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The staff speaks English
Masutomi Ryokan
250-0311 Kanagawa, Hakone, Yumoto 656, Japan – Great location - show map
After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
Overall was wonderful!! All Ryokan staff were kind, polite and friendly. Hot spring was nice as well as a wonderful dinner and breakfast. We found the beautiful river along the Ryokan and enjoyed the view and sound from our room's window.
Aoi
Japan
JapanStaff was remarkable! They tried on every level to accommodate us. The breakfast was superb! The location is great, not too close to the town but within a 3 minute walk. It is next to a river that will lull you to sleep at night. I will definitely return and send my friends because I am assured that the staff will take very good care of them.
Sharon
United States of America
United States of AmericaGreat little Ryoken. Staff were so nice! Breakfast and dinner were amazing. Rooms were so clean, even the basic room was really nice. highly recommend. Close to train station.
Rachel
New Zealand
New ZealandGreat location, only a few minutes walk from Hakone-Yumoto station. The lady host was the best I've ever had in all my travels, she insisted on us calling her "Auntie" in Japanese. Both the public and open-air baths were great.
Rashed
United Arab Emirates
United Arab Emirates女将さんがとても気さくでいい方でした。 温泉も気持ちよく、お部屋も綺麗で、ご飯もボリュームがあって美味しい買ったです。
Misato
Japan
Japan温泉のお湯がとても良かった。食事の味付けも好みで、量もありお腹いっぱいになりました。食事スペースの雰囲気も良い。
Hideo
Japan
Japan食事が素晴らしかったです。食材の素材を活かすシンプルなお味付けの料理の数々。食べきれないくらい量もありました。また、今回マタニティ旅行でしたが細かい部分にもお気遣いいただきありがたかったです。
0001r
Japan
Japan食事が、良く特にご飯お米がおいしかった。スタッフの接し方も良く女将さんが、最高でした。又、いつか箱根に行く事が、あったらますとみ旅館に泊まりたいです。ありがとうございました。
Fujimi
Japan
Japan彼氏の誕生日旅行で、スタッフさんの対応も非常に良くて、スタッフさんにおめでとーっと言って貰えてこっちまで凄く嬉しかった！ ご飯もおいしくカウンター席で女将とお話もできてとても楽しかった。温泉もとても気持ちよくて最高でした！！
Aoi
Japan
Japan温泉、食事共に良かった。 温泉は屋上の貸切露天を利用したが、横にビーチにあるようなベッドがあって、湯上がりに横になって休むこともできた。 食事も夕食、朝食共にとても美味しかった。味付けを控えめにしているとのことであったが、うす味が好きな我が家にはピッタリでした。
Akio
Japan
Japan
Masutomi Ryokan
9.0
Wonderful
153 reviews
- What guests loved the most:
“Overall was wonderful!! All Ryokan staff were kind, polite and friendly. Hot spring was nice as well as a wonderful dinner and breakfast. We found the beautiful river along the Ryokan and enjoyed the view and sound from our room's window.”
Aoi
Japan
Japan“Staff was remarkable! They tried on every level to accommodate us. The breakfast was superb! The location is great, not too close to the town but within a 3 minute walk. It is next to a river that will lull you to sleep at night. I will definitely return and send my friends because I am assured that the staff will take very good care of them.”
Sharon
United States of America
United States of America“Great little Ryoken. Staff were so nice! Breakfast and dinner were amazing. Rooms were so clean, even the basic room was really nice. highly recommend. Close to train station.”
Rachel
New Zealand
New Zealand“Great location, only a few minutes walk from Hakone-Yumoto station. The lady host was the best I've ever had in all my travels, she insisted on us calling her "Auntie" in Japanese. Both the public and open-air baths were great.”
Rashed
United Arab Emirates
United Arab Emirates“女将さんがとても気さくでいい方でした。 温泉も気持ちよく、お部屋も綺麗で、ご飯もボリュームがあって美味しい買ったです。”“0”
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Misato
Japan
Japan“温泉のお湯がとても良かった。食事の味付けも好みで、量もありお腹いっぱいになりました。食事スペースの雰囲気も良い。”“0”
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Hideo
Japan
Japan“食事が素晴らしかったです。食材の素材を活かすシンプルなお味付けの料理の数々。食べきれないくらい量もありました。また、今回マタニティ旅行でしたが細かい部分にもお気遣いいただきありがたかったです。”“0”
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0001r
Japan
Japan“食事が、良く特にご飯お米がおいしかった。スタッフの接し方も良く女将さんが、最高でした。又、いつか箱根に行く事が、あったらますとみ旅館に泊まりたいです。ありがとうございました。”“0”
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Fujimi
Japan
Japan“彼氏の誕生日旅行で、スタッフさんの対応も非常に良くて、スタッフさんにおめでとーっと言って貰えてこっちまで凄く嬉しかった！ ご飯もおいしくカウンター席で女将とお話もできてとても楽しかった。温泉もとても気持ちよくて最高でした！！”“0”
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Aoi
Japan
Japan“温泉、食事共に良かった。 温泉は屋上の貸切露天を利用したが、横にビーチにあるようなベッドがあって、湯上がりに横になって休むこともできた。 食事も夕食、朝食共にとても美味しかった。味付けを控えめにしているとのことであったが、うす味が好きな我が家にはピッタリでした。”“0”
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Akio
Japan
JapanCategories:
You're eligible for a Genius discount at Masutomi Ryokan! To save at this property, all you have to do is sign in.
Just a 5-minute walk from Hakone Yumoto Train Station, Masutomi Ryokan features open-air hot spring baths, spacious guest rooms and free Wi-Fi. Guests can reserve the rooftop bath at an additional fee. On-site parking is available for free.
The ryokan provides Japanese-style rooms with traditional futon bedding and rooms with Western beds and a tatami (woven-straw) seating area. A TV and a telephone are equipped in all rooms, and bathroom is shared with other guests.
Ryokan Masutomi’s front desk is open 24 hours, and gift items can be purchased at the on-site souvenir shop. Drink vending machines can be used.
The property is a 20-minute drive from O-wakudani and Lake Ashi’s Sightseeing Cruise Pier.
Traditional Japanese meals are prepared with organic vegetables and fresh seafood, and served in the on-site Fukuryu-an restaurant.
This property is a ryokan, which is a type of traditional Japanese Inn. Learn more
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- What's a ryokan?
- A ryokan is a traditional Japanese inn. They usually feature bathhouses, multicourse dinners, communal spaces where guests can relax, and rooms with woven-straw flooring and futon mats. Like hotels, a range of ryokans (from budget to luxury) is available. What originated centuries ago as a free rest house for long-distance travelers has evolved into a popular destination for relaxation surrounded by therapeutic mineral springs.
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- What are the big differences between a ryokan and a hotel?
- Unlike a hotel, where the guest room is just a place to turn in for the night, a ryokan is more than just a place to sleep. In Japan, many travelers journey long distances to relax in a hot spring bath and feast on a traditional multicourse dinner – staying in a ryokan is an experience in and of itself. These ryokans typically have Japanese-style rooms with woven-straw floors and futon beds (no Western beds and carpeting). You should also remove your shoes at the entrance of the room, or before you enter it. Modern ryokans might serve buffet-style meals in a dining area, while more traditional ryokans tend to serve in-room dinners. Some ryokan rooms have a private bathroom, and others might just have a shared bathroom.
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- What's a kaiseki meal?
- Kaiseki is the culinary highlight at a ryokan, embodying beautifully presented dishes that delight both the palate and the eyes. Every one of the 10 to 15 dishes that make up the multicourse Japanese dinner is prepared in a way that highlights the unique textures, colors, and flavors of featured seasonal ingredients and local specialties. Most commonly served at special restaurants and ryokans, a traditional kaiseki dinner usually consists of bite-size appetizers, fresh sashimi (raw fish, like sushi), soup, grilled fish or meat, a hot-pot dish, rice with miso soup, and a small dessert.
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- What's a yukata?
- A yukata is a casual summer kimono or robe, typically made of light cotton. Many ryokans provide guests with yukata robes during their stay. In some areas, it's common to see guests strolling through the neighborhood in their yukatas. The loose-fitting garment is perfect for sleeping and relaxing in.
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- How should I wear a yukata?
- First, put your arms through the sleeves like you would with a robe. Take the right side of the yukata and wrap it across your body. Then, take the left side and wrap it over the right, making sure that the robe is level at your ankles. Pinning the yukata closed on the right side, wrap the sash around your waist a couple of times and then tie a bow. Generally, the bow is tied around the waist for women, and the hips for men.
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- What's a Japanese hot spring (onsen)?
- Onsen (literally "hot spring") is a term often used to refer to both the mineral-rich hot springs and the bathing facilities that house them. Whether the bath is public or private, gender-segregated or mixed, indoor or outdoor, soaking and unwinding in the soothing geothermal waters at an onsen is a millennia-old custom deeply embedded in Japanese culture.
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- What's standard bathing etiquette?
- At a bathhouse—onsen or not—guests are expected to remove all clothing in their respective changing rooms before entering the bathing area. As a common courtesy, once inside the bathing area, guests should wash and rinse their bodies thoroughly before quietly stepping into the hot water. Whether you relax in solitude or converse softly with others is up to you, but guests should always be mindful of others. Wash towels are often used to cover one’s private areas while walking around. However, note that you should not put towels in the water.
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- Why are tattoos not allowed?
- While tattoos have become more popular among Japan's youth, many Japanese people still associate them with outlaws and organized crime. Nowadays, not all businesses ban customers with tattoos, but you might still be refused admission to bathhouses and swimming pools. Small tattoos can be covered up using waterproof bandaids, but keep in mind that each property has the final say on what’s acceptable.
Couples in particular like the location – they rated it 8.9 for a two-person trip.
Most popular amenities
Non-smoking rooms
Free parking
Family rooms
Hot spring bath
Free WiFi
Property Highlights
Top Location: Highly rated by recent guests (8.7)
Free Private Parking Available On Site
Open-air bath, Public Bath, Hot spring bath
4 reasons to choose Masutomi Ryokan
Categories:
Select topics to read reviews:
See what guests loved the most:
Aoi
Japan“Overall was wonderful!! All Ryokan staff were kind, polite and friendly. Hot spring was nice as well as a wonderful dinner and breakfast. We found the beautiful river along the Ryokan and enjoyed the view and sound from our room's window.”
Sharon
United States of America“Staff was remarkable! They tried on every level to accommodate us. The breakfast was superb! The location is great, not too close to the town but within a 3 minute walk. It is next to a river that will lull you to sleep at night. I will...”- Rachel
New Zealand“Great little Ryoken. Staff were so nice! Breakfast and dinner were amazing. Rooms were so clean, even the basic room was really nice. highly recommend. Close to train station.” 
Rashed
United Arab Emirates“Great location, only a few minutes walk from Hakone-Yumoto station. The lady host was the best I've ever had in all my travels, she insisted on us calling her "Auntie" in Japanese. Both the public and open-air baths were great.”
MisatoJapan“女将さんがとても気さくでいい方でした。 温泉も気持ちよく、お部屋も綺麗で、ご飯もボリュームがあって美味しい買ったです。”
HideoJapan“温泉のお湯がとても良かった。食事の味付けも好みで、量もありお腹いっぱいになりました。食事スペースの雰囲気も良い。”- 00001rJapan“食事が素晴らしかったです。食材の素材を活かすシンプルなお味付けの料理の数々。食べきれないくらい量もありました。また、今回マタニティ旅行でしたが細かい部分にもお気遣いいただきありがたかったです。”
FujimiJapan“食事が、良く特にご飯お米がおいしかった。スタッフの接し方も良く女将さんが、最高でした。又、いつか箱根に行く事が、あったらますとみ旅館に泊まりたいです。ありがとうございました。”- AoiJapan“彼氏の誕生日旅行で、スタッフさんの対応も非常に良くて、スタッフさんにおめでとーっと言って貰えてこっちまで凄く嬉しかった！ ご飯もおいしくカウンター席で女将とお話もできてとても楽しかった。温泉もとても気持ちよくて最高でした！！”
- AkioJapan“温泉、食事共に良かった。 温泉は屋上の貸切露天を利用したが、横にビーチにあるようなベッドがあって、湯上がりに横になって休むこともできた。 食事も夕食、朝食共にとても美味しかった。味付けを控えめにしているとのことであったが、うす味が好きな我が家にはピッタリでした。”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
- What time are the communal baths available?Available from 3pm to 9:30 tomorrow morning.Answered on October 21, 2019
- Hello, I and my wife are planning to visit hakone in March 2020 for our honeymoon. We really like your Ryokan and would like to book it. I just have a small query. The hot spring bath is both indoor and outdoor and are all the guests allowed to use the baths? Sorry if my questions are stupid. It is the first time we are trying the Ryokan experience. Thank you. Regards, AshutoshSorry for the late reply. It may be difficult for you to come to the hotel due to COVID-19, but please come back when you are calm. There is an indoor and outdoor hot spring bath, and all guests are welcome to take a bath. Thank you very muchAnswered on May 21, 2021
- Hi, does half board means kaiseki dinner and breakfast are included?Thank you for your question. Half board means that dinner and breakfast are included.Answered on September 3, 2022
- Are any of the baths available for both men and women? How much does the private rooftop bath cost? Do you charge by the hour, by the half hour?The men's and women's shared baths are located on the roof. The fee is 2,000 yen for 45 minutes for two people, tax not included.Answered on May 21, 2021
- In the "Deluxe Twin Room with Tatami Area and Open-Air Bath" states that there is a shared bathroom and an open air bath. Is there a private bathroom ?Is the a private bath, a hot springs bat?Is there a private toilet?In the "Deluxe Twin Room with Outdoor Hot Spring", the bathroom and outdoor hot spring are separate. Other private baths and hot springs are also available.Answered on May 21, 2021
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All distances are measured in straight lines. Actual travel distances may vary.
Amenities of Masutomi Ryokan
Bathroom
Kitchen
Activities
Media & Technology
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
Services
Safety & security
General
Languages Spoken
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children over 5 are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
There's no capacity for cribs at this property.
This property doesn't offer extra beds.
Age restriction
No age restriction for check-in. (Only children 5 and up are allowed)
Cash only
This property only accepts cash payments.
Smoking
Smoking is not allowed.
Pets
Pets are not allowed.
The fine print
Please note there is no elevator at the property.
Guests arriving after 20:00 must inform the property in advance. Contact details can be found on the booking confirmation.
The booking may be treated as a no-show if guests fail to check in before 20:00 without prior notification.
Guests with a meal-inclusive rate must contact the property 1 day in advance to notify their expected time of arrival.
Luggage storage is available before check-in except for the following hours: 11:30 to 14:30. Luggage storage is not available after check-out.
In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Requests box when booking.
The property will be going through renovation works of the open-air public bath from 22 September 2020 until mid-December 2020. During this time, the paid and reserved private open-air bath will be available free of charge.
Guests arriving after 20:00 must inform the property in advance. Contact details can be found on the booking confirmation.
The booking may be treated as a no-show if guests fail to check in before 20:00 without prior notification.
Guests with a meal-inclusive rate must contact the property 1 day in advance to notify their expected time of arrival.
Luggage storage is available before check-in except for the following hours: 11:30 to 14:30. Luggage storage is not available after check-out.
In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Requests box when booking.
The property will be going through renovation works of the open-air public bath from 22 September 2020 until mid-December 2020. During this time, the paid and reserved private open-air bath will be available free of charge.
Please inform Masutomi Ryokan of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests must check in by 6:00 PM to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.
FAQs about Masutomi Ryokan
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Yes, Masutomi Ryokan is popular with guests booking family stays.
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Masutomi Ryokan is 650 feet from the center of Hakone.
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Masutomi Ryokan offers the following activities/services (charges may apply):
- Open-air bath
- Hot spring bath
- Public Bath
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Check-in at Masutomi Ryokan is from 3:00 PM, and check-out is until 10:00 AM.
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The prices at Masutomi Ryokan may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
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Room options at Masutomi Ryokan include:
- Quad
- Twin
- Family
