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  5. Reviews of Turtle Beach Resort

Reviews of Turtle Beach Resort 4.5 stars

2346 Gold Coast Highway, Mermaid Beach, 4218 Gold Coast, Australia

#70 of 121 hotels in Gold Coast

Guests' Choice

Review score

Based on 2464 hotel reviews

7.9

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.5

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    6.6

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Showing 151 – 175

  • Reviewed: 7 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Special Offer - One-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Initial room we were put in was really bad, musty smell of mold from cupboard & very noisy

    Facilities are great

    Stayed in October 2023

  • Reviewed: 6 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Special Offer - Superior Two-Bedroom Apartment
    • Stayed 8 nights
    • Submitted via mobile

    Not pram friendly, room wasn't clean very on arrival.

    Good location, good size rooms, good coffee.

    Stayed in November 2023

  • Reviewed: 6 November 2023

    8.0
    My family stayed for four days and three nights. Unfortunately, it rained the entire time; however, the kids, 9 & 15
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    The apartments have everything you need.

    Stayed in November 2023

  • Reviewed: 3 November 2023

    7.0
    Overall, we enjoyed our stay.
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    The air conditioner didn’t work in our room.

    Location was convenient being within walking distance to the grocery store and beach. Facilities were good for the kids.

    Stayed in November 2023

  • Reviewed: 2 November 2023

    8.0
    Fun for the whole family
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 9 nights
    • Submitted via mobile

    Smokers are allowed in certain sections, be careful what room you book.

    Facilities were excellent! Pools were great. Perfect place for a family to stay at.

    Stayed in November 2023

  • Reviewed: 2 November 2023

    7.0
    My son loved it, but for the money we paid, a stay at a caravan park would have been better value for money.
    • Leisure trip
    • Family with young children
    • Special Offer - Superior Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Putt putt course is randomly in front of peoples rooms in very narrow walkways making it difficult to play. The whole place is looking run down and weathered. I didn’t see the pools get cleaned once and walking through the pool areas felt filthy. The stairways to the apartments are all dirty and not maintained and a lot of the stair well light globes were blown which is a hazard. The games room is tiny with games out of order or switched off. A lot of money to stay here for a property that has not been maintained. The parking is an absolute nightmare to navigate and all the road works happening kept us up every night and made navigating in and out of the resort difficult.

    Apartments were nice and spacious. Cocktails were yum!

    Stayed in September 2023

  • Reviewed: 2 November 2023

    8.0
    Great stay
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 6 nights
    • Submitted via mobile

    No lock on the door. Child constantly escaping. Water too hot for kids.

    Lack of mould!! Very clean and good size

    Stayed in October 2023

  • Reviewed: 1 November 2023

    8.0
    Fun time with the fam
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 3 nights

    The rooms are dated and not super clean, but good value and a good size.

    We have been to Turtle Beach Resort a few times now and we always have a good time. There's lots for the kids to do - Kids Club, playground, Water Park, a few pools, mini cinema and games room. The Deck restaurant has good food and cocktails, and the staff are helpful and polite.

    Stayed in October 2023

  • Reviewed: 31 October 2023

    9.0
    Nice
    • Business trip
    • Couple
    • Special Offer - Superior Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Stairs as my client has a intellectual disability and tantrums all the time My fault as I didn’t tell staff when we booked

    Convenient

    Stayed in October 2023

  • Reviewed: 30 October 2023

    9.0
    Great place for families
    • Leisure trip
    • Family with young children
    • Superior One-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    The pools were definitely not heated and all the spas were so dirty/cloudy - as almost all the kids at the resort wanted to only swim in there to warm themselves up! Pools need to be heated if that’s what they are advertised as. Rooms are dated and need a refresh.

    Rooms are a great size, dated but very clean. Kids loved the splash zone and pools. Location was amazing and a supermarket super close.

    Stayed in October 2023

  • Reviewed: 30 October 2023

    9.0
    Great stay, would recommend to friends & stay again.
    • Leisure trip
    • Family with young children
    • Special Offer - Superior Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    The bed was pretty uncomfortable and would hear the staff out and about from about 5am so no good long sleep ins on holiday for us unfortunately but this was fine for the amount of time we stayed

    Lots to do, kids would of been happy to spend entire days at turtle beach. Lots of variety of pools to keep them entertained and they loved the slides. Supermarket super close and great barbecue facilities too

    Stayed in October 2023

  • Reviewed: 30 October 2023

    9.0
    Great family resort
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Pools were freezing (definitely not heated!) and rooms getting a little dated, but very clean.

    Pool and splash zones are always a hit with the kids!

    Stayed in October 2023

  • Reviewed: 27 October 2023

    7.0
    Good stay
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Rooms need to be updated very old looking

    Kids water park

    Stayed in August 2023

  • Reviewed: 25 October 2023

    8.0
    Family friendly
    • Leisure trip
    • Family with young children
    • Special Offer - Superior One-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Resort is aging. Foyers and stairwells dirty but rooms were quite clean. Very bad garden lighting makes walking around at night difficult. Booked 12 months in advance and requested a ground floor apartment but were given second story.

    Fantastic water park for kids, great cafe

    Stayed in October 2023

  • Reviewed: 22 October 2023

    8.0
    A fun place where you can stay all day if you like
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    The dryer didn’t work and the doorknob fell off the bedroom 2 door a couple of times

    The aqua activities and facilities

    Stayed in October 2023

  • Reviewed: 20 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Special Offer - Family Two-Bedroom Suite
    • Stayed 7 nights
    • Submitted via mobile

    Kids facility

    Stayed in October 2023

  • Reviewed: 19 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Road works out fhe front

    Location and facilities

    Stayed in October 2023

  • Reviewed: 17 October 2023

    8.0
    Apart from the noise, we had a great stay.
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    The apartment above us was being renovated Wednesday Thursday Friday of our stay. It was so noisy that we couldn’t sit in the apartment. No option given to us to move to another apartment!

    Facilities were great. Enough activities for the kids to enjoy!

    Stayed in October 2023

  • Reviewed: 16 October 2023

    8.0
    Can’t wait to come back
    • Leisure trip
    • Family with young children
    • Special Offer - Superior Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Road works at the front. ( not your fault)

    Kids loved it

    Stayed in September 2023

  • Reviewed: 16 October 2023

    9.0
    Fabulous resort for families
    • Leisure trip
    • Family with young children
    • Special Offer - Superior Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Master bed mattress very hard.

    Amazing pools and splash zones. Great apartment with washer, dryer and full kitchen. I would absolutely return to this resort.

    Stayed in October 2023

  • Reviewed: 14 October 2023

    9.0
    I think it was a great place for families and would definitely stay again
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 6 nights
    • Submitted via mobile

    It was clean and tidy

    Had everything we needed

    Stayed in September 2023

  • Reviewed: 13 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Size the rooms were great kids loved the pools and splash zone

    Stayed in October 2023

  • Reviewed: 10 October 2023

    9.0
    Awesome family holiday spot!
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 4 nights

    Couple of loud guests in the room directly above us, but the noise usually stopped before ~10pm.

    We love visiting the Turtle Beach Resort with our family! The option of pools is great with tempered pools, play pools for kids, and jacuzzi's which were awesome in the evening. The restaurant is great - we had breakfast and coffee here daily and it was good value for money. Parking is very easy to navigate.

    Stayed in August 2023

  • Reviewed: 10 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Internet

    Stayed in October 2023

  • Reviewed: 8 October 2023

    9.0
    Perfect Family Getaway
    • Leisure trip
    • Family with young children
    • Special Offer - Superior Two-Bedroom Apartment
    • Stayed 8 nights
    • Submitted via mobile

    If I have too....the only challenge for us was the very firm beds, not a major and easily swam or walked away the stiff back....old bodies :)

    The facilities and apartment were outstanding. A perfect getaway for families with children. From the moment of pick up to drop off, and everything in between, the resort staff were excellent. Food at The Deck was top notch.

    Stayed in October 2023

Showing 151 – 175

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