Excellent location, spacious rooms and in particular enjoyed the majlis and butler service

Stayed in July 2024

The zouk felt less exciting amd we would not go again.

Excellent villa. Received an upgrade to a beach front villa. Lots of great restaurants to choose from. We particularly liked rockfish and kaito. Wild wadi water park is included and was good for for the children.

Stayed in July 2024

To reach to your home you need a club car and that’s will make you melt till you reach there because of the hot weather

The room was incredible, the bathroom was very big

Stayed in July 2024

Nothing

It everything you could ask for

Stayed in July 2024

Too many additional supplements when eating out on the half board package.

Everything ! Location. Beautiful rooms. Butler service a great bonus. Well kept canals, gardens, beaches and pools. Incredibly helpful and friendly staff. Able to move freely and easily between different hotels, souk and restaurants.

Stayed in July 2024

Some items are over priced like EUR 10 for a bottle of water with no other option being offered excet imported Italian water in some places. However, it is Dubai.

The room, staff and everything was perfect! It is a truly luxury hotel from start to finish.

Stayed in July 2024

Despite Indians giving the maximum tourist business in Dubai as per record, we were a little disappointed at 1 restaurant. Otherwise it was excellent!

We had a butler facility at our villa. Our butler, Rohan was excellent. They had a beautiful surprise for us in the room. Our kids enjoyed free ice cream by the pool. All in all very luxurious!

Stayed in July 2024

A LITTLE BIT SLOW DURING BREAKFAST. I ASKED FOR A COFEE, BUT DIDN'T GET IT. THIS HAPPEND DURING MY LAST STAY AS WELL. BUT THIS WAS THE ONLY UISSUE

Stayed in June 2024

Not a thing. Perfect!

The location, with access to the private beach, a beautiful setting with Abra water taxis on hand to take you around the resort. A further 4 hotels with many exceptional restaurants to choose from was just perfect. The quality of accommodation was excellent, with lots of small extras that made our stay special. One of the things that really make this hotel special is the staff! They were faultless, special thanks to the Villa butler Aida who couldn’t do enough to help us, Aida was friendly and professional and her client care was exceptional and Jordan-Lee who looked after us at the French Riviera restaurant was lovely, she was just excellent, her customer care was also exceptional. And I have to mention the e-butler, a perfect and useful service that we took full advantage of. The Abra and buggy drivers were patient, friendly and helpful. The Abra drivers in particular were always happy to take photos for you. The restaurants were exceptional! This was our second visit and we will definitely be returning.

Stayed in June 2024

Exceptional Stay at Jumeirah Dar Al Masyaf - A Hidden Gem of Dubai Our recent stay at Jumeirah Dar Al Masyaf was nothing short of extraordinary. Nestled between a private beach and lush gardens, this resort offers an unparalleled experience of seclusion and tranquility. The charm of Old Dubai, combined with rich Arabian traditions, is beautifully reflected in the design and ambiance of the exclusive summerhouses, making it a true celebration of Emirati heritage. From the moment we arrived, we were treated to exceptional service that exceeded all expectations. The front office staff were incredibly welcoming and attentive, ensuring a seamless check-in process. They were very helpful and attentive with anything we asked for. A special mention must go to Buddhika, our housekeeper, whose dedication and meticulous attention to detail made our stay even more memorable. Also the warm hospitality and commitment to excellence by our butler Laura truly set the standard for luxury service. One of the highlights of our stay was the serene experience of gliding aboard a traditional abra boat through the peaceful waterways. This unique aspect of the resort adds a timeless elegance and a sense of romanticism that is perfect for couples. Additionally, the villas offer complete privacy, making them ideal for family gatherings and reunions with loved ones. The facilities and amenities at Jumeirah Dar Al Masyaf are top-notch, providing everything one could desire for a perfect getaway. The private beach, beautiful gardens, and luxurious accommodations all contribute to an atmosphere of relaxation and indulgence. We highly recommend this hidden gem for anyone looking to experience the true essence of Dubai in a luxurious and intimate setting.

Stayed in June 2024

Everything was amazing! Especially our butler Lucia!

Stayed in June 2024

Nothing not to like.

Everything kids club, food, location, facilities brilliant and Tahir our private butler. Amazing

Stayed in June 2024

Cleanliness of the main pool. Butler service in villas was not 24hr. We only saw our butler for Happy Hour, and had a different butler everyday. Wild Wadi waterpark needs renovation.

Dining options for both breakfast and dinner were exceptional. Beach was very clean. Buggy service was very quick and sufficient. Happy Hour in villas.

Stayed in June 2024

Nothing

Everything

Stayed in June 2024

Being really picky !! Merely the adult pool which wasn’t even ankle deep !! It was very hot and sticky BUT it is Dubai !!

Spacious, extensive, amazing choices of restaurants and swimming spots. Beautifully clean, gardens glorious, loved the decor

Stayed in June 2024

This is a personal feedback and may not apply to other guests 1. The toilet seat and couple of other features could have been modern and still fit with the heritage theme. 2. The e-butler could be more useful if they actually execute the request vs. redirecting you to another number to call.

A very warm welcome with a very disintguished and may I say VIP check in process where you are served with choices of beverages and snacks (also can self serve). The Villa where we stayed is connected to the Jumeirah properties along the beach with access to all the facilities such as Kids Club, Wild Wadi Park, Souk Madinat Jumeriah and 40+ restaurants. Movement in the resort can be via buggy service or Abra (small electric boat) which moves along a man made river giving the sense of Venice. The service is well organized by controllers who can contact different drivers/ captains and arrange a ride for you. The staff are all very friendly and help guests to give them a full tour of the property and take pictures. The villa we selected came with a butler (also accessible via Whatsapp known as E-butler). This is simply a concierge service that helps make the stay a little more comfortable. We were very grateful to the butler in villa 5 for her above and beyond support in arranging glass of milk for our young ones. Also the birthday celebration was amazing with cake, fresh fruits, dates and chocolates, balloons and towel art. Evening snacks and drinks were part of the villa which was a lovely touch when we returned from Wild Wadi. The kids club was a treat for us, where you can leave kids under the supervision of the staff there. They had a mini version of most indoor kids playbarea that kept our young ones busy and in safe hands. We would have liked to do the kids pool and splash play but didn't have time. It's worth making time for. The checkout experience was easy and right at the villa.

Stayed in June 2024

The furniture needs to be updated

The service was Excellence The atmosphere and the resort Thame was luxurious

Stayed in June 2024

Good breakfast, great personal, amazing place and beach.

Stayed in June 2024

Nothing

The summer house on the lagoon was amazing! We had a newly refurbished room 1509 & it was perfect

Stayed in May 2024

Everything was great. Cant mention anything negative

Amazing , beautiful gardens in the middle of desert . Very clean room, good service . Perfect work of resection and specially Mr. Kiran . I book first just 1 day in case I don’t like the facility and after decide to extend for 2 more days . All process went very nice . Our room was upgraded and the service we received was very good. Thank you

Stayed in May 2024

Wild wadi park access is complimentary as well as towels but a charge for lockers ? This is a real let down as one locker per room as a minimum should be provided considering all the other items are free. Waiting for buggies can be a pain and we have made suggestion to install buttons to call them at certain points around the complex as sometimes waiting in the heat is hard work when no shade around. Our villa had outside seating however this could not be used due to bird muck being constantly over the furniture we have recommended a cover to be installed above the wooden pagola. We didn’t stay half board but used the resteraunts both were good food but some of the staff seemed a little off and this can really stand out when the majority are excellent. Very busy trying to get a taxi at certain times from the front of al qasr this can be chaotic but in fairness Dubai can be in itself.

Very good check in from Santiago and butler Kuuba was excellent. Great hotel nice to have boats and buggies to take you around. Fantastic pools and beach as well as great selection of restaurants. Location is great for a resort and it doesn’t feel like you’re in Dubai when inside. But for more to do if you don’t like staying in the actual hotel and don’t want to get taxis everywhere I would recommend near the marina and walk. The hotel complex has a souk in the middle which is nice has coffee shops etc in them as well as currency exchange and retail. Nice views all around for the burj al Arab although it’s nice to have a glance inside we would recommend that only as the cafe we used for food was extremely good service but not to our tastes. This is a luxury hotel and I would recommend it.

Stayed in May 2024

Nothing

New Dar Al Masyaf villas are adorable.

Stayed in April 2024

Beautiful place, great infrastructure

Stayed in May 2024

too many russian guests, people reserve the sunbeds although they arrive hours later, lot of external people coming for dinner or day at the beach. Getting old needs renovation in some villas

Nice beach, many restaurants, good service

Stayed in April 2024