The hotel is located in Bansko but it not located at the region of gondola and apre ski life (cafes, restaurants and bars), it is about 1 km far away, so you have to get your car to go out or walk about 12 minutes. There was also sometimes a bad unpleasant smell at swimming pool and jacuzzi area. In addition, the hotel rooms at some points need a small renovation.

We have been to that hotel several times. The best part of the hotel is its staff. BOSCO at welcoming, PETYA at reception and YOHANA at the restaurant are always wonderful. Friendly, kind, helpful and always willing to fulfill anything you wish. The hotel is clean and spa area and swimming pool are nice. Breakfast and dinner are delicious and various, considering as hotel buffet food. Great wifi. Free shuttle bus to gondola and back available at ski resort working hours. We will definitely be back soon.

Stayed in March 2024

What I already wrote about what I liked. .all the rest amazing.Bansko is not able to attract enough tourism due to high prices from neighbouring EU countries. Bulgaria is a country of amazing hospitality and beautiful projects - there is no reason to have expensive ski using facilities to attract many customers.Kempinski hotel was full but the hotels in and around not and this is. A great pity. Bansko has open mind cultural landscape and needs more Youth Groups cultural artistic residences if tourism from neighbouring countries decreased in my opinion. It's a pity to see so much hospitality quiet- it has best coffee shops and art shops and in Razlog the first shopping center has opened🥰🌻🫐. It's sad that there are not enough healthy food spots in comparison with last two years ... perhaps it could not be that profitable... Bansko-Sandanski local EU regional funds must be invested in both municipalities urgently to revive tourism from Southern Balkans to Bansko and ensure its profitable season to give back to local population's efforts to keep Bansko clean and open for people. There is a new UNESCO museum 🍣🌷🫐!

There is a drastic need in Customer Service training and marketing policy upgrade. Contact me for further suggestions kindly - the hotel has a wrong policy

Stayed in March 2024

We received a different room than the one we paid for. The room was smaller and we had to share the balcony of very small size with strangers even though we paid for the room with individual balcony. The bigger problem was that we didn't have acces to the light switcher from inside of our room, so we had to stay during the night with the light from the balcony in our eyes because the neighbours kept forgetting it on. Totally unpleasant. Our friends were in the same situation, when we went to the reception to change the rooms, they only gave our friends the room they paid for but they didn't have one for us. We didn't like the way the lady from the reception handled the situation.

Good food for breakfast, clean rooms.

Stayed in February 2024

We stayed half board and we’re all very disappointed with the temperature of the food served. We mentioned this to staff who acted shocked. It’s such a shame as we stayed for four days and the was the case for each day. I ate chicken burger from the bar on our final day and the was raw in the middle. I was slick in the lobby toilet after sending food back. It was a struggle to as for a refund or apology. Since arriving home I’m suffering from food poisoning. Very shocking. I’d stay at the hotel as pool area was amazing and the rooms were great but stay away for any warm food.

Stayed in February 2024

Except in the pool there was a lot of noise and children jumping even though it was forbidden.

The accommodation was good as expected. The employees were very kind and polite. The food was good.

Stayed in January 2024

The rooms need a refresh. Our room had wallpaper peeling off the wall and furniture that was broken and tatty looking. We had a room only package but on arrival we were asked by multiple staff if we would like to upgrade to include breakfast, the shuttle service, spa access or dinner. We didn’t realise that the shuttle service and spa access would be subject to additional costs.

Really comfy beds and rooms were always warm and really nice temperature.

Stayed in January 2024

Still missing some fluent English speakers at key areas but manageable with patience. Even though there is a communication barrier in the end it's about the person to which you are trying to communicate, we were lucky and all were keen to help.

It was our second time stay at Zara, in Bansko, a short vacation for ski. I can say that we felt the improvement from the previous time, from the accomodation (Deluxe room, right above the lobby bar, big enough for 2 adults and 2 kids, well equipped, clean, warm) to Restaurant (the food was so and so but each time we had plenty of variety where to choose from, a plus for the live cooking at breakfast) and Personel (appreciation for the ladies in reception, the driver to gondola and, probably, the sudents in the restaurant and lady who was in charge of them, all paying attention). Spa area needs some improvement, but still decent and with pool big enough not to be crowded.

Stayed in January 2024

Small sauna and pool

Clean and comfortable rooms

Stayed in January 2024

There was a problem with the parking, my car was blocked by two other guests for more than 24 hours.

We liked the room, the spa and the food.

Stayed in January 2024

breakfast and dinner were excellent. rooms are very well kept. would return again to same hotel.

Stayed in January 2024

Room and dinner

Stayed in January 2024

1. The matress pillows was very low budget and very uncomfortable. If you have option please take your own matress pillow from your home you are living. 2. Coffee in the lobby bar was also very gross. It was smelling on old coffee stayed in the coffee machine plastic kanister. I dont recommend to order coffee. 3.little advise for the kitchen: I was staying for 5 dinner nights I havent seen chicken soup. Its winter and the people expecting to have that on the dinner nights. 2x green lentils soups, 3x white kidney beans soup....just no.... 4. The soft drinks from the maschine during breakfasts and dinners was also very cheap and veeeeery not drinkable... I really not recommend to drink them.

1.The stuff was 10/10 for sure!! Its very often to find kindly stuff personal in the hotel in Bansko. This hotel know how to keep that ! Good work ! 2.House keeping stuff was very polite and also they was doing excellent job in the rooms every day. 3.Heating in the hotel was exceptional good, you can whole stay be in T-Shirt.

Stayed in December 2023

Room

Stayed in November 2023

No air conditioner,outdoor pools were not clean

The staff

Stayed in August 2023

The pool.

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Stayed in August 2023

out door pool wasnt clean, no air conditioner in room, very hot on highest floor in summer not enough parking places

nice clean hotel, god location, friendly staff, overall pretty good

Stayed in August 2023

We stayed for more than a week in the hotel and enjoyed it a lot! Receptionists are nice and were always ready to help with any questions. We have communicated in English with them easily. We had a one-bedroom hotel room, which is big and has a great view on the mountains and outside pool! The cleaning ladies were also friendly and provided everything needed. There are bathrobes in the room, wi-fi was good enough. We had half board with only breakfast and dinner. Breakfasts are pretty similar every day. The dinner was good and more different from day to day, there was a choice of several meats, something baked, a lot of vegetables and great watermelon. It's better to come there at the very beginning of dinner as it looks much better then. I would say that it was good enough for the price because restaurants in the city would cost more. Great inside pool, always available towels and changing rooms are there. The outside pool is a bit colder as it depends on the weather, but still it was pretty popular. A big plus is sun loungers and umbrellas on the grass. The location is good and there was enough space to park a car. We also walked from there a lot, be ready that to return from the center you will have to go up the hill. But it is easier while walking up Pirin street and then just crossing one of the bridges nearby. From time to time something became broken on the territory, but staff was fixing it in a while. The strange thing is that people change the temperature of the sauna on their own as it's not locked. It might be useful to have a proactive administrator/manager who would be controlling such things and just to close everything that people should not have access to. To sum up, the hotel has its pros and cons, probably it also depends on the room you choose. So if you do not expect more than described it is a good place for some rest.

Stayed in August 2023

Small criticism really but Bathroom was a bit dark and the hotel bar in the lobby not open throughout stay

Nice size room, kept clean, very scenic balcony, good amenities, friendly staff, nice breakfast. Overall a very nice stay

Stayed in June 2023

The massage services stated in the description and which were one of the reasons for choosing the hotel were not provided. I understand that it's not the season. however, there was an announcement about a non-working outdoor pool, but not about a massage. There were no slippers in the room. The spacious room needs repair: torn curtains, wallpaper in bubbles, sagging sofa and mattresses, peeling film on the door, the faucet in the bathroom almost fell on me (!) The most unpleasant thing was the black mold in the bathroom. If you just need to spend the night, the place is suitable. If you want to spend time directly at the hotel (spa, for example) there are much better options.

Nice staff, good breakfast, spacious room, great view from the window, enough parking spaces.

Stayed in June 2023

very poor and low quality breakfast, old rooms.

quite location

Stayed in June 2023

careful don’t break drinking glasses. we break one water glass in the room and we pay for it 5€ (10lv), for 1 glass🧐 all the facilities should be more cleanliness.

the food was very good, breakfast and lunch.

Stayed in April 2023

Слаб интернет, WI-FI

Одлична услуга, прекрасен персонал, лесен пристап до хотелот, чистотата на високо ниво, појадокот пребогат

Stayed in April 2023

Nothing.

Everything was as described, great value for money ! Cleanliness was on high level. Among all great stuff, I would like especially to appoint Daniel who was at the service during our whole stay. I would just like to recommend to the hotel adding a bar on the swimming pool area !

Stayed in March 2023

Food quality could be better

Nice place for families, close enough to walk to the city. Spa area Beds where good View Food diversity

Stayed in March 2023