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Reviews of Hotel Bansko SPA & Holidays - Free Parking 4 stars

29 Yavor Str., 2770 Bansko, Bulgaria

#63 of 71 hotels in Bansko

Guests' Choice

Review score

Based on 729 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    7.7

  • Facilities

    7.4

  • Staff

    8.1

  • Value for money

    7.8

  • Free WiFi

    7.1

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Showing 1 – 25

  • Reviewed: 8 May 2024

    8.0
    A great escape in the mountain.
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night

    - I expected that the swimming pool would be bigger. - Some of the amenities looked a bit worn.

    - Loved the location and the view - The staff was very friendly and welcoming. - Liked the mineral water and the spa. - Breakfast was nice. Value for money was great! Thank you!

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    The pool is a bit cold. Far from the center.

    Nice hotel. Comfy room. Good breakfest.

    Stayed in April 2024

  • Reviewed: 19 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio (2 Adults + 1 Child)
    • Stayed 2 nights

    The Sauna was under 40C fresh.

    Breakfast was moderate but OK.

    Stayed in March 2024

  • Reviewed: 6 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room (2 adults + 1 child)
    • Stayed 2 nights
    • Submitted via mobile

    Room and pool condition

    Lobby and staff

    Stayed in March 2024

  • Reviewed: 2 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room (2 adults + 1 child)
    • Stayed 4 nights

    in 4 days towels didn't been changed. no room cleanings.

    the pool is big, with warm water. nice bar atmosphere

    Stayed in March 2024

  • Reviewed: 27 February 2024

    8.0
    Nice hotel with a good location.
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    There were some parts that were not cleaned properly.

    The hotel has great location and base and friendly staff!

    Stayed in December 2023

  • Reviewed: 24 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room (2 adults + 1 child)
    • Stayed 4 nights
    • Submitted via mobile

    Food - very low variety and not tasty Swimming pool - water was too hot

    Free parking

    Stayed in February 2024

  • Reviewed: 24 February 2024

    8.0
    A very good option to spend your holidays
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room (2 adults + 1 child)
    • Stayed 1 night
    • Submitted via mobile

    Hard to say. Since it is a very cheap 4 star hotel it’s hard to write something as being wrong.

    Very good price over value

    Stayed in February 2024

  • Reviewed: 21 February 2024

    8.0
    Vfm
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast coffee

    Big and clean rooms. Nice spa area and lobby. Decent breakfast.

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room (2 Adults)
    • Stayed 3 nights

    WI-FI IN THE ROOM WAS TRAGIC. AT LOBBY BAR WAS 100 MBPs BUT IN THE ROOM WAS 0,170 MBPs. I TOLD THAT TO THE DESK OFFICER,BUT NOTHING WAS CHANGED

    FOOD WAS VERY GOOD.(BREAKFAST AND DINER ALSO)

    Stayed in February 2024

  • Reviewed: 3 February 2024

    6.0
    No again in this hotel
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 3 nights
    • Submitted via mobile

    unprofessional staff, the bathroom was never cleaned and the room tidied up, towels and bathrobes for the SPA were never changed I was just ignored because I spoke in English and maybe they didn't understand

    Free parking nice location cheap drinks

    Stayed in January 2024

  • Reviewed: 3 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio (2 Adults + 2 Children)
    • Stayed 5 nights
    • Submitted via mobile

    The hotel needs serious refurbishment, the heater was not working at all, we used the air conditioning for heating the room, the staff also brought us an electric heater The curtain in the bathroom was about to fall, the sinking from the bathtube was not working properly, the hairdryer also did not work; everything in the pool area needs refurbishment; Only one wardrobe for a familiy of 2 adults and 2 kids, the towels also need replacement; The food was acceptable, but not tasty, lack of variety However we appreciated the staff''s willingness to help and solve most of the issues we found.

    Good location, large room, friendly staff, sauna, pool and jacuzzi with warm water

    Stayed in January 2024

  • Reviewed: 2 February 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room (2 adults + 1 child)
    • Stayed 7 nights
    • Submitted via mobile

    Good location for skiing. Hotel bar man was very friendly and helpful. 😊

    Stayed in January 2024

  • Reviewed: 22 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    There was no food for children at all and 3/4 days dinner was the same..

    Stayed in January 2024

  • Reviewed: 17 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room (2 adults + 1 child)
    • Stayed 3 nights

    What I didn't like the most was that we didn't even have water to drink at dinner, the dinner lasted until 10 pm and when we came at 8:30 pm, all the food was cold and there was no dessert either, just crumbs from the people who had taken it before. Also one elevator for the whole hotel, we were on the 3rd floor and never had a chance to use it. Thе pool when we were there had drops of water falling from the roof directly into the pool. The child's bed was a disaster.

    sauna was good steam room was good have a fitness room also you can rent sky from the hotel You have free parking across the street

    Stayed in January 2024

  • Reviewed: 13 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room (2 adults + 1 child)
    • Stayed 3 nights
    • Submitted via mobile

    Very small pool and spa, old Jacuzzi !!!

    Very nice staff, very good breakfest and dinner, close to Gondola ski.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    8.0
    Good value for money.
    • Couple
    • Deluxe Double or Twin Room (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Outdated furniture, weak wifi, the whole hotel needs to be updated, old bath tub, no lights in the pool area, broken tiles, old jacuzzi, broken door handles, old bathrobes.

    Hot wather in the pool, very hot rooms, hot wather for shower, very good food, friendly staff, free parking, clean room.

    Stayed in January 2024

  • Reviewed: 6 January 2024

    6.0
    Summary
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    dirty, steam room not working, unfriendly staff, no potable water in spa, bathtub curtain torn, can't adjust shower water temperature, peeling tiles, no towels, bathrobe if you're lucky, no toothpicks, broken electronic room lock, uncomfortable pillow, TV with analog antenna, landline phone without cable, curtains not washed since 2007, window does not open, elevator small

    Food, free parking, warm rooms

    Stayed in January 2024

  • Reviewed: 3 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Very nice and warm mineral water pool!

    Stayed in December 2023

  • Reviewed: 27 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    We had chosen to include dinner in our overnight stay as there didn't appear to be a lot of choice for food close by. We chose from the inclusive menu offered but wanted one different starter. My starter and husband's main course both from the inclusive menu were served at the same time. I asked where the other starter was and was informed by the waitress that this, according to the chef, was the way it was to be served??? I asked her to return the main dish to the kitchen and bring it after his starter had been served and eaten. A very bizarre arrangement. The quality of food was ok. The restaurant lets the hotel down.

    Stayed in December 2023

  • Reviewed: 4 December 2023

    9.0
    Beautiful spa hotel with a Mountain View
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room (1 Adult + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    The gym is closed There was no plunger in the bath so had to block the water with a glass. It’s warm as they have central heating but it’s actually way too hot. Was probably 28 degrees in the rooms. No way to regulate it. It’s better than being cold of course.

    Beautiful hotel and reception area, very nice spa and the rooms are big and comfortable with a view. The food was great, the staff is very polite

    Stayed in December 2023

  • Reviewed: 23 November 2023

    8.0
    It is okay
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room (2 adults + 1 child)
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like that the pool was very crowded

    I like the the spacious room which was very clean.

    Stayed in November 2023

  • Reviewed: 13 November 2023

    7.0
    Overall good for the price.
    • Leisure trip
    • People with friends
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    It needs some work done. The shower was poorly installed. The pool area needs some refreshing. The jacuzzi next to the pool was super old and some panel in the front was missing and it was dirty, and only one side worked, and it smelled like fish.

    The hotel was alright. The staff was friendly and the room was cozy. The spa was beautiful.

    Stayed in November 2023

  • Reviewed: 5 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room (2 adults + 1 child)
    • Stayed 2 nights
    • Submitted via mobile

    Jacuzzi not working....

    Hospitality and breakfast.

    Stayed in October 2023

Showing 1 – 25

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