonesian, American, Asian, and international cuisines with halal options. Breakfast includes continental, American, buffet, and Asian selections. Prime Location: Located 8.1 mi from Juanda International Airport, the hotel is near attractions like Submarine Monument (3.1 mi) and Gubeng Train Station (3.1 mi). Highly rated for staff, cleanliness, and convenient location.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Oakwood
Hotel chain/brand
Oakwood

Property highlights

    • Top Location: Highly rated by recent guests (8.9)

    • Breakfast Info

    • Continental, Asian, American, Buffet

    • Free Private Parking Available On Site


Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
2 twin beds
2 twin beds
2 twin beds
Bedroom 1
2 twin beds
Bedroom 2
1 queen bed
2 twin beds
1 king bed
1 king bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Fiftin
    Anguilla Anguilla
    Spacious room, also the room amenities and kitchen equipment are complete and very well thought supplies. They even provide the laundry detergent. Loved the coffee pods every day! Also the bar open till late, near the smoking area. There’s a...
  • Samad
    United States United States
    Oakwood Hotel Surabaya’s service, staff, and amenities are exceptional
  • Arsy
    Indonesia Indonesia
    the size of the room, the location, the amenities, front staff and cleaning service
  • Mathilde
    France France
    Everything was good. Perfect staff, room and food.
  • Richard
    Canada Canada
    Large modern comfortable room…kitchen facilities were very good..Property location was also good …high rise view was very impressive
  • Tavario
    United States United States
    Nice and clean property. Nice restaurants at the bottom
  • Jayadi
    Indonesia Indonesia
    staff hospitality were excellent. all staff that i met, was greeting me politely and nicely. i had trouble with electric stove in my 2nd night, and they moved me to other room with working stove. been staying here since 2019 when i visit...
  • Mahyudanil
    Indonesia Indonesia
    Exceptional room facility with espresso coffee maker, electric stove, dice washing machine, big refrigerator, ironing, and luxurious washing machine
  • Weera
    Thailand Thailand
    luxury room equipped with all necessary thing like my home.
  • Keepyercool
    Macau Macau
    Rooms are very large and quite high-spec, reflecting a major up-front investment when the hotel was built maybe around 10 years ago. Huge amount of drawer, cupboard and desk space. All staff, from the main entrance, to the car park, Front Desk and...

Area info

Restaurants

2 Restaurants On Site
  • Spice Restaurant
    • Cuisine
      American • Asian • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Halal
  • Deckside
    • Cuisine
      American • Indonesian • Asian
    • Open for
      Lunch • Dinner • High tea • Cocktail hour
    • Ambience
      Modern
    • Dietary options
      Halal

House rules

Oakwood Hotel & Residence Surabaya takes special requests – add in the next step!
Check-in
From 2:00 PM
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of Rp 500,000 is required on arrival. That's about $30. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
12+ years
Extra bed upon request
Rp 500,000 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Accepted payment methods
American ExpressVisaMastercardCash
Smoking
Smoking is not allowed.
Quiet hours
Guests need be quiet between 9:00 PM and 7:00 AM.
Pets
Pets are not allowed.

The fine print

Must-know information for guests at this property

Quiet hours are between 21:00:00 and 07:00:00.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

A damage deposit of Rp 500,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

FAQs about Oakwood Hotel & Residence Surabaya