elevator was tiny, and didnt go to my floor

location, style

Stayed in February 2026

It was little cold inside ...

Clean and good location

Stayed in February 2026

I wag given a room under rooftop bar and I could hear the noise and music. I adressed it at reception immediatly once I checked the room and was told I should have pretended I have a baby to have been allocated a better room in a quiet part of the building, and that the place is fully booked in January. This was a very confusing and not pleasant interaction at all, and I would not be coming back in the future because of how it made me feel, unwelcome as a guest. There were no usb sockets in the room, and no chargers I could borrow from the reception. The room light was a little bit too dim to be comfortable. Coffee at breakfast was not nice at all.

My bed was comfortable and access was easy. Access to the radio on TV was a bonus. Curtains were tick and kept the winter cold out.

Stayed in January 2026

. Good location. Comfortable room

Stayed in December 2025

nice industrial design comfy bed great location

Stayed in January 2026

Room a bit small with a bad view on the car park. Otherwise all good.

Great staff and nice area. Love the style of the building. Comfy !

Stayed in January 2026

The heated pool wasn't freezing cold but it wasn't warm either, combined with the cold air it really wasn't warm enough to be used

The room was very comfortable, nice bathroom too

Stayed in December 2025

Neat and lovely antique designs

Stayed in December 2025

The pillows in the room were a square, huge shape, and very uncomfortable. Could do with two smaller pillows rather than the massive square ones.

Great location, nicely designed, fun bar upstairs

Stayed in December 2025

Non of the staff were very nice or welcoming to be honest. (Maybe because we stayed with children?). And please make sure you bring your credit card even if you prepaid, because they almost did not want to check us in because we did not bring our physical credit card. Both elevators were broken for the 5th floor not very convenient with suitcases and small children… breakfast was fine, enough choice, enough food.

Loved the location and the family room! Very nice bathroom and the facilities in the room were great.

Stayed in December 2025

A bit far away from predictable public transport

The brutalist decoration

Stayed in December 2025

Wifi is an absolute shit in the room, constantly dropping connection.

The pool at the roof top is great in November!

Stayed in November 2025

А bit noisy. We couldn't try the restaurant and bar was closed earlier than mentioned on the tv guide.

Great bed, nice complimentary tea and coffee. Very nice interior. Good idea on TV Set up and guide. Great wifi.

Stayed in December 2025

The mirror on the door in the bathroom was broken, even if it's a small thing, it would be nice to fix it for guests to feel more comfortable

The room was cosy, and the staff very friendly. There was also coffee and tea in the room

Stayed in November 2025

Wi-fi. Not great but better once we moved rooms, which the hotel were happy to facilitate. Much appreciated as we had a few work Zoom calls. So thank you for your understanding.

Comfortable beds. Good shower. Friendly staff.

Stayed in November 2025

The small elevators

The big room with sleeping space for 6 people was really unique

Stayed in November 2025

The rooftop bar.

Stayed in October 2025

15minute walk into the central. Staff really friendly. Great for the price!

Stayed in October 2025

The hotel is in what feels like a restored industrial building - good thing it is being reused, but it shows in the thin walls and the exposed concrete everywhere. Not a great aesthetic in my personal opinion. Staff seemed absent from the front desk a lit too.

A comfortable stay in a very good location near the lively Châtelain. Bed was comfortable, hotel kept very clean. Did not try the Japanese bath experience but like the fact someone is bringing that to Brussels!

Stayed in October 2025

Staff was helping.

Stayed in September 2025

There was a dead cactus in our room xD. There was quite some noise which comes from both inside the hotel (e.g. neighbouring rooms moving stuff, vacuuming in the morning) and outside; it sounded like there was a trash container for glass in the yard where my room was facing, and there was someone depositing a lot of bottles late at night (around midnight), and also in the morning. Not too big of a deal, but probably not the best choice if you want peace and quiet.

The staff was very nice and accommodating, the rooms are simple but neat, clean and comfortable.

Stayed in September 2025

We had a pleasant stay at JAM Brussels, but I’d like to share a few small suggestions that could make the experience even better. 1. The hotel sign was a little hard to spot during the day because of the unusual font style. It’s not a big issue, but for first-time visitors it might help to make the name board more visible. Thankfully, Google Maps takes you right there—just keep an eye out for the hidden “JAM” sign. 2. The main challenge we faced was with the bathrooms. When showering, water easily spread outside the shower area, and with a group of six, it quickly felt like a mini pool. This is something that could be fixed very easily by adding a shower curtain or a small divider, which would make the bathrooms much more comfortable for families. Towels and other amenities were all fine. 3. A small but useful improvement would be adding more power outlets near each bed, as it was a bit tricky for everyone to charge their phones at the same time. Overall, it’s a nice place with good facilities, and with just a few simple adjustments, the stay could be even more enjoyable for guests.

I really appreciated the tea corner with the water kettle and coffee machine. It was very convenient and a thoughtful touch that made our stay more comfortable. Thank you for providing this!

Stayed in August 2025

Lighting in room is insufficient; bathroom with large crack in sink made it appear and feel dirty. Bathroom also needs safety bar and shower needs anti slip mat.

Location great, staff very efficient. Clean.. Young crowd. Towels

Stayed in September 2025

Just 1 Elevator and it’s broken

The room is very clean and bed confortable

Stayed in September 2025