• Swimming pool
  • Free WiFi
  • Free parking
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Heating
  • Elevator

Featuring a fitness center, bar, shared lounge and free WiFi, Tru by Hilton Albany Crossgates Mall is set in Albany, 2.4 mi from Capitol Building and 2.5 mi from University of Albany-SUNY. The property is located 5.6 mi from Corning Tower, 6.2 mi from Empire State Plaza Convention Center and 8.7 mi from The Egg Center for the Performing Arts. Guests can have a drink at the snack bar. At the hotel, all rooms are equipped with a desk, a flat-screen TV, a private bathroom, bed linen and towels. The accommodations offers a continental or buffet breakfast. Staff at Tru by Hilton Albany Crossgates Mall are available to provide information at the 24-hour front desk. Times Union Center is 8.7 mi from the hotel, while Albany Institute of History Art is 4.3 mi away. The nearest airport is Albany International Airport, 5 mi from Tru by Hilton Albany.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Tru by Hilton
Hotel chain/brand

Property highlights

Top Location: Highly rated by recent guests (8.9)

Breakfast Info

American, Buffet

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
8.8
Facilities
8.6
Cleanliness
8.6
Comfort
8.6
Value for money
8.3
Location
8.9
Free WiFi
8.6
Select topics to read reviews:

See what guests loved the most:

  • Anjani
    India India
    Breakfast was good however can be improved having more option like egg white omelette, wheat / brown bread
  • Kristoffer
    United States of America United States of America
    Perfect location next to the mall and other various establishments. Tru by Hilton’s are simple and have what you need for a quick stop.
  • Brittany
    United States of America United States of America
    Clean and friendly staff. Close to shopping and food.

Hotel area info

Amenities of Tru by Hilton Albany Crossgates Mall
Great facilities! Review score, 8.6

Most popular amenities
  • Indoor swimming pool
  • Free parking
  • Free WiFi
  • Non-smoking rooms
  • Facilities for disabled guests
  • Fitness center
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Free toiletries
  • Hairdryer
Kitchen
  • Dishwasher
  • Microwave
  • Refrigerator
Room Amenities
  • Sofa bed
Activities
  • Pool table
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Snack bar
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not possible).
  • Parking garage
  • Accessible parking
Front Desk Services
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Board games/Puzzles
Cleaning Services
  • Daily housekeeping
Business Facilities
  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
General
  • Convenience store on site
  • Shared lounge/TV area
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Elevator
  • Ironing facilities
  • Facilities for disabled guests
  • Suit press
  • Non-smoking rooms
Accessibility
  • Visual aids (tactile signs)
  • Visual aids (Braille)
  • Bathroom emergency cord
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
Indoor swimming pool
  • Heated pool
Spa
  • Fitness
  • Fitness center
Languages Spoken
  • English

House rules

Tru by Hilton Albany Crossgates Mall takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of USD 150 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 21

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa Discover Diners Club American Express Cash is not accepted Tru by Hilton Albany Crossgates Mall accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of $150 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Tru by Hilton Albany Crossgates Mall

  • Guests staying at Tru by Hilton Albany Crossgates Mall can enjoy a highly-rated breakfast during their stay (guest review score: 8.0).

    Breakfast option(s) include:

    • American
    • Buffet

  • Check-in at Tru by Hilton Albany Crossgates Mall is from 3:00 PM, and check-out is until 12:00 PM.

  • Tru by Hilton Albany Crossgates Mall offers the following activities/services (charges may apply):

    • Fitness center
    • Pool table
    • Swimming pool
    • Fitness

  • The prices at Tru by Hilton Albany Crossgates Mall may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Room options at Tru by Hilton Albany Crossgates Mall include:

    • Double
    • Quad

  • Tru by Hilton Albany Crossgates Mall is 5 miles from the center of Albany. All distances are measured in straight lines. Actual travel distances may vary.