Staff was very friendly and accommodating. I could use the messaging function in Booking.com to communicate with their staff when we would reach Hita station so that they could fetch us to the hotel. The dinner and breakfast were delicious that we finished everything, which is a feat by itself because there were a lot of food items.

Kai Singapura

Hatago Kayausagi is nestled in the suburbs of Hita, Oita surrounded by small family farms and likely century-old homes. The team was communicative throughout the stay, starting from when we booked the reservation through this platform. English skill wasn't necessarily the strongest but they get by and make a good effort. We were picked up by car directly from the Hita Station - having taken the bus (roughly two hours) from Fukuoka Station. Meal was top-class. Absolutely amazing experience throughout from the service all the way to the drinks and the like. If you speak Japanese you are able to partake in this Kyushu hospitality - friendly, warm, open but still very polite.

Jimmy Amerika Serikat

Nice pickup service from Hita Tourist Center. Room and cuisine is needless to say perfect. Both outdoor/indoor onsen were awesome.

Jiwoo Jepang

The friendly staff. The service and hospitality from the team at Hatago Kayausagi was exceptional. I will remember this stay for the rest of my life and am very grateful for their efforts. The atmosphere. Our room was very peaceful and the private outdoor onsen was fantastic. The meals were delicious and epic. The staff speak just enough English, and were very patient with my poor Japanese.

Amy Australia

Loved everything. Impeccable dinner course and breakfast.

Isamu Amerika Serikat

Love the rustic and traditional ryokan style ! Super delicious Kaiseki breakfast and dinner, truly enjoyed the meals.

Siew Singapura

Just amazing! So many beautiful details everywhere on the property and the rooms like ikebana, face mask, private dining room for everyone, all electricity outlets covered with different prints, unique furniture..So much love and thought was put into everything. The staff and the owner went the extra mile eg special drop off time, adjusted breakfast time just for me..The breakfast and dinner were out of this world delicious.

Stamena Swiss

Beautiful old traditional ryokan with modern comfortable amenities. The entire staff was super friendly and helpful

Sharon Amerika Serikat

Great food and well managed onsen. It is a bit tricky in terms of the access but I was bery satisfied with kind people and the most wonderful food.

Keehong Korsel

Everything about this stay exceeded my expectations, from the welcome and ryokan tour conducted by the proprietors, through to the beautiful and comfortable surrounds (grounds, buildings - main, baths, gift shop/reading room - and room) and exquisite Kaiseki dinners and breakfasts. Service was friendly, helpful and focussed on accommodating guests' needs. The attention to detail in the gardens and buildings - dating from the Taisho era and furnished accordingly - was outstanding; every room had so many points of beauty and interest yet nothing was overdone. The location of our room next to the river meant provided a wonderful, relaxing soundscape and even a view of the fireworks in nearby Hita City on the first night of our stay.

Sakura Jepang