I wish that there was a microwave in the actual rooms. It was very inconvenient to have to leave the comfort of your room to go to a general area where the washer and dryers are to heat food. I also wish that the breakfast was complimentary instead of a daily additional charge for that each day. There was also no hot water to shower, and though we let the staff know, there was nothing done to rectify this. They said they would send the maintenance person and that never happened. There were not a lot of options in English to watch cable in the rooms. Almost all the channels were in spanish, so that made it hard to enjoy relaxing in the room and watching anything.

I liked the location of the hotel and I liked that the property was beautiful and the rooms were extremely clean.

Stayed in November 2021

Breakfast to go had not a lot of choices. Also there is a card in your room saying housekeeping will be there every day, but only changes your sheets on request; this is incorrect housekeeping only comes every other day.

Hotel is very well maintained and rooms have a nice size. I checked in way before official check in time and I was nicely helped. Due to COVID some things were of different standard, breakfast is only take out, which has to be ordered one day in advance with not a lot of choice as you would have on a buffet spread. Bars and restaurant on hotel grounds are good and more choices are available in a 3 minute walk. I will definitely come back.

Stayed in September 2021

AC settings could be more flexible. 72 degrees max for AC is to low. I would prefer to save the environment and if it would allow to keep it at about 74 it would be nice. Trying to go greener.... Thanks.

Landscape, professional staff, cleanliness, location.

Stayed in September 2021

The check-in process was tedious and should have been sped up. The guest service agent did not seem to know guest room preferences that had been communicated at the time of booking.

I did not have breakfast but dined at Restaurant SABOR on two occasions. In both instances the food and service were great.

Stayed in August 2021

location

Stayed in August 2021

Everything

Stayed in July 2021

Restaurants closed early because of curfew - sometimes parking was an issue - no bellman on staff

Excellent location - within walking/driving distance of other amenities and shops - friendly staff - Covid protocols being observed - hand sanitizing stations were in key and strategic locations - security officers on the property made us feel secure

Stayed in July 2021

Spotty WiFi, limited on property food choices.

Comfortable, clean, friendly, centrally located.

Stayed in July 2021

Nothing. The Pelican was the perfect way to end our family vacation.

Loved everything at the Pelican. It was very much a Happy Hotel. Staff were happy and friendly. Walking distance to Port Lucaya Market and Unexso for shopping and potential additional water activities. Bar staff was friendly. Loved the multiple, well-maintained pools. Property looked very fresh, clean and updated. Easy walk to a delicious dinner at the Flying Fish Gastropub which was excellent. Easy to get to a grocery store if needed. Front desk staff accommodated an early check-in so we could get some perishable food into our refrigerator. We very much appreciated this extra help.

Stayed in July 2021

Their breakfast restaurant should open again. It used to be very good.

all went well.

Stayed in July 2021

The ac

Location was great but the water was salty

Stayed in July 2021

Rooms only cleaned every other day due to Covid-19.

The location is wonderful … near shopping and restaurants. Rooms were clean and bathroom was nicely remodeled.

Stayed in June 2021

The drain in the bathroom sink needed to be cleaned.

Great location, friendly staff and nice size room make this a great spot.

Stayed in March 2024

The stairways could use a coat of paint

The bed was very comfortable. Very clean bathroom The hotel was pleasant. The staff are very nice and helpful . The restaurantNivr had good food

Stayed in February 2024

A couple of times our towels were removed when the room was cleaned and not replaced so we had to ask for more. Overall the staff are not particularly friendly but the speed of communication etc is fine.

The room was a very good size but relatively basic. It had a nice balcony and the bathroom was fine. The hotel is in a very good location with great pool facilities and a breakfast option (not great if you are vegetarian) but pretty acceptable.

Stayed in February 2024

Room (the exact place where we sleep) is tooooo small and dos not have tv

The location

Stayed in January 2024

Breakfast was disappointing. Too many cooked options, but limited fruit and cereal, and no yogurt. Breads, cold meats, and cheeses were supermarket packaged items. The room was very nice but with a variety of minor maintenance issues: hairdryer was falling off the wall with loose wiring, cold water faucet was “frozen” at one of the bathroom sink so there was no cold water at that sink. And why provide nice cups and plates, but no knives, forks, and spoons, and no detergent, wash cloth or towel, so guests can clean up after themselves?

Facility was attractive and quiet. Our view was lovely. Sabor had a nice variety of menu options, even though the menu was not extensive. The meals we chose were tasty and well prepared.

Stayed in January 2024

For the price the hotel is charging I expected a more modern, first rate hotel. # I liked the hotel's proximity to the market and scooter/car rental. # The hotel staff is okay-good, some interactions were good. # The hotel room was okay. Expected a more modern kind of room with a microwave, again for the price they are charging. The bathroom shower head was a bit faulty (partially blocked). # Laundry - only 2 washers and 2 dryers for a facility this expensive. The dryer doesn't have time display so you have to kinda guess and show up early to ensure other people don't put your clothes out. The laundry room also didn't feel clean. # The breakfast was a big disappointment. It closes at 9:30 and we reached at 8:30. Almost all the main food was out - scrambled eggs, pancakes, fruit slices. We had to wait almost 30 minutes for refills and then there were so many people competing. They charge $20 per person so I don't expect this to be an issue. It is also a short walk from the the main property so consider that before deciding to go there especially if it's raining. We didn't go there the next day and ate at Wendy's which is a short distance from there, much better pancakes. # For a waterside room, much of the view was blocked by huge palm trees. It was also next to hammocks which was an issue because of some noisy kids (I understand kids want to have fun but the hammocks could be away from the rooms). # The wifi in our room was a bit spotty. It worked better in the balcony than inside the room.

The property is in a good location, next to a beach, market and scooter/car rental.

Stayed in December 2023

Restaurant on site

Not worth $20

Stayed in November 2023

buffet breakfast

location size of the room nice bathroom

Stayed in November 2023

We wanted to save some money by not doing an all-inclusive. This was a wash because its a short walk to Port Lucaya where you'll pay top-dollar for every meal. $14 BLT sandwiches for instance. We were lucky to not spend $50 for each meal not including drinks. The hotel also gives you a litre of water when you get there. You can buy water bottles but expect to spend $2-3 per bottle (and more). I ended up buying a case from the liquor store by Wendy's and walking it back. A 40 case for about $22 bucks. In 3 days we drank almost the entire case plus what we drank while out and about. While the staff was extremely nice, you need to ask them if you need anything. No brochures or things in the room for what to do besides Port Lucaya. If I had to do it over, I would have booked online for anything. Prices online were significantly cheaper than what the front staff had at the front desk and what they had at the front desk seemed to be outdated. If I was to stay here again, I'd definitely be renting transportation. We had 3 people so we didn't want to rent two scooters at $58 each per day and I would have spent more time booking things to do online than waiting until we were at the resort.

The entire staff was extremely nice and respectful. Everyone from the people cleaning rooms, and pools to the front desk were friendly and smiling. The room itself was clean, cold, and up to date. Not a lot of thrills, but we weren't expecting them in the room. The beds were clean and comfy. Softer than what I am used too, but I slept wonderfully each night. We took the Ferry twice over to Taino Beach which is a wonderful beach. Its off-season so we got stuck over there while the ferry wasn't running during a thunderstorm, but we nearly had the beach to ourselves. Less than 20 or so people for both of our afternoons at the beach. Very awesome and it was like a ghost town overall. We had a good Friday night in Port Lucaya partying and was quiet most of the trip. Perfect balance.

Stayed in July 2023

I didn’t like the noise the ac made when it turned on and off but I got use to it.

I did not have the breakfast. I loved the location of my room. Watching the sunrise and set was lovely. The people was very friendly and professional.

Stayed in April 2023

1. After a long day checkin time was 3pm but was not able to get a room until about 5pm, 2 hours later. 2. My reservation of 2 nights and cost through booking.com was not honored. At checkin I did not realize the hotel had only booked me in the room for 1 night and was charged at their nightly rates. I went out the following day came back and was locked out of the room. Went to the front desk to have the swipe reprogrammed that's when I found out that they had already checked me out the room, I explained to her that I booked through booking.com for 2 nights she confirmed that I did however I later found out that I was charged another nights stay at their higher cost. 3. I choose booking.com to book my reservation because of their reasonable rates for nice hotels. With that being said if this hotel won't honor reservation made through booking.com I won't stay there again.

My stay was comfortable room was nice.......

Stayed in January 2023

The fact that there wasn't any microwave in the room. That is the only thing missing.

The room is very nice

Stayed in October 2022

The staff at the reception wasn’t very friendly and not helpful Breakfast was not included in the price

The location was good, the installations very nice, lovely pools, rooms are spacious

Stayed in September 2022