As a very picky consumer, nothing comes to mind and that’s really saying something

The property was well maintained and the staff was always professional and eager to help. The restaurant served extremely delicious food.

Stayed in June 2024

The shower is weak, the breakfast is nothing special, rooms a bit dated

Location was excellent, the room was spacious and clean

Stayed in June 2024

Could have been a bit cleaner and the fridge leaked a little. But both issues were quickly sorted by the staff

Great location, good breakfast, comfy bed

Stayed in June 2024

Satisfied with my stay but this hotel is a bit dated and more of a 3 star hotel , not 4 stars.

Location good, room clean, , breakfast was adequate.

Stayed in May 2024

Nobody came to clean my room for 3 nights. I complained with reception and the housekeeper lied saying I had the privacy sign at the door. I travel all over the world and I never had this problem before. Of course I wouldn’t put a sign if I wanted my room cleaned.

Location

Stayed in April 2024

Bed too hard and there wasn’t double glazed windows so I could hear all the noise coming from the busy street below

The location and friendliness of staff

Stayed in April 2024

The front desk credit machines kept malfunctioning and rejecting our credit cards. They insisted it was our card but it was not and they didn't seem eager to fix it. Eventually one employee suggested inserting the card then entering the charges and that worked. Also, I asked for some ice for the room and they charged us for it. Not a big deal but can't they give us ice for free? Last, the pool was not very clean.

Room was comforatbe with a nice bathroom. Ample storage and outlets for charging. Balcony is small, but nice to have. The location is perfect. Close to a few small stores and a 2 minute walk to Paulista Avenue. Staff was friendly. Breakfast was very good.

Stayed in April 2024

The lack of English speaking staff Waiting for a very long time for an Iron, which eventually came, without an ironing board No Vegan options for breakfast

The location

Stayed in March 2024

Excellent, quiet location at Avenida Paulista . Spacious guest room with balcony and openable windows to enjoy fresh air. Lovely, cozy breakfast room with winter garden and terrace to sit outside. Avenida Paulista is a perfect place to visit on Sunday! Rooftop with swimming pool and fitness room. Friendly staff and good breakfast. Will be my first choice when returning to Sao Paulo.

Stayed in March 2024

Nothing

Nice central business hotel

Stayed in January 2024

Room was a tad outdated

Close to Paulista Avenue , spacious room.

Stayed in March 2024

noise outside - we were at 12 level but still were hearing the noise from cars on the street (windows closed)

Great location of the hotel - few steps from Paulista ave Plenty of options for breakfast - fresh fruits, lot of pastry, (coffee wasn't that good) Room was clean with a lot of space.

Stayed in February 2024

Pool is pretty dated...also one annoing detail my husband was pretty sick and I wanted to bring a a piece of toast and cup of tea up to his room as he was unable to come down for breakfast and the staff did not permit it even when I explained he was pretty sick and begged to make an exeption. I understand that there are certain rules but in a hospitality business you would expect better understanding and willingness to help a guest in need.

Great location, rooms are very comfortable, large and clean.

Stayed in January 2024

The air conditioner unit seemed to be an old one and had trouble maintaining the temperature during the night.

Good variety. Most helpful staff.

Stayed in January 2024

The staff do not speak English and the concierge was not helpful when we arrived. We had to bring in our own bags into the hotel.

Rooms are spacious with a good size bathroom. Good breakfast Well located Comfortable

Stayed in January 2024

Breakfast. Very modest.

Stayed in November 2023

Could have been provided with drinking water and coffee / tea facilities in the room

It is in good location and the breakfast was very good.

Stayed in December 2023

Hotel is in a good location. Close to main Ave Paulista stretch, and shopping malls. Great breakfast as well, and excellent staff.

Stayed in November 2023

Elevator was a little tight to come up with luggage

Nice hotel, comfy bed, and reasonable price

Stayed in October 2023

Staff service can be more positive

Breakfast is good, it is better to add the cooked egg

Stayed in October 2023

No plugs close to the bed, air conditioner a bit old very noise, shower was good

The location very nice

Stayed in October 2023

The corridors were not well lighted, the furniture is a bit old and the wood is peeling off. No sockets near the bed for phone recharge.

Nice staff and delicious breakfast. They kept my suitcase after checkout free of charge and offered a discount in the parking fee. Despite being near very busy streets, the room was very silent.

Stayed in September 2023

The property is in a great location, close to shops and restaurants. The room was very spacious and the breakfast was delicious, offering many options. The staff was very friendly.

Stayed in September 2023

Breakfast

Breakfast needs to be improved.

Stayed in September 2023