no a/c but did provide large fan

Big rooms, good kitchen and bathroom. v responsive on WhatsApp to queries and access to luggage room

Stayed in July 2025

There was a slight cigarette smoke odor in the room upon arrival despite the fact the hotel rooms were non-smoking. When communicated this to the administration via WA, they did not respond.

The room is centrally located and easy to walk to/from. It's basic but met the expectations based on the photos provided. The communication with the administration was solely via WA, but they responded quick and gave the right check-in/out instructions. It was a lively and somewhat loud neighborhood - we didn't mind but something to be aware of. Basic accommodation but overall a good value for the money.

Stayed in August 2025

The service left much to be desired, as there was no one available to assist us on-site. We tried to connect with customer support through chat, which is advertised as 24/7 and immediate. However, I ended up waiting about 30 minutes to speak with someone. At least I was able to reconnect with a representative to discuss issues and clarify information on the website. Their support system could definitely use improvements to make it more user-friendly and easier to communicate with. Overall, they could streamline the check-in process, as it felt inefficient having to go through so many steps and waiting at the door. There is definitely room for improvement in that area.

The room was decent, but there was no AC, so you had to rely on the fan for ventilation durring summer. The building it's actually quite old, but the overall settings were acceptable. The pricing site was definitely the highlight. It was somewhat worth renting a hotel instead of trying to get a locker at the train station with my luggage, and that's why we chose to do it. The location is near Center and the Old Town of the ciry. It’s not the typical old gold village you might imagine, but it has its own charm and style. Basel isn’t that big, so getting around was manageable.

Stayed in August 2025

There was mild all over the bathroom

Great location, affordable, easy check in

Stayed in August 2025

Loved the room with the balcony. I spent much time out there relaxing. The bed was comfortable and while the shower/toilet were a bit tight, it was nice having them in my room. The location was great with the tram 8 just around the corner that got me downtown in a few minutes. But it was also a nice walk too. Cafe Fruhling four blocks away has delightful bake goods, coffee and tea

Stayed in August 2025

Cumbersome check in .. and a few basic things like a few glasses or cups to go with the coffeemaker .. this was penthouse price for hostal service

Location location location and the penthouse was a nice place

Stayed in August 2025

- big rubbish bags (full) right next to my room… not very welcoming - the water in the wash basin was getting stuck - no soundproof walls, on the opposite - I heard pretty much everything my neighbours were saying and doing (and they weren’t noisy!) - a bit loud outside at night - no cups (just the small coffee ones - they’re too small for the biggest coffee size!), no tea (only coffee), no cutlery available - no fridge :( - I only received the Basel card at the checkin time which means I had to pay the full price for the attractions I purchased before checking in on the same day…

- smooth checkin experience, clear instructions - bathtub in the bathroom - cosy common areas, books in multiple languages available - decent coffee (worth the 1chf ;) - location - walkable from the city centre and main attractions in Basel - fan in the room (made up for no AC!) - great value for money if you need privacy - the price is comparable to hostels and you get the whole space for yourself - clean

Stayed in August 2025

Is not clean

A good area

Stayed in August 2025

Can be a little noisy from the streets and night life around as well as people going back and forth in the hallways. Not good (if any) soundproofing.

Good location and overall nice hotel and rooms, easy access to city center.

Stayed in May 2025

Jenny at the support was very helpful and quick to reply reg all my questions :)

Stayed in July 2025

Not the cleanest

The staff was very helpful especially Aicha who assisted me with every need I had helped me check in early and made my stay stress free

Stayed in August 2025

Check in was not as smooth as it could have been and my second room details didn’t come through until later

Rooms were clean, big and bed was really comfortable

Stayed in July 2025

The neighbourhood is not the best

U paid what you get. CHECK THE MESSAGE FOR AUTO CHECK IN :)

Stayed in July 2025

-

Fast help by Jenny

Stayed in July 2025

The long process of getting room keys and often changing of the door code is crazy

No interruptions... Pure privacy and nice location

Stayed in July 2025

Room was dirty and still full of trash left from the previous guest.

Great location, interesting guests from all over the world, good support from the staff.

Stayed in July 2025

Bathroom is quite outdated. Found a few hair strands.

Good location, not center but everything reachable by tram/foot. There was no noise at all.

Stayed in July 2025

Noisy street, some people in the lobby seemed to have problems with the self-check-in procedure for getting their room numbers/codes.

Location, price

Stayed in July 2025

The curtain did not fit the windows, and so it was too bright to sleep in.

great location for attending conferences. Lots of eatery places, grocery stores and bakeries nearby. Also close to the river for a nice walk. Check-in and Check-out was simple. Staff responds via Whatsapp very fast during hours.

Stayed in May 2025

No one at reception to guide

The location was good. Great price

Stayed in July 2025

The street was very noisy, the room way too warm with no Air Conditioning and uncomfortable pillows.

The location is perfect, close to the main attractions and events. I also liked the brand of the toiletries.

Stayed in July 2025

Loud place, my window was to a popular evenign location with lot of bars and other venues. Why not, I didn't mind but some people can.

Nice price, nice place, easy entry, good support.

Stayed in June 2025

Location was nice, also very good price for a night in Basel

Stayed in July 2025

Check in wasn’t the easiest and the bathrooms need a bit of an update

Location was perfect!

Stayed in July 2025