About this property

Pullman Zamzam Madina is a five-star hotel offering 835 rooms and suites, adjacent to Al-Masjid an-Nabawi and close to the Al Salam Gate. Its prime location provides direct access to the Prophet’s Mosque, making it an ideal choice for guests seeking comfort and convenience during their spiritual journey. Designed as a retreat for pilgrims and visitors, the hotel combines Islamic architectural elements and traditional Arabian decor . Many rooms feature views of the Haram, the Green Dome, or Mount Uhud, providing a meaningful connection to the surroundings. Guests can enjoy a variety of culinary options across six venues: Azalia, Acacia, Al Mandara, Horizon, the Atrium Lobby Café, and the Crew Lounge. Each serves a selection of international and Middle Eastern cuisine, designed to cater to a wide range of preferences. Facilities at Pullman Zamzam Madina include meeting rooms, concierge services, and accessible accommodations options. Guests are welcomed by a multilingual team and benefit from services tailored to both spiritual and modern needs. Whether visiting for Umrah, Hajj, or a personal retreat, the hotel offers a peaceful setting supported by thoughtful design and essential amenities.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Pullman Hotels and Resorts
Hotel chain/brand
Pullman Hotels and Resorts

Property highlights

    • Located in the heart of Medina, this hotel has an excellent location score of 9.0

    • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

    • Breakfast Info

    • Halal, Buffet

    • Private parking at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
1 king bed
2 twin beds
and
1 king bed
3 twin beds
2 twin beds
and
1 king bed
4 twin beds
3 twin beds
1 king bed
1 king bed
1 king bed
1 king bed
2 twin beds
2 twin beds
2 twin beds
1 king bed
1 twin bed
Bedroom 1
2 twin beds
Bedroom 2
1 queen bed
Bedroom 3
1 full bed
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Sustainability

This property has 1 third-party sustainability certification.
  • Green Globe Certification
    Green Globe Certification

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Ali
    Qatar Qatar
    Hotel is just 20-30 meters away from Masjid Nabawi Gate 301. Location perfect. Staff were Nice.
  • Ismail
    Turkey Turkey
    Room it was good Location was very good Breakfast was bad you have to upgrade quality of food because it's not reach 5 stars hotel
  • Haleema
    United States United States
    Excellent. Close by to the Prophet’s masjid. I can’t wait to go again.
  • Muhammad
    Saudi Arabia Saudi Arabia
    Rooms are separated with Gypsum boards, The noise may come while they were talking loudly
  • Hafiz
    United States United States
    Staff was very cooperative, decent and provided quick services whenever needed.
  • Mohammed
    Trinidad and Tobago Trinidad and Tobago
    The rooms were clean and spacious. The availability of breakfast and dinner was a spectacular spread MashaAllah. Everything was smooth transitions. Supply of drinking water in the room everyday was something I appreciate a lot. I don't have any...
  • Kashif
    United States United States
    Everything about Pullman Zamzam; spacious room, comfortable beds, breakfast, dinner and staff all was great. Most staff understood and speak English. It is very close to Prophet’s mosque.
  • Mustapha
    Nigeria Nigeria
    Classy and comfortable. Its so close to the Haram also.
  • Toufik
    Algeria Algeria
    My stay at Pullman Zamzam was truly wonderful 🤍✅ The hotel offers excellent services and is managed by a kind and helpful team The variety and quality of the food were impressive, and its very close proximity to the Prophet’s Mosque is a great...
  • Amina
    Saudi Arabia Saudi Arabia
    Express check in check out, prompt and timely service. Overall great experience from the security to reception and to housekeeping- All staff were excellent! Also my room was upgraded- really awesome experience ❤️

Hotel area info

Restaurants

3 Restaurants On Site
  • The Horizon
    • Cuisine
      Mediterranean • Asian • International
    • Ambience
      Modern
  • Accacia
    • Cuisine
      Asian • International
    • Ambience
      Family-friendly • Traditional • Modern
  • El Mandara
    • Cuisine
      Mediterranean • International

Amenities of Pullman Zamzam Madina

Great facilities! Review score, 8.5

Most popular amenities

  • Private Parking
  • Family rooms
  • Free Wifi
  • 3 restaurants
  • Non-smoking rooms
  • Facilities for disabled guests
  • Room service
  • 24-hour front desk
  • Elevator

Bathroom

  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Linens
  • Wardrobe or closet

Kitchen

  • Dining table
  • Electric kettle
  • Refrigerator

Room Amenities

  • Socket near the bed
  • Clothes rack

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruit
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Breakfast in the room
  • Restaurant

Internet
Wifi is available in all areas and is free of charge.

Parking
Private parking is available on site (reservation is needed) and charges may apply.

  • Valet parking
  • Parking garage
  • Accessible parking

Front Desk Services

  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
    Additional charge
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe

General

  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Car rental
  • Carpeted
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Room service

Accessibility

  • Auditory guidance
  • Visual aids (tactile signs)
  • Visual aids (Braille)
  • Bathroom emergency cord
  • Lowered sink
  • Toilet with grab rails
  • Wheelchair accessible

Languages Spoken

  • Arabic
  • German
  • English
  • French
  • Hindi
  • Filipino
  • Turkish
  • Urdu

House rules

Pullman Zamzam Madina takes special requests – add in the next step!
Check-in
From 4:00 PM to 11:30 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
From 6:00 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 5 years
Crib upon request
Free
12+ years
Extra bed upon request
SAR 100 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 21
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Must-know information for guests at this property

Please note that during the holy month of Ramadan morning Breakfast meal will be served as a Suhoor & Dinner meal will be served as a Iftar. \

- For adding extra meal Iftar meal supplement will be 250 SAR per meal per person

- Suhoor meal supplement will be 180 SAR per meal per person.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

License number: 10001808

FAQs about Pullman Zamzam Madina