We had some little problems with our room but it has been promptly resolved by the manager. We ve been then upgraded to a lovely room on the 3rd floor with balcony . We ve spent 2 days there . And it was a really nice stay

Dog friendly hotel . Location ,and beautiful view . Very confortable bed , spacious room , lovely design.

Stayed in July 2025

Nothing

Location. Outside the city so was peaceful with lake view. Rooms were clean and bed comfortable. They had an amazing breakfast every morning.

Stayed in August 2025

Nothing

I loved the staff and cleanliness and the beautiful view.

Stayed in July 2025

I loved everything about my stay here. The staff were incredibly kind, the rooms were beautiful and spacious, and the lake view was stunning. The hotel’s facilities were excellent as well. I would definitely stay here again!

Stayed in July 2025

Fantastic hotel, delicious food, exceptional service and facilities! We will definitely come back

Stayed in July 2025

Nothing

It was warm welcoming /you can feel the real hospitality in this hotel The location was very excellent

Stayed in April 2025

Very friendly staff, location.

Stayed in December 2024

None

The location, the staff

Stayed in November 2024

Pillows/mattresses could have been a tad better/softer

Staff is great, it was very pleasant to interact with all of them. Rooms/hotel overall very classy, very stylish Lots of complimentary things Breakfast is great (egg specialties are so beautiful and so delicious)

Stayed in November 2024

The best hotel in Zurich

Stayed in September 2024

Bit too far from everything

Excellent folks, location and food

Stayed in September 2024

simply nil

the facility the room size the room terrace the small kitchenette

Stayed in September 2024

Air conditioning needs to be a little colder in the rooms. I know this nothing to do with the hotel but with the Swiss Eco program. Please improve and everything will be perfect!

Our stay at the Alex Lake Zurich Hotel was absolutely wonderful. The hotel's stunning lakeside location offers breathtaking views and a serene atmosphere, making it the perfect getaway. The facilities and rooms are beautifully designed, providing both comfort and elegance. The reception staff were incredibly professional and welcoming, with a special shout-out to Michael, who went above and beyond to ensure our stay was truly enjoyable. We especially loved dining at the hotel's restaurant each evening. The entire staff was top-class—warm, attentive, and so much fun! Every meal was a delight, and we thoroughly enjoyed every moment. Thanks to all the guys, you were each wonderful in your own way. And we will never forget the expert Water Sommelier! Magnificent team. We can't wait to return to the Alex Lake Zurich Hotel. Highly recommended!

Stayed in August 2024

-

The location of the hotel is excellent, beautiful and overlooking the lake

Stayed in August 2024

Nothing

The location, the staff were amazing The restaurant at the hotel is truly nice with an amazing view of lake Zurich

Stayed in August 2024

Nothing

Everything !! The location is superb...the view is amazing The staff are awesome, friendly, kind, accomodating.. The room amenities.. The breakfast, and the restaurant staff

Stayed in July 2024

I'm struggling to name something 🤔 ok.. the gym is a joke... but not really important!

not only the perfect location at the lake but also the most friendly staff! this is a jewel and possibly as good as it gets in and around Zurich

Stayed in July 2024

Air condition was automatically shutdown around 2am

Everything

Stayed in June 2024

View and The staff hotel is very kindly

Stayed in July 2024

Nothing

Staff View Breakfast

Stayed in June 2024

The size of the spa and there was a lot of water on the floor 40.- for a breakfast that small !

The view, the location, the cleanliness

Stayed in June 2024

I wish they did not charge for the boat and that the rooms were slightly bigger. Although I would for sure stay there again. One of the best places I’ve stayed at.

The staffs, view and cleanliness are top tier. Amazing service. The breakfast is also great. You just have to make sure you ask the hostess for the main dishes

Stayed in May 2024

the location with the view at the lake

Stayed in May 2024

None!

I love the service, attitude, positivity of the front desk staff as well as the staff who helped to carry our luggage and welcomed us the moment we stepped foot into the hotel. They exceeded my expectations! This is such as nice place to stay in Zürich. The environment is entirely different from that near the Zurich Main Train Station. The room design is modern, v clean. The kitchen utensils were all of high quality, vv clean as well. Totally no issue for a clean freak like me. They even provided chauffeur service from hotel to the nearest train station. Service was just ups!! From the start till the end. Will definitely stay here again, if I go Thalwil!

Stayed in May 2024