Experience World-class Service at Moon Palace Cancun - All Inclusive

Located in Cancún, 9.3 mi from Cancun Underwater Museum, Moon Palace Cancun - All Inclusive features accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. Among the various facilities are a garden, a shared lounge, as well as a terrace. The accommodations provides a 24-hour front desk, airport transfers, a kids' club and free WiFi. The resort will provide guests with air-conditioned rooms offering a desk, a coffee machine, a mini-bar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. At Moon Palace Cancun - All Inclusive the rooms include bed linen and towels. Guests at the accommodations can enjoy a continental or an American breakfast. At Moon Palace Cancun - All Inclusive you will find a restaurant serving American, Brazilian and Indian cuisine. Vegetarian, dairy-free and vegan options can also be requested. The resort offers a children's playground. You can play billiards, table tennis and mini-golf at this 5-star resort, and the area is popular for cycling. Moon Palace Cancun - All Inclusive features amenities such as an on-site business center, sauna and hot tub. Beto Avila Stadium is 14 mi from the accommodations, while Cancun Government Palace is 15 mi from the property. The nearest airport is Cancún International Airport, 6.8 mi from Moon Palace Cancun - All Inclusive.

Couples in particular like the location – they rated it 8.6 for a two-person trip.

Moon Palace Cancun - All Inclusive has been welcoming Booking.com guests since Feb 8, 2010

Property Highlights

Top Location: Highly rated by recent guests (8.1)

Breakfast Info

Continental, American

Free private parking

Activities:

Tennis court

Fitness center

Golf course (within 2 miles)


Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
1 king bed
or
2 full beds
1 king bed
or
2 full beds
2 full beds
and
1 king bed
1 king bed
Bedroom :
1 king bed
Living room:
1 sofa bed
Bedroom 1:
2 full beds
Bedroom 2:
1 king bed
Living room:
1 sofa bed
Bedroom 1:
1 king bed
Bedroom 2:
2 full beds
Living room:
1 sofa bed
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Travel Sustainable Level 2
This property is making considerable investments and efforts towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
8.6
Facilities
8.6
Cleanliness
8.7
Comfort
8.6
Value for money
7.8
Location
8.1
Free WiFi
8.5
Select topics to read reviews:

See what guests loved the most:

  • Kunga
    IndiaIndia
    OMG how disciplined staff are in all department . I was very empress of bottom to top hotel team . I checked every worker gardener . Housekeeper , transportation lobby to rooms ions are very clean and good size , we enjoy room jaccugi hot top...
  • Oscar
    United States of AmericaUnited States of America
    The all-inclusive nature was great. We were able to relax completely once we settled in.
  • Miano
    United States of AmericaUnited States of America
    Everything. The food. The rooms. The staff. The facilities.
  • Jason
    United States of AmericaUnited States of America
    The pool system was excellent. The staff were very friendly and easy to communicate with.
  • Christine
    United States of AmericaUnited States of America
    It's was an awesome experience and definitely will be back.I don't think 7 days is enough. The resort has 3 concept Nizuc,Sunrise and Grand.
  • Sebastian
    United States of AmericaUnited States of America
    The amiability, the staff, the amount of different restaurants, the delicious food, the view, the pool, the service, and how close the beach was to the property!
  • Linda
    United States of AmericaUnited States of America
    We liked every place we ate. We enjoyed the music at the bar.
  • Renota
    United States of AmericaUnited States of America
    The “All Inclusive”! Everything is so clean and beautiful.
  • O108677
    United States of AmericaUnited States of America
    Everything what right there! There was so much to do, we are even going back with our kids
  • William
    JapanJapan
    The meals were good except the ramen in Momo’s it was over cooked. The ocean view was nice and majority of the people were friendly and helpful.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Are alcoholic beverages included with meals

    Our all-inclusive sets the standard by offering provides our guests with unparalleled service and signature amenities. Your visit will include luxurio..
    Answered on 21 October 2019
  • Are we able to test COVID before returning home?

    Dear guest; We will offer easy, onsite COVID-19 antigen (rapid) testing to guests traveling to a country which requires a COVID-19 antigen (rapid test..
    Answered on 19 January 2021
  • The rates quoted, are they for the stay at Moon palace Sun Rise or one of the other Palaces?

    Dear guest; I invite you to send us a private message for further information.
    Answered on 29 September 2020
  • How much is the grand day pass for the water park and what else does it include?

    Dear guest; The Day Pass is valid between 7:00 am to 11:00 pm and gives you access for one day to all our common facilities such as bars, restaurants,..
    Answered on 17 March 2021
  • Hi, are all the bars and restaurants currently open ?

    Dear guest, thank you for contact us. The facilities and services of the Sunrise section are open.
    Answered on 14 April 2021
  • what does all inclusive includes?

    Hello, The all-inclusive means, luxury accommodations, fine dining, top shelf drinks in the open bar, 24 hour in-room dining, complimentary WiFi, unli..
    Answered on 14 October 2021
  • Still looking?

Area info *

Restaurants
20 Restaurants On Site

  • Gondola
    • Cuisine
      Italian • International
    • Open for
      Dinner
  • Momo
    • Cuisine
      Sushi • Asian
    • Open for
      Dinner
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Bugambilias
    • Cuisine
      Mexican • International
    • Open for
      Breakfast • Lunch • Dinner
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Palapa Pier 8
    • Cuisine
      Seafood • International
    • Open for
      Lunch • Dinner
  • Palapa Asadero
    • Cuisine
      International • Grill/BBQ
    • Open for
      Lunch • Dinner
  • El Manglar
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
  • Arrecifes
    • Cuisine
      Brazilian
    • Open for
      Dinner
  • Los Caporales
    • Cuisine
      Mexican
    • Open for
      Breakfast • Dinner
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Palapa Delfines
    • Cuisine
      Grill/BBQ
    • Open for
      Lunch • Dinner
  • Palapa Pelicanos
    • Cuisine
      Pizza • International
    • Open for
      Lunch • Dinner
    • Dietary options
      Vegetarian
  • Agra
    • Cuisine
      Indian
    • Open for
      Dinner
  • Bistro - 24 hours. Coffee
    • Cuisine
      International
  • Pepe´s Pizza - Brick oven pizza
    • Cuisine
      Pizza
  • Sweet and Coffee

    No additional info available

  • Riviera Maya
    • Cuisine
      Mexican
    • Open for
      Breakfast • Lunch • Dinner
  • Trattoria
    • Cuisine
      Italian
    • Open for
      Dinner
  • 19th Hole Bar
    • Open for
      Breakfast • Cocktail hour
  • La Palapa Bar
    • Open for
      Cocktail hour
  • La Burgueria
    • Cuisine
      American
    • Ambience
      Family-friendly
  • Smoked
    • Cuisine
      American
    • Open for
      Lunch

Resort Facilities at Moon Palace Cancun - All Inclusive
Great facilities! Review score, 8.6

Most popular amenities
  • 7 swimming pools
  • Free WiFi
  • Beachfront
  • Airport shuttle
  • Free parking
  • Family rooms
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Private beach area
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Picnic area
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Private beach area
  • Terrace
  • Garden
Kitchen
  • Coffee machine
Activities
  • Bicycle rental
  • Live sports events (broadcast)
  • Live music/Performance
  • Beach
  • Tennis equipment
  • Evening entertainment
  • Kids' club
  • Water sports facilities on site
  • Nightclub/DJ
  • Entertainment staff
  • Mini golf
  • Snorkeling
    Additional chargeOff-site
  • Diving
    Additional charge
  • Cycling
  • Ping-pong
  • Pool table
  • Playground
  • Game room
  • Fishing
    Additional charge
  • Hot tub
  • Golf course (within 2 miles)
    Additional charge
  • Tennis court
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
Food & Drink
  • Coffee house on site
  • Fruit
  • Wine/Champagne
  • Kid-friendly buffet
  • Kids' meals
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in public areas and is free of charge.
Parking
Free private parking is available at a location nearby (reservation is not needed).
  • Valet parking
Front Desk Services
  • Lockers
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Outdoor play equipment for kids
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Convenience store on site
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Tile/Marble floor
  • Car rental
  • Chapel/Shrine
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
7 swimming pools
Pool 1 – outdoor
  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
Pool 2 – outdoor (kids)Free!
  • Open all year
  • Suitable for kids
  • Waterslide
  • Pool/Beach towels
  • Beach umbrellas
Pool 3 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Beach umbrellas
Pool 4 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Beach umbrellas
Pool 5 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
Pool 6 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Beach chairs/Loungers
Pool 7 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Kids' pool
  • Locker rooms
  • Personal trainer
  • Yoga classes
  • Steam room
  • Beach umbrellas
  • Beach chairs/Loungers
  • Public Bath
  • Hot tub/Jacuzzi
  • Spa
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Spanish
  • French
  • Portuguese
  • Russian

House rules

Moon Palace Cancun - All Inclusive takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa American Express Cash Moon Palace Cancun - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information. Otherwise, the deposit may be charged upon check-in.

Please note that shuttle service between sister properties of Palace resort is not included.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Moon Palace Cancun - All Inclusive

  • The prices at Moon Palace Cancun - All Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, Moon Palace Cancun - All Inclusive is popular with guests booking family stays.

  • Moon Palace Cancun - All Inclusive offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Fitness center
    • Sauna
    • Cycling
    • Playground
    • Pool table
    • Game room
    • Snorkeling
    • Diving
    • Ping-pong
    • Fishing
    • Tennis court
    • Mini golf
    • Golf course (within 2 miles)
    • Evening entertainment
    • Kids' club
    • Beachfront
    • Bicycle rental
    • Public Bath
    • Entertainment staff
    • Personal trainer
    • Tennis equipment
    • Live music/Performance
    • Steam room
    • Locker rooms
    • Yoga classes
    • Beach
    • Private beach area
    • Water sports facilities on site
    • Nightclub/DJ
    • Live sports events (broadcast)
    • Swimming pool

  • Moon Palace Cancun - All Inclusive is 11.8 miles from the center of Cancún. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Moon Palace Cancun - All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 8.0).

    Breakfast option(s) include:

    • Continental
    • American

  • Room options at Moon Palace Cancun - All Inclusive include:

    • Double
    • Family
    • Suite

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Check-in at Moon Palace Cancun - All Inclusive is from 3:00 PM, and check-out is until 12:00 PM.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Moon Palace Cancun - All Inclusive on this page.

  • Moon Palace Cancun - All Inclusive has 20 restaurants:

    • Gondola
    • Agra
    • Riviera Maya
    • Palapa Asadero
    • Palapa Pelicanos
    • Los Caporales
    • Arrecifes
    • La Burgueria
    • La Palapa Bar
    • Palapa Pier 8
    • El Manglar
    • Pepe´s Pizza - Brick oven pizza
    • 19th Hole Bar
    • Momo
    • Bistro - 24 hours. Coffee
    • Palapa Delfines
    • Trattoria
    • Bugambilias
    • Smoked
    • Sweet and Coffee