I did not like anything…the photos are absolutely not revealing the space, the comfort is rubbish and it’s old & creepy.

Nothing. It was old, creepy & not comfortable. We asked to be relocated to the Renaissance hotel which was a bit better, but doesn’t deserve a 4 stars hotel comfort. The baby bed was horrendous…never seem something like that. My son is 3 years old and slept with us as I could not possibly let him slip in this bed ( a cage, with a non existent mattress…a joke.

Stayed in August 2023

The management gave us a room that smelled like paint. We arrived late at night after an 8 hour drive. They gave us a room high up but smelt like newly freshly painted walls and doors. Our first night we could not sleep. Myself, my husband and two children woke up with headaches and were extremely exhausted. The management company the next day didn’t bother to switch our rooms or compensate us for a night that went badly.

The location.

Stayed in June 2023

Seriously you all can do better

Did not.

Stayed in June 2023

Run-down apartments. All the rooms have an old and dusty carpet. It produced an allergic reaction to our son and we received zero solution (let alone empathy) from the staff. When we asked to have our room cleaned and hoovered we were told by staff that rooms are only cleaned every three days. When we asked to at least take out the dustbin with our baby’s used diapers we were told that in the meantime we could bring the garbage to the street ourselves… The fridge in the room didn’t work. We asked to have it fixed but no one came to repair it. When we decided to cut our stay short, the hotel wanted to charge us for the whole stay. All in all, extremely disappointing, especially the service with no empathy whatsoever to a problem we had with our son because of their old and dusty carpet and lack of cleanliness.

Location

Stayed in March 2023

Hardly anything to write Positive about it…..I wish I could give minus Stars… 1. If you wish to have Experience of Budget Hotel at the Cost of Marriott please stay here… 2. Old Apartments with Half finished renovations of Original Apartment… Result - Low quality Rooms / Apartments with 80’s / 90’s Interior.. don’t know how old are Curtains and how old are Carpets in Room… 3. Kitchen in Apartment is equipped with Absolutely irritating, Noisy Dishwasher and with very much low and budget supply of Kitchenette, Cutlery etc……e.g One Spoon per person 😞 4. It’s not our first experience to stay at Marriott…we booked Marriott Executive Apartments because it had Kitchen in it ….But this time we had the feeling of getting cheated and experience of spending Money on low quality Budget Apartment is of course irreversible……

location

Stayed in April 2023

The in-house phone didn't work and it would be nice to install a safe box in the apartment.

Excellent location near EU institutions, Luxembourg square with bars and restaurants, easy to walk to Ixelles and train station close by. Nice apartment, quiet. Acces to a gym.

Stayed in March 2023

Too cramped compared to the photos The shower had no screen: water everywhere with each shower Poor service: took 18 hours to get towels Bulb didn't work in main living and reported twice with no action No service if you stay less than one week Not worth going over to the hotel next door in the cold even if they had a swimming pool

Equipped kitchen

Stayed in February 2023

nothing

everything especially the bidet .

Stayed in December 2022

Todo en excelentes condiciones.

Stayed in January 2023

The lack of assistance from the staff especially the front desk and front desk managers, who were unaware. Also the lack of pertinent info not offered at the time of booking from Booking.com e.g. the checkin was not located at the property but at another affiliated hotel nearby. Also, that house keeping was not available on a daily basis. But to give a synopsis of several incidents that occur resulting in me and my family loosing trust in the Marriott brand, a brand that we have used for decades when traveling the world. We booked 4 rooms at the Marriott Executive Apartment Brussels via Booking.com & Cheap Tickets. Both bookings cited that we could make changes up to midnight the day before our arrival date by contacting the hotel directly. The hotel number was provided for ease of reference. Two days prior we contacted the hotel to adjust the arrival and departure on 2 of the apartments due to the airline scheduling/cancellation. The hotel response was that we can only make changes via Booking.com. Upon arrival the hotel repeated the same and we had to pay for 2 rooms that we could not use. Then upon entering the 2 bedroom apartment, we were extremely surprised by the uncleanlinesses of the apartment. At a quick glance it appeared sanitized and clean however, within minutes we found ourselves picking up debris left by the previous occupants such as used water bottles, used masks, etc.; By day three of our 8 day stay the water in the kitchen sink was foul. This being the water the hotel advised was safe to drink. We made three separate complaints and it was only upon our electrical issue on day five that the water issue was finally resolved. My family was still fully enjoying the property and willing to overlook all prior incidents until electricity went out during day five in the 2 bedroom apartment which we used as the meeting room as it was larger. Day 6 no power from 2am-9pm (This space is insufficient to complete this complaint).

The location was ideal and the facility was very adequate for my large family

Stayed in January 2023

Was such a pleasant stay, very clean apartments.

Stayed in December 2022

When we arrived at reception we did not receive any help though it was agreed that we can enter at room at 12 and there was a child with severe disability any proposition to rest to make a place comfortable for a child and any support just when we ask a friend who talked with them she came we immediately have a room for child at 12:30 was it hard to do without extra steps???? That make unpleasure feeling being there.

Nice apartment, simple close to the center.

Stayed in December 2022

I arrived at the Marriot executive suites and went out for the evening shortly after I arrived so did not really take a look at the property. The following morning I took a shower only to find that there was no shower gel at all in the suite, so just showered with water. Tried to put the T.V on only to find that the remote control was broken. Went to make a coffee only to find that there were no Tea spoons at all in the kitchen so nothing to stir my coffee Went to iron a shirt and the electrical socket was hanging off the wall and when I tried to plug the iron in, it tripped the electrics in the property, this was dangerous and could have resulted in an electrical shock. This was a Health and safety issue. There were other minor issues one of the cupboard doors in the kitchen would not shut, another had a big scratch in it. And the quilt cover on the bed had a sizable tear in it. and the air conditioning was pathetic and did not cool the room down. I went to reception with my list of requests the maid put a bottle of shower gel on the table, she did not even put it in the bathroom, the remote control was replaced, however the electrics which was the most dangerous were not even touched and neither was any of my other requests. The room was not serviced at all whilst I was there. I paid 435.98 Euro for 2 nights in very sub standard 'Executive' apartment, how you can advertise these as 'Executive' I have no idea. I have taken photo's of everything, and I will be raising the issues to the Marriot management team. Last words Marriot Hotel in Brussels 'Hang your heads in Shame' if this is what you think is an acceptable service you do not deserve to be in business.

Stayed in November 2022

The property is listed as having facilities for disabled guests, but the apartments are not accessible for disabled persons. The lobby is accessible but only via a very steep ramp. The doors inside the apartments are too narrow for walkers and small wheelchairs can not fit through to the shower room. The pool area is not accessible for disabled guests so we were unable to use those facilites. The apartments smelled musty.

The location was good as I had meetings at the European Parliament and lots of lovely restaurants around the hotel. Nice balcony and lovely windows. The apartment was nicely furnished.

Stayed in September 2022

Noise and cooking smells between apartments, tired appearance, broken items in rooms, expensive breakfast.

Great location and spacious apartments. Nive swimming pool and lovely staff. Had issues and they moved me promptly (but found other issues)

Stayed in September 2022

Not a 4 star accommodation. The couch and the nets had visible stains, the walls have patched holes, the furniture is tired and dated. We stayed 5 days which included one cleaning. I asked for the cleaning to be done on day 2 or day 3 of the stay and refused twice because the cleaning for this apartment had already been scheduled for the last of the stay. In the end, the cleaning was not done at all, because they don’t do cleaning in the last day of the stay. Ridiculous! I would have preferred an honest explanation, which probably was understaffing. Breakfast trays left on the corridor for 3 days. Also they had the linen truck picking up the metallic crates at 1AM! The noise was terrible.

Location is fine, but you have to be rather careful. I wouldn't recommend Rue de Dublin / Rue de Trone / Chau de Wavre after dark (not even afternoon, to be honest) - there is a Lidl around there - best to avoid it Shower room - modern and bright

Stayed in August 2022

Ridiculous prices of breakfasts - 25 euros (!!!) per person (paid separately), and all you get is scrambled eggs, bacon, cheese, beans, awful sausages, salmon, cheap bread and cakes you can buy in the nearest supermarket for 1 euro. The same stuff every day! You had to beg for black tea almost every day - because they constantly ran out of it. TEA!!! The coffee machines were dirty, the mugs were dirty, and you had to ask the staff to bring them, because they were gone all the time. Poor English of the staff. The cleaning staff - zero English. The did not understand a thing. The waiters - basic survival English. The reception - I wanted to borrow a ruler. Not a chance. They DO NOT HAVE A RULER THERE :) You want to change the date of your departure and stay 2 days longer? Sure, but the reception will not do it. YOU HAVE TO do it yourself through the hotel booking webpage. Which means you have to make a new reservation - do a check out and then a new check in. The reception desk does not have such a possibility (!!!) The price for one night is absurd. I thought if one pays that much, they receive European standard. Nothing like that. They use Marriott brand-name, but they have nothing in common with Marriott.

It was supposed to be **** hotel. Not even close.

Stayed in August 2022

there is no instructions how to use the dishwasher, the air conditioner didn’t work properly and the fridge door was broken

the location is perfect

Stayed in July 2022

shower not working

staff

Stayed in July 2022

the check in and staff not good as they first denied our check in although we should them the Booking confirmation. We had to argue just to let us one night until we resolved the issue second day of stay.

the location

Stayed in July 2022

Very bad soundproofing - you hear everything. The room was from the 90s and nothing has changed. The couch was stained and the bed was not comfortable at all. The paper wall was unglued and the ceiling had stains. The bathroom door couldn’t close… Some glasses stayed during all my stay by the elevators and no one took them away.

The free parking space

Stayed in July 2022

A/C not cold complained many times but not repaired Cleanliness is very poor Noisy because of maintenance and people staying until midnight on the door of the building Their system charged the credit card every other day with unknown costs and when we complained the manager at the reception was very rude and did not take action until we told him that we will call the police

Spacious room with balcony and big windows Location is perfect

Stayed in July 2022

Staff were rude, no daily cleaning, room service was not availabe for one week, no one helping me with my luggage, check-in take a very long time

Location only

Stayed in May 2022

Cannot set the heating chilly all stay long 1 worker driller with very acute noise on the 31st of december in front street

Stayed in January 2022