Hotel Shangri-La Kuala Lumpur
11 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia – Excellent location - show map
Excellent location — rated 9.0/10! (score from 3649 reviews)
Real guests • Real stays • Real opinions
We did a last min booking a day before our stay and I requested for a bday surprise for my hubby. We arrived with a no fuss check in, found a birthday cake in the room. Also requested for an extra bed with no extra charge! The stay is very comfortable and just a few min walk to the MRT station that literally connects you everywhere in KL! I booked 1 night and ended up extending another night stay. Also thank you to the housekeeping team who found our dear daughter's iPhone which she had left behind in the room after check out! If you have young kids there are plenty of kids activities that you can sign up to. We just requested for fish feed daily to feed the beautiful KOI and that's enough to keep my young girls entertained.
MalaysiaRoom was nice, but carpet furniture electrical equipment are getting old. Windows from outside very dirty Breakfast was good as usual but selection reduced against our last stay 4 weeks ago
MalaysiaThe people! For family staycation purposes, the team actually putting in great effort to create more children activities, both indoor and outdoor, KUDOS to the team that leading this project. Really enjoy our staycation! Will definitely visit again! :)
MalaysiaVery good property. But the most important point here is the staffs — from housekeeping to reception and beyond. Their smile and service is outstanding.
Malaysiaroom,location and activity and room and friendly staff.
MalaysiaRequested for some birthday deco and they make an effort to put rose petals on the bed and gave us 1 small whole cake for 2 which i appreciate so much and everything was excellent. No bad experience so far. Will definitely come again in the future
MalaysiaReally love the room and the staffs! They’re so friendly and helpful. A real 5-star service.
MalaysiaThe room location was perfect as I needed a quiet location for work. There was some noise above my room in the morning but it didn't last very long.
MalaysiaA great staycation. The staff were so friendly and engaging and the facilities excellent.
MalaysiaOtherwise everything is great. The staff, the service, the environment all excellent. Though this is an old hotel, they can maintain the 5 stars standard.
Malaysia
- What guests loved the most:
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Christine
Malaysia
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Thomas
Malaysia
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Chong
Malaysia
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Ganash
Malaysia
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Xavier
Malaysia
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Hazirah
Malaysia
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Anna
Malaysia
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Ashlynn
Malaysia
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Malcolm
Malaysia
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Ainie
Malaysia
Stay in the heart of Kuala Lumpur – Excellent location - show map
Shangri-La Hotel offers accommodation in the city centre, just a 5-minute walk to KL Tower and Petronas Twin Towers. It features an outdoor swimming pool and guests can enjoy meals 6 of the property's in-house restaurants or have a drink at the bar. Free WiFi is available throughout the property.
Kuala Lumpur Shangri-La is a 45-minute drive from Kuala Lumpur International Airport. KL Sentral Station is a 20-minute drive from the hotel. Airport transfers are available at additional charges.
Stylishly decorated, the luxurious guestrooms at Shangri-La Kuala Lumpur present large clear windows with beautiful city views. Each is equipped with a flat-screen TV, a minibar and tea/coffee making facilities. Toiletries and bathrobes are provided in the spacious en suite bathroom.
Guests can approach the 24-hour front desk for currency exchange, tour arrangements and laundry services. Daily workouts can be maintained at the fitness centre. Alternatively, guests can relax in the hot tub, sauna and steam room or enjoy a massage.
The hotel’s 6 on-site restaurants serve a variety of Japanese, French, Cantonese, Western, local and international cuisines. Drinks are available at the Poolside Terrace and Arthur's Bar and Grill. Afternoon tea is served at Lobby Lounge.
This is our guests' favourite part of Kuala Lumpur, according to independent reviews.
Couples particularly like the location — they rated it 9.2 for a two-person trip.
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RetryMost popular facilities
Good for couples - they rate the facilities 9.1 for two-person stays.
Currency exchange: Need local currency? This property offers currency exchange on site.
Situated in the real heart of Kuala Lumpur, this hotel has an excellent location score of 9.0
Want a great night's sleep? This hotel was highly rated for its very comfy beds.
Breakfast info
Continental, Vegetarian, Halal, Asian, Buffet
Free private parking available at the hotel
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| Max adults: 3. Max children: 2 |
Premier Selection Suite
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| Max adults: 3. Max children: 2 |
Executive Suite
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| Max adults: 2. Max children: 2 |
Family Premier Suite
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Staycation Offer - Deluxe King Room
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Staycation Offer - Executive Room
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- Guests had a smooth check-in experience
- Guests said the staff was helpful
-
- Guests spoke highly of the breakfast
- Guests enjoyed the fitness centre
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- Guests noted the beds were comfortable
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- Guests recommended this location for sightseeing
See what guests loved the most:
-
Christine
Malaysia“We did a last min booking a day before our stay and I requested for a bday surprise for my hubby. We arrived with a no fuss check in, found a birthday cake in the room. Also requested for an extra bed with no extra charge! The stay is very comfortable and just a few min walk to the MRT station that literally connects you everywhere in KL! I booked 1 night and ended up extending another night stay. Also thank you to the housekeeping team who found our dear daughter's iPhone which she had left behind in the room after check out! If you have young kids there are plenty of kids activities that you can sign up to. We just requested for fish feed daily to feed the beautiful KOI and that's enough to keep my young girls entertained.” Read more
-
Thomas
Malaysia
“Room was nice, but carpet furniture electrical equipment are getting old. Windows from outside very dirty Breakfast was good as usual but selection reduced against our last stay 4 weeks ago”
-
Chong
Malaysia
“The people! For family staycation purposes, the team actually putting in great effort to create more children activities, both indoor and outdoor, KUDOS to the team that leading this project. Really enjoy our staycation! Will definitely visit again! :) ” Read more
-
Ganash
Malaysia
“Very good property. But the most important point here is the staffs — from housekeeping to reception and beyond. Their smile and service is outstanding. ”
-
Xavier
Malaysia
“room,location and activity and room and friendly staff.”
-
Hazirah
Malaysia
“Requested for some birthday deco and they make an effort to put rose petals on the bed and gave us 1 small whole cake for 2 which i appreciate so much and everything was excellent. No bad experience so far. Will definitely come again in the future ”
-
Anna
Malaysia
“Really love the room and the staffs! They’re so friendly and helpful. A real 5-star service.”
-
Ashlynn
Malaysia
“The room location was perfect as I needed a quiet location for work. There was some noise above my room in the morning but it didn't last very long.”
-
Malcolm
Malaysia
“A great staycation. The staff were so friendly and engaging and the facilities excellent.”
-
Ainie
Malaysia
“Otherwise everything is great. The staff, the service, the environment all excellent. Though this is an old hotel, they can maintain the 5 stars standard. ”
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About Shangri-La Kuala Lumpur
Welcoming Booking.com guests since 5 Jun 2009
We speak your language
Thanks! You will receive an email as soon as the property has answered your question.
4 reasons to choose Shangri-La Kuala Lumpur
Why book with us
Prices you can't beat!
Manage your bookings online
The staff speak English
Booking is safe
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The Weld0.2 miles
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Menara KL Tower0.2 miles
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Aquaria KLCC0.4 miles
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Petronas Twin Towers0.4 miles
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Petronas Philharmonic Hall KLCC0.4 miles
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Suria KLCC0.4 miles
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Petrosains, The Discovery Centre0.4 miles
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Malaysian Philharmonic Orchestra0.5 miles
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Kuala Lumpur City Centre KLCC0.5 miles
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Restaurant Lemon Garden Cafe0 miles
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Restaurant Zipangu Japanese Restaurant0 miles
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Restaurant Shang Palace,0 miles
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Cafe/bar Arthur's Bar & Grill0 miles
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KLCC Park0.6 miles
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Pavilion Kuala Lumpur0.6 miles
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Starhill Gallery0.7 miles
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Berjaya Times Square0.8 miles
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Dinner In The Sky Malaysia0.9 miles
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Bank Negara Malaysia Museum and Art Gallery1.1 miles
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TREC KL1.3 miles
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Islamic Arts Museum Malaysia1.5 miles
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Perdana Botanical Gardens1.7 miles
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KL Sentral2 miles
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Mountain Bukit Nanas0.7 miles
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Lake Lake Gardens3.1 miles
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Kuala Lumpur Tower0.5 miles
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Train Dang Wangi0.3 miles
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Sultan Abdul Aziz Shah Airport11 miles
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Kuala Lumpur International Airport27.7 miles
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RetryLaFite
Cuisine: French
Lemon Garden Cafe
Cuisine: Chinese, Indian, Italian, Malaysian, Local
Open for: Breakfast, Dinner, High tea
Lemon Garden 2Go
Cuisine: International
Open for: Breakfast, Brunch, Lunch, Dinner, High tea, Cocktail hour
Shang Palace
Cuisine: Cantonese
Open for: Lunch, Dinner
Zipangu
Cuisine: Japanese
Open for: Lunch, Dinner
Facilities of Shangri-La Kuala Lumpur
Great facilities! Review score, 9.1
Most popular facilities
Outdoors
- Garden
Pets
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Pets are not allowed.
Activities
- Live music/performance
Food & Drink
- On-site coffee house
- Chocolate or cookies Additional charge
- Fruits
- Bottle of water
- Wine/champagne Additional charge
- Kid-friendly buffet
- Kid meals Additional charge
- Breakfast in the room
- Bar
- Restaurant
Internet
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Free! WiFi is available in all areas and is free of charge.
Parking
- Accessible parking
- Parking garage
- Secured parking
Free! Free private parking is possible on site (reservation is not needed).
Transport
- Airport drop off Additional charge
- Airport pick up Additional charge
Reception services
- Invoice provided
- Private check-in/check-out
- Concierge service
- Luggage storage
- Tour desk
- Currency exchange
- Express check-in/check-out
- 24-hour front desk
Entertainment and family services
- Babysitting/child services Additional charge
Cleaning services
- Daily housekeeping
- Trouser press Additional charge
- Shoeshine Additional charge
- Ironing service Additional charge
- Dry cleaning Additional charge
- Laundry Additional charge
Business facilities
- Fax/photocopying Additional charge
- Meeting/banquet facilities Additional charge
Safety & security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- 24-hour security
- Safety deposit box
General
- Shuttle service
- Mini-market on site
- Shuttle service (free)
- Designated smoking area
- Air conditioning
- Non-smoking throughout
- Car hire
- Soundproof rooms
- Gift shop
- Lift
- Bridal suite
- VIP room facilities
- Barber/beauty shop
- Facilities for disabled guests
- Airport shuttle
- Non-smoking rooms
- Newspapers
- Room service
Accessibility
- Toilet with grab rails
- Wheelchair accessible
Outdoor swimming pool
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Free! All pools are free of charge
- Open all year
- Opening times
- All ages welcome
- Pool/beach towels
- Sun loungers or beach chairs
- Plunge pool
Wellness
- Fitness/spa locker rooms
- Personal trainer
- Fitness
- Spa/wellness packages
- Steam room
- Spa Facilities
- Body wrap
- Body scrub
- Body Treatments
- Hair styling
- Hair colouring
- Hair cut
- Pedicure
- Manicure
- Hair treatments
- Waxing services
- Facial treatments
- Beauty Services
- Sun loungers or beach chairs
- Pool/beach towels
- Hot tub/jacuzzi
- Massage Additional charge
- Spa and wellness centre Additional charge
- Fitness centre
- Sauna
Languages spoken
- English
- Hindi
- Malay
- Chinese
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RetrySustainable initiatives
This property has taken steps to provide more sustainable and environmentally friendly travel
Sustainable initiatives
These are the steps this property has taken to provide more sustainable and environmentally friendly travel:
- Option to opt-out of daily room cleaning
- Option to reuse towels
- Key card or motion-controlled electricity
- Bicycle parking
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds
Child policies
Children of any age are welcome.
Children aged 12 years and above are considered adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
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Cot upon request
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Free |
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Extra bed upon request
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MYR 116 per child, per night |
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Extra bed upon request
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MYR 116 per person, per night |
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.
All cots and extra beds are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Shangri-La Kuala Lumpur accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
To help our guests enjoy a more stress free stay with us, participating hotels at Shangri-La group are making available emergency medical insurance coverage of up to USD 184,000, at no additional charge, should the guest be diagnosed with COVID-19 during their trip. For more information please contact the hotel.’
FAQs about Shangri-La Kuala Lumpur
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Shangri-La Kuala Lumpur has 5 restaurants:
- Zipangu
- Lemon Garden 2Go
- Lemon Garden Cafe
- LaFite
- Shang Palace
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From the nearest airport, you can get to Shangri-La Kuala Lumpur by:
- Taxi 45min
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Room options at Shangri-La Kuala Lumpur include:
- Double
- Twin
- Suite
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Shangri-La Kuala Lumpur offers the following activities / services (charges may apply):
- Spa and wellness centre
- Hot tub/jacuzzi
- Fitness centre
- Sauna
- Massage
- Manicure
- Live music/performance
- Body scrub
- Waxing services
- Hair styling
- Personal trainer
- Spa/wellness packages
- Beauty Services
- Hair cut
- Fitness/spa locker rooms
- Spa Facilities
- Hair treatments
- Body Treatments
- Facial treatments
- Fitness
- Pedicure
- Body wrap
- Hair colouring
- Steam room
-
Guests staying at Shangri-La Kuala Lumpur can enjoy a highly-rated breakfast during their stay (guest review score: 8.9).
Breakfast option(s) include:
- Continental
- Vegetarian
- Halal
- Asian
- Buffet
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Check-in at Shangri-La Kuala Lumpur is from 14:00, and check-out is until 12:00.
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Yes, there is a hot tub. You can find out more about this and the other facilities at Shangri-La Kuala Lumpur on this page.
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Shangri-La Kuala Lumpur is 150 yards from the centre of Kuala Lumpur.
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The following parking options are available to guests staying at Shangri-La Kuala Lumpur (subject to availability):
- On-site parking
- Private parking
- Parking
- Secured parking
- Parking garage
- Accessible parking
- Free parking
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The prices at Shangri-La Kuala Lumpur may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.
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Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.
