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Just a 5-minute walk from Hakone Yumoto Train Station, Masutomi Ryokan features open-air hot spring baths, spacious guest rooms and free Wi-Fi. Guests can reserve the rooftop bath at an additional fee. On-site parking is available for free. The ryokan provides Japanese-style rooms with traditional futon bedding and rooms with Western beds and a tatami (woven-straw) seating area. A TV and a telephone are equipped in all rooms, and bathroom is shared with other guests. Drink vending machines can be used. The property is a 25-minute drive from O-wakudani and Lake Ashi’s Sightseeing Cruise Pier. Traditional Japanese meals are prepared with organic vegetables and fresh seafood, and served in the on-site Fukuryu-an restaurant.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property Highlights

Top Location: Highly rated by recent guests (9.3)

Free Private Parking Available On Site

Open-air bath, ​Public Bath, ​Hot spring bath


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Availability

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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.6
Facilities
9.3
Cleanliness
9.6
Comfort
9.5
Value for money
9.1
Location
9.3
Free WiFi
8.7
High score for Hakone
Select topics to read reviews:

See what guests loved the most:

  • Jade
    United States of America United States of America
    Everything was perfect. We were able to drop off our luggage in the morning before embarking on the Hakone Free Pass loop. Once we checked-in, a wonderful dinner was served by the ryokan's friendly staff. We were also fortunate enough to have...
  • Floriane
    Germany Germany
    The Ryokan experience feels very genuine, it is a small in with only few rooms, the yukatas they lend are very pretty and the food was great as expected. The onsen was also very nice, with the possibility to book the rooftop private bath at an...
  • Alan
    Canada Canada
    Great accommodation and food for families. Offered vegetarian meal and the food was really amazing. Owner and staff were very friendly and welcoming.

Area info

Amenities of Masutomi Ryokan
Great facilities! Review score, 9.3

Most popular amenities
  • Non-smoking rooms
  • Free parking
  • Family rooms
  • Hot spring bath
  • Free WiFi
Bathroom
  • Toilet paper
  • Towels
  • Free toiletries
  • Hairdryer
Outdoors
  • Terrace
Kitchen
  • Electric kettle
Media & Technology
  • Flat-screen TV
  • TV
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
    Services
    • Vending machine (drinks)
    Front Desk Services
    • Invoice provided
    Safety & security
    • Fire extinguishers
    • Smoke alarms
    • Key access
    • Safe
    General
    • Air conditioning
    • Smoke-free property
    • Heating
    • Family rooms
    • Non-smoking rooms
    Spa
    • Public Bath
    • Open-air bath
    • Hot spring bath
    Languages Spoken
    • English
    • Japanese

    House rules

    Masutomi Ryokan takes special requests – add in the next step!

    Check-in

    From 3:00 PM to 6:00 PM

    Check-out

    Until 10:00 AM

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Children & Beds

    Child policies

    Children over 5 are welcome.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    Age restriction

    No age restriction for check-in. (Only children 5 and up are allowed)

    Mastercard Visa Cash Masutomi Ryokan accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


    Smoking

    Smoking is not allowed.

    Pets

    Pets are not allowed.

    The fine print
    Must-know information for guests at this property

    Please note there is no elevator at the property.

    Guests arriving after 20:00 must inform the property in advance. Contact details can be found on the booking confirmation.

    The booking may be treated as a no-show if guests fail to check in before 20:00 without prior notification.

    Guests with a meal-inclusive rate must contact the property 1 day in advance to notify their expected time of arrival.

    Luggage storage is available before check-in except for the following hours: 11:30 to 14:30. Luggage storage is not available after check-out.

    In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Requests box when booking.

    Please inform Masutomi Ryokan of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

    Guests must check in by 18:00:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.

    FAQs about Masutomi Ryokan

    • Room options at Masutomi Ryokan include:

      • Quad
      • Twin
      • Family

    • The prices at Masutomi Ryokan may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Masutomi Ryokan offers the following activities/services (charges may apply):

      • Open-air bath
      • Hot spring bath
      • Public Bath

    • Masutomi Ryokan is 650 feet from the center of Hakone. All distances are measured in straight lines. Actual travel distances may vary.

    • Check-in at Masutomi Ryokan is from 3:00 PM, and check-out is until 10:00 AM.

    • Yes, Masutomi Ryokan is popular with guests booking family stays.