“The staff were wonderful, they were very helpful as we arrived early. We couldn’t have had better customer service.”

“The first night we stayed at the property we got in a little late and discovered that our bed was as soft as concrete. We informed Meaghan at the front desk who didn’t seem too concerned and told us they were at max capacity. A concierge named Nikki happened to call a few hours later to see how our check in experience was. We mentioned that we were thrilled with the room, except for the bed situation. We understood that they were at max capacity, but asked if anything could be done. She told us to hang tight in the room for a few minutes and she would get back to us... there was a knock on the door about 5 minutes later and they brought us a bed topper. Nikki called 5 minutes later to make sure this met our needs. This little act of service made a huge difference in our stay. The room was beautifully redone and decorated, with a full kitchen, king size bed and a sofa. We woke up every morning and had coffee on our lanai looking out at black rock. ” Read more

“Awesome property, staff, views and all. The room was very clean and comfortable. We had amazing views, especially being on the top floor. I look forward to visiting again!”

“It was a perfect location and beautiful Condo. Will go back for sure. The front desk staff were so friendly and helpful. We were very happy with our stay!”

“Love the location and view. The hotel was very pretty and amenities were great!”

“From the second you walk in the staff is super helpful and accommodating. We checked in late and checked out late and they helped with both. We highly recommend staying here. Great location next to black rock and the shops in Kaanapali. We will be staying here again.” Read more

“Location was amazing. Close to the beach and all the restaurants. First room had a bad odor. We could not stay in that room so we stayed at a different hotel the first night. ( Of course we had to pay for that night). Next day after loooooong conversations with the staff at the front desk which was not nice at all we finally got a different room. Great room, update, clean. Beach in front of the Whaler is amazing. They also had complimentary chairs for the beach.” Read more

“Location location location! I wanted a place on the beach with a view. Loved the trail along the beach. Whalers Village next door. Beautiful beach! Parking right under building with access to elevator/rooms. Coffee creamer sugar salt n pepper provided. We could see the whales from our room or beach. Pretty cool. ” Read more

“The view of the ocean from our unit was fantastic. The unit itself was comfortable and the property grounds were beautiful. ”

“The property is very close to black rock, if you like snorkeling, this is a perfect location. And beach in front is super nice. We were able to see whales from our balcony. The room have all the amenities you need. And it’s nice, you can cook yourself, they even prepared detergent. Parking is convenient, it’s underneath the hotel, staffs were nice! The lady checked us in is super sweet. She made us feel very welcomed” Read more