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Reviews of Grand Hotel Normandy by CW Hotel Collection

Hoefijzerlaan 37, Bruges Historic Center, 8000 Bruges, Belgium

#37 of 102 hotels in Bruges

Guests' Choice

Review Score

Based on 2239 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    9.0

  • Facilities

    8.8

  • Staff

    9.4

  • Value for money

    8.4

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 26, 2025

    9.0
    Comfortable stay in good location.
    • Leisure trip
    • Couple
    • Charming Double Room
    • Stayed 2 nights

    Comfortable room in good location slightly out of the centre of Bruges. Knowledgeable, friendly staff who gave good recommendations to avoid the costly tourist trap restaurants.

    Stayed in June 2025

  • Reviewed: August 26, 2025

    10
    A great hotel in the centre of Bruges
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent location Friendly staff Great hotel facilities

    Stayed in August 2025

  • Reviewed: August 25, 2025

    10
    AN IDEAL PLACE TO STAY IN BRYGGE
    • Leisure trip
    • Family with young children
    • Family triple room
    • Stayed 1 night

    We only wish that the pool was open for a few more hours, since 3 hours daily is a very short time for visitors...

    The place was at a very convenient location. The personnel was extremely kind and helpful and tried to help us in everything. Especially Suzanna was amazing!!!Also the room was very comfortable and it had all that we needed.

    Stayed in August 2025

  • Reviewed: August 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Outside the window of our room was some kind of generator that was permanently buzzing, even at night.

    The room had everything you could need, from a sewing kit to a toothbrush. The location was also really nice: outside the city but not too far.

    Stayed in August 2025

  • Reviewed: August 24, 2025

    9.0
    Excellent hotel in Bruges
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing - hotel is a 7 minute walk from the nearest public car park. But that’s nothing to complain about.

    Nicely finished hotel with spacious room. Indoor pool is definitely an added bonus for a quick relaxing swim before or after going out. Kids loved the gym as well for a quick workout. Hotel is a short walk away from the most central part. We really enjoyed our stay in this hotel.

    Stayed in July 2025

  • Reviewed: August 24, 2025

    10
    Amazing breakfast & fantastic staff.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Beautiful hotel with a lovely pool. The staff are so friendly and helpful and breakfast is one of the best we've ever had.

    Stayed in August 2025

  • Reviewed: August 24, 2025

    10
    Perfect hotel for our stay. Staff were very helpful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Good location. Great pool area. The room was really comfortable. The breakfast was amazing - definitely book this!

    Stayed in August 2025

  • Reviewed: August 24, 2025

    9.0
    Delightful stay
    • Leisure trip
    • Family with young children
    • Family triple room
    • Stayed 1 night
    • Submitted from a mobile device

    Beautifully refurbished, comfortable and super breakfast

    Stayed in August 2025

  • Reviewed: August 21, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We didn't have breakfast as thought it was a little expensive..however breakfast is not really our thing and the hotel is a short walk to café and bars in the city..and what a beautiful city it is

    Great location. Lovely staff. We stayed for 1 night and returned a week later for 2 nights Would stay here again on our next trip to Bruges 2nd visit our room was more lovely than the 1st

    Stayed in June 2025

  • Reviewed: August 21, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff really helpful and pleasant

    Stayed in August 2025

  • Reviewed: August 19, 2025

    10
    Fantastic, well looked after, will definitely be back.
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Complimentary water in the rooms would be a lovely addition and slightly bigger towels ☺️

    The room was very spacious, light and airy. Breakfast was fantastic, the staff were brilliant and the pool was lovely. Honestly, it was such a lovely hotel and we will definitely be back.

    Stayed in August 2025

  • Reviewed: August 18, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No

    It was a perfect experience! I especially want to thank the two gentlemen at the front desk who were so kind to lend me a charging plug yesterday. I highly recommend this hotel to everyone.

    Stayed in August 2025

  • Reviewed: August 17, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Charming Double Room
    • Stayed 1 night

    N/A

    The staff were lovely and helpful and we loved the location of the hotel - so easy to get a bus directly from the train station and it stopped right outside the hotel. So it was perfect for us as a family with a young baby.

    Stayed in August 2025

  • Reviewed: August 15, 2025

    9.0
    Great hotel with lovely staff. Basic rooms but really clean
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not much life in the bar

    Very good value

    Stayed in June 2025

  • Reviewed: August 14, 2025

    10
    A luxurious historic hotel in Bruges
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    Not much! Everything was perfect.

    This hotel is a nice option for a quick 5-10 min walk to the old town. We were in a spacious attic unit with a large bathroom. The pool was a definitely a nice addition but it was too crowded for any swimming, more like a nice soaking. Breakfast was delicious with lots of options.

    Stayed in August 2025

  • Reviewed: August 13, 2025

    9.0
    Good location, facilities, beds and staff
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Shower head needed replacing but shower itself was great

    Really lovely lots of character and very comfy beds

    Stayed in August 2025

  • Reviewed: August 12, 2025

    10
    Very friendly staff
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Location excellent..small double..really nice quirky room

    Stayed in August 2025

  • Reviewed: August 12, 2025

    10
    wonderful discovery with personalised care in Brugges!
    • Leisure trip
    • Family with young children
    • Family triple room
    • Stayed 1 night
    • Submitted from a mobile device

    the hotel was perfectly located also accessible to a convenient public parking t'Zand. Julius at the reception was excellent and super helpful when we were checking with super good tips for where to go eat and visit. they thought about every detail from extra hair dryers, to making sure our rooms were close to each other and a cute little bag of cookies as a souvenir when checking out. the pool was great even though it was not super big it was perfect for my daughter and i do have a nice swim and towels readily available as well. i can't wait to be back again an would certainly recommend to friends and family.

    Stayed in August 2025

  • Reviewed: August 11, 2025

    9.0
    Great location facilities and staff
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very limited parking

    Great hotel and friendly staff.

    Stayed in July 2025

  • Reviewed: August 11, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    Stayed in August 2025

  • Reviewed: August 10, 2025

    10
    Recommend to anyone needing accommodation in Bruges.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Well located. Staff most friendly offering great service.

    Stayed in July 2025

  • Reviewed: August 9, 2025

    10
    perfect
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    -

    everybody was very kind, wellness is very good, perfect breakfast

    Stayed in August 2025

  • Reviewed: August 6, 2025

    10
    Perfect for a trip away
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing :)

    Huge bed, air conditioning & lovely pool. We stayed after 5 nights camping at Rock Werchter festival so was lovely to relax and rejuvenate after. Breakfast is pricey but worth it - so many options and lovely food. Hotel is close to lots of nice restaurants and bars and a short walk into Bruges. We will stay again in a heartbeat. Thank you!

    Stayed in July 2025

  • Reviewed: August 6, 2025

    8.0
    Great location, slightly tired but otherwise a good hotel.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It’s quite tired, when we arrived linen was dirty but the manager changed as soon as I raised it (and did it herself to ensure it was done). Shower did not drain properly.

    Great location, friendly staff, good breakfast. Pool is a bonus when travelling with children. A couple of minor issues but overall not enough to prevent us staying here again if we came back to Brugge.

    Stayed in August 2025

Showing 1 - 25

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