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  5. Reviews of Mackenzie Motel & Cottages

Reviews of Mackenzie Motel & Cottages 3 stars

260 Water Street, B0T 1W0 Shelburne, Canada

#4 of 5 hotels in Shelburne

Guests' Choice

Review score

Based on 121 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.3

  • Location

    7.7

  • Facilities

    6.8

  • Staff

    7.0

  • Value for money

    6.7

  • Free WiFi

    6.3

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Showing 1 – 25

  • Reviewed: 27 December 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • One-Bedroom Cottage
    • Stayed 1 night
    • Submitted via mobile

    Small, older motel. Basic amenities. Nothing fancy but met needs and expectations. VERY CLEAN.

    Stayed in November 2023

  • Reviewed: 1 October 2023

    6.0
    OK
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No curtain or frosted glass on bathroom window.

    Stayed in September 2023

  • Reviewed: 1 October 2023

    5.0
    It was sent free, and the cottage would have been much better if it had been cleaned propertly.
    • Leisure trip
    • Couple
    • One-Bedroom Cottage
    • Stayed 1 night

    The cottage itself was fine and the bed was OK, but the inside of the cottage was not very clean, including the appliances. The walls were dirty and there were cobwebs in the conners, floor was sticky, the microwave was not clean, the fridge inside was not clean.

    Central location, quaint little cottage

    Stayed in September 2023

  • Reviewed: 26 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom Cottage
    • Stayed 1 night

    Very old school room

    Price point.

    Stayed in August 2023

  • Reviewed: 8 September 2023

    6.0
    A good rest
    • Leisure trip
    • Couple
    • Junior Suite with Terrace
    • Stayed 2 nights

    Patio needs work, old towels, coffee maker no coffee. No place to have breakfast but it was Sunday.

    Location great, room good, bed great.

    Stayed in September 2023

  • Reviewed: 8 September 2023

    5.0
    Good thing we only stayed for one night
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    The sheets were dirty and floor was dirty. The bedside lamp did not work

    Convenient location and staff responded to our concerns.

    Stayed in September 2023

  • Reviewed: 17 August 2023

    7.0
    It was ok , not the best place we've ever stayed at though
    • Leisure trip
    • Couple
    • One-Bedroom Cottage
    • Stayed 1 night

    cleanliness. and maybe breakfast included.

    There was no breakfast included. The owner was not in the office when we got there , he was out back in the swimming pool with friends. He was friendly however. Had a cabin which was nice. Bathroom was quite small and cramped, we did appreciate the full size fridge where we could cool off our cooler contents and refreeze our ice packs. the pool was nice as well.

    Stayed in July 2023

  • Reviewed: 13 August 2023

    8.0
    Very enjoyable stay
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Coffee maker provided and sugar/sweetener but no tea or coffee

    Comfortable large bed, newly renovated bathroom. Very pleasant stay

    Stayed in August 2023

  • Reviewed: 8 August 2023

    5.0
    Disappointing
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed rates as one of the most uncomfortable beds I've ever slept on. The pillows sucked too. Room layout was poor. Clothing rack installed directly over the bedside table and large lamp (& no hangers). Also had to jiggle the room key repeatedly to access the room.

    Great location

    Stayed in August 2023

  • Reviewed: 2 August 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I couldn’t get to the property due to the devastating flash floods that closed many roads this July. They wouldn’t even offer me a refund when I called and spoke with them. Very disappointed with the service as they were not understanding of the situation nor did they speak with me beyond a brief “no” after going through all proper channels to cancel.

    Stayed in July 2023

  • Reviewed: 20 July 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Junior Suite with Terrace
    • Stayed 2 nights

    Wish I had Booked Cottage #4 at first.

    Location was perfect for me. The Staff was Great to me. They helped me with booking another two Nights when I had an emergency situation. They even gave me a little Price Break on the additional two Nights. I will definitely Book here again.

    Stayed in July 2023

  • Reviewed: 12 April 2023

    8.0
    Very nice
    • Leisure trip
    • Couple
    • One-Bedroom Cottage
    • Stayed 1 night
    • Submitted via mobile

    Nothing all was good

    Was a lovely place

    Stayed in April 2023

  • Reviewed: 27 December 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night

    Although I thought it was great that they had installed a heat pump, I ended up turning it off as I prefer to sleep cool and the air was blowing directly in my face.

    Being off-season I was the only one there. The room and bathroom were recently reno'd and clean. Central location suited my needs.

    Stayed in December 2022

  • Reviewed: 31 October 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The door on room 5 had to be slammed . The room was freezing when we got there. There was no book in room telling us where places were like stores and restaurants. No place to eat breakfast

    The location was easy to find

    Stayed in October 2022

  • Reviewed: 24 September 2022

    5.0
    high price for very marginal accommodation
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    very run down internet was only intermittent, unable to live stream a movie due to slow reception coffee machine but no coffee.

    good location

    Stayed in September 2022

  • Reviewed: 17 September 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Office not open most of the time....coffee machine but no coffee available..coffee on order for several days...

    Room had been updated...good location

    Stayed in September 2022

  • Reviewed: 11 September 2022

    7.0
    We were happy to spend time sitting outside in the sun.
    • Leisure trip
    • Couple
    • One-Bedroom Cottage
    • Stayed 1 night
    • Submitted via mobile

    The office is pokey and not inviting

    Didn’t have breakfast The location was great

    Stayed in August 2022

  • Reviewed: 9 September 2022

    8.0
    Enjoyed our stay but for the cost it should’ve included breakfast as stated.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Air conditioning was not working. Breakfast was not available as stated.

    Room was nice. Loved the modern shower. Enjoyed the pool. Bed was very comfortable.

    Stayed in August 2022

  • Reviewed: 1 September 2022

    5.0
    Generally it is okay. I would stay there if I had to but it is not a destination in itself.
    • Leisure trip
    • Couple
    • One-Bedroom Cottage
    • Stayed 1 night

    The cottage was a throwback to the sixties. The loveseat was grungy feeling all though the place was generally clean. Seemed well insulated and the air conditioning worked well. There is a slant to the building which makes the shower/tub a little funny to stand in. Generally it is okay. I would stay there if I had to but it is not a destination in itself.

    No Breakfast. Called riverside, but there is just a small creek. I was expecting more of a view.

    Stayed in August 2022

  • Reviewed: 15 August 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 1 night

    Check in wasn't until 2pm. We arrived, after drivinig 4 hours, around 1pm and they wouldn't let us check in until 2pm. But my cousins who arrived approx. 30 minutes before us (around 12:30pm) were checked in. There was no shampoo, conditioner or body wash and there was a taped garbage bag on our bathroom window.

    Comfortable bed. Great pillows and comforter. Clean. Modern bathroom.

    Stayed in August 2022

  • Reviewed: 1 August 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    More pillows - all we had were shams

    Loved the modern decor , the pool was a big plus

    Stayed in July 2022

  • Reviewed: 27 July 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The ratings and pictures online looked great! Unfortunately our experience wasn’t great. We arrived too late in Shelburne (about 8pm) and nearly all the restaurants were closed. Our room, though it looked as if they were in the process of renovating wasn’t particularly clean (dirty floors), and there was a window right next to the shower with no curtain. The window looked directly into another property. When we brought up this concern the woman at the desk just said they were still renovating and didn’t get to putting a curtain up yet. Just overall a bit of a let down from what we expected based on ratings online.

    It appeared that they are attempting to update the rooms.

    Stayed in July 2022

  • Reviewed: 25 July 2022

    7.0
    Stay was OK
    • Leisure trip
    • Couple
    • One-Bedroom Cottage
    • Stayed 1 night
    • Submitted via mobile

    proper upkeep and maintenance neglected…ex: stove was rusty….. interior was dated, old furniture etc. staff were pleasant but needs training in Maritime Hospitality…Locked office doors felt unwelcoming

    cute cabins on the outside in a nice location…..

    Stayed in July 2022

  • Reviewed: 17 July 2022

    8.0
    Great value
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights

    Internet was poor

    Bed was incredibly comfortable

    Stayed in July 2022

Showing 1 – 25

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