29 Yavor Str., 2770 Bansko, Bulgaria
#63 of 71 hotels in Bansko
Guests' ChoiceBased on 729 hotel reviews
7.5Cleanliness
7.6
Comfort
7.7
Location
7.7
Facilities
7.4
Staff
8.1
Value for money
7.8
Free WiFi
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 May 2024
Natanail
Bulgaria- I expected that the swimming pool would be bigger. - Some of the amenities looked a bit worn.
- Loved the location and the view - The staff was very friendly and welcoming. - Liked the mineral water and the spa. - Breakfast was nice. Value for money was great! Thank you!
Stayed in May 2024
Reviewed: 2 May 2024
Bracha
IsraelThe pool is a bit cold. Far from the center.
Nice hotel. Comfy room. Good breakfest.
Stayed in April 2024
Reviewed: 19 March 2024
Frank
GreeceThe Sauna was under 40C fresh.
Breakfast was moderate but OK.
Stayed in March 2024
Reviewed: 6 March 2024
Denislav
BulgariaRoom and pool condition
Lobby and staff
Stayed in March 2024
Reviewed: 2 March 2024
Gabriel
Romaniain 4 days towels didn't been changed. no room cleanings.
the pool is big, with warm water. nice bar atmosphere
Stayed in March 2024
Reviewed: 27 February 2024
Denitsa
BulgariaThere were some parts that were not cleaned properly.
The hotel has great location and base and friendly staff!
Stayed in December 2023
Reviewed: 24 February 2024
Cristiana
RomaniaFood - very low variety and not tasty Swimming pool - water was too hot
Free parking
Stayed in February 2024
Reviewed: 24 February 2024
Bogdan
RomaniaHard to say. Since it is a very cheap 4 star hotel it’s hard to write something as being wrong.
Very good price over value
Stayed in February 2024
Reviewed: 21 February 2024
Marina
GreeceThe breakfast coffee
Big and clean rooms. Nice spa area and lobby. Decent breakfast.
Stayed in February 2024
Reviewed: 4 February 2024
Telman
GreeceWI-FI IN THE ROOM WAS TRAGIC. AT LOBBY BAR WAS 100 MBPs BUT IN THE ROOM WAS 0,170 MBPs. I TOLD THAT TO THE DESK OFFICER,BUT NOTHING WAS CHANGED
FOOD WAS VERY GOOD.(BREAKFAST AND DINER ALSO)
Stayed in February 2024
Reviewed: 3 February 2024
Domenico
United Kingdomunprofessional staff, the bathroom was never cleaned and the room tidied up, towels and bathrobes for the SPA were never changed I was just ignored because I spoke in English and maybe they didn't understand
Free parking nice location cheap drinks
Stayed in January 2024
Reviewed: 3 February 2024
Catalina
RomaniaThe hotel needs serious refurbishment, the heater was not working at all, we used the air conditioning for heating the room, the staff also brought us an electric heater The curtain in the bathroom was about to fall, the sinking from the bathtube was not working properly, the hairdryer also did not work; everything in the pool area needs refurbishment; Only one wardrobe for a familiy of 2 adults and 2 kids, the towels also need replacement; The food was acceptable, but not tasty, lack of variety However we appreciated the staff''s willingness to help and solve most of the issues we found.
Good location, large room, friendly staff, sauna, pool and jacuzzi with warm water
Stayed in January 2024
Reviewed: 2 February 2024
Annabel
United KingdomGood location for skiing. Hotel bar man was very friendly and helpful. 😊
Stayed in January 2024
Reviewed: 22 January 2024
Sokolov
North MacedoniaThere was no food for children at all and 3/4 days dinner was the same..
Stayed in January 2024
Reviewed: 17 January 2024
Precision
North MacedoniaWhat I didn't like the most was that we didn't even have water to drink at dinner, the dinner lasted until 10 pm and when we came at 8:30 pm, all the food was cold and there was no dessert either, just crumbs from the people who had taken it before. Also one elevator for the whole hotel, we were on the 3rd floor and never had a chance to use it. Thе pool when we were there had drops of water falling from the roof directly into the pool. The child's bed was a disaster.
sauna was good steam room was good have a fitness room also you can rent sky from the hotel You have free parking across the street
Stayed in January 2024
Reviewed: 13 January 2024
Ivica
North MacedoniaVery small pool and spa, old Jacuzzi !!!
Very nice staff, very good breakfest and dinner, close to Gondola ski.
Stayed in January 2024
Reviewed: 8 January 2024
Natasha
North MacedoniaOutdated furniture, weak wifi, the whole hotel needs to be updated, old bath tub, no lights in the pool area, broken tiles, old jacuzzi, broken door handles, old bathrobes.
Hot wather in the pool, very hot rooms, hot wather for shower, very good food, friendly staff, free parking, clean room.
Stayed in January 2024
Reviewed: 6 January 2024
Dragan
North Macedoniadirty, steam room not working, unfriendly staff, no potable water in spa, bathtub curtain torn, can't adjust shower water temperature, peeling tiles, no towels, bathrobe if you're lucky, no toothpicks, broken electronic room lock, uncomfortable pillow, TV with analog antenna, landline phone without cable, curtains not washed since 2007, window does not open, elevator small
Food, free parking, warm rooms
Stayed in January 2024
Reviewed: 3 January 2024
Никола
BulgariaVery nice and warm mineral water pool!
Stayed in December 2023
Reviewed: 27 December 2023
Leigh
GreeceWe had chosen to include dinner in our overnight stay as there didn't appear to be a lot of choice for food close by. We chose from the inclusive menu offered but wanted one different starter. My starter and husband's main course both from the inclusive menu were served at the same time. I asked where the other starter was and was informed by the waitress that this, according to the chef, was the way it was to be served??? I asked her to return the main dish to the kitchen and bring it after his starter had been served and eaten. A very bizarre arrangement. The quality of food was ok. The restaurant lets the hotel down.
Stayed in December 2023
Reviewed: 4 December 2023
Olimpiya
BulgariaThe gym is closed There was no plunger in the bath so had to block the water with a glass. It’s warm as they have central heating but it’s actually way too hot. Was probably 28 degrees in the rooms. No way to regulate it. It’s better than being cold of course.
Beautiful hotel and reception area, very nice spa and the rooms are big and comfortable with a view. The food was great, the staff is very polite
Stayed in December 2023
Reviewed: 23 November 2023
Melisa
NetherlandsI didn’t like that the pool was very crowded
I like the the spacious room which was very clean.
Stayed in November 2023
Reviewed: 13 November 2023
Alexa
BulgariaIt needs some work done. The shower was poorly installed. The pool area needs some refreshing. The jacuzzi next to the pool was super old and some panel in the front was missing and it was dirty, and only one side worked, and it smelled like fish.
The hotel was alright. The staff was friendly and the room was cozy. The spa was beautiful.
Stayed in November 2023
Reviewed: 5 November 2023
Milensou
SerbiaJacuzzi not working....
Hospitality and breakfast.
Stayed in October 2023
Estaing, France
Pamplona, Spain
Paris, France
Madrid, Spain
San Leone, Italy
Bowral, Australia
Évora, Portugal
Glenaire, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content