The hotel has outstanding views of Matterhorn. Also the breakfast was phenomenal. The staff is super helpful and always is willing to share a lot of tips about zermatt. Regarding the location, the hotel is just a 2 minutes walk to the Sunnegga Rothorn lifts which make it really convenient if you plan to enjoy the ski station. Finally the hotel provides a shuttle service from/to zermatt train station. Will definitely come back

Stayed in April 2024

A very pleasant hotel, very well situated for the main lift station, very good restaurant and most accomodating staff.

Stayed in March 2024

There was absolutely nothing not to like about our stay.

Right from the time they picked us up from the train station, the experience was nothing short of WOW. The Hotel itself is very well located, right next to the Ski lifts. If you have kids, they'd love the entrance to the hotel, from a tunnel. The facilities and amenities at the property are all very good and efficient. Extra points for the staff who are extremely courteous and always ready to help.

Stayed in April 2024

We loved almost everything about the hotel and our experience. If I had to name one thing, it would be that the hot tubs in the spa area were warm and not hot. However, the lower temperature may be a cultural difference; it was not what we were used to.

The hotel sits high overlooking Zermatt and is close to the Sunnegga lift. It has a traditional, old-school Swiss feel to it--which we really liked. There is an awesome tunnel in the village that leads to a lift for easy access to the hotel. Our room had a great view of the Matterhorn when the weather allowed. The breakfast was delicious and loved by everyone in our family. The linens were cozy and comfortable. The hotel staff serviced our room every day and provided turn-down service at night. The convenient boot room with warmers and locked ski room were much appreciated. The deck provided a great view of the village apres ski. And the cozy bar was a nice final stop in the evenings.

Stayed in March 2024

Elevator is a bit slow and small also used by house-keeping.

Amazing restaurant with high quality food, great service and incredible views of Matterhorn. Hotel staff was super friendly including pickup and drop-off at train station.

Stayed in February 2024

Nothing

Excellent hotel- expensive as relais chateaux hotrls tend to be but felt value for money in that price bracket

Stayed in March 2024

Perfectly located, high quality Swiss style hotel. Super well located for access to the slopes with nice spa amenities for the end of day. Breakfast and Matterhorn views from the dining room were lovely. Great beds.

Stayed in March 2024

Nothing except lack of pool.

Very comfortable hotel, nice bar area. Shame they did not have a pool. Great views from the restaurant across Zermatt.

Stayed in March 2024

Nothing

Cozy, great location, quality at all levels, from staff to the food and service! Warm, welcoming, plus we had a room with a spectacular view, the restaurant as well, the direct access to the ski room was a plus! We will definitely return, maybe in summer to enjoy Zermatt’s beautiful setting and the wide range of activities that it offers!

Stayed in February 2024

- Exceptional breakfast offering- included fresh scrambled eggs and champagne - Easy access to main village through the tunnel and elevator system - Views of the Matterhorn from the deck and breakfast room were remarkable

Stayed in February 2024

No English TV programme

Clean, tidy, good location, good food

Stayed in January 2024

Maybe an indoor swimming pool ?

Room is good size, very clean and comfortable. Breakfast and dinner are both great. Location is excellent. View is fantastic. All the staff was very friendly, helpful and efficient.

Stayed in January 2024

The only negative was that the rooms were very dated and old fashioned.

Great location, dinning, lounge and bar were good. Easy access to slopes via lift system.

Stayed in December 2023

Nothing really

The view from the hotel on a clear day is spectacular. Breakfast was good and the restaurant in the evening was excellent.

Stayed in December 2023

we had an outstanding view of the Matterhorn. It was wonderful, very quiet for breakfast that was included, was also outstanding.

Stayed in September 2023

Breathtaking view, excellent dinner & breakfast. Perfect recommendation by Julian for a world class hike & super accommodating staff.

Stayed in September 2023

There is nothing i did not like

Such a beautiful property nestled in such beautiful location. The view from the room (Matterhorn view room) was stunning 😍

Stayed in September 2023

Nothing really.

Amazing view from the terrace. Very clean and comfortable room.

Stayed in August 2023

Amazing views! comfortable beds. wonderful staff. certainly would recommend to anyone travelling to Zermatt.

Stayed in August 2023

Nothing. Everything was perfect

Stunning property with a unique access through a tunnel and elevator directly to the hotel.

Stayed in July 2023

Breakfast delicious, high quality and perfect service. Room very clean, well decorated, comfortable with a beautiful view

Stayed in August 2023

Nothing

The location with a wonderful view on the Matterhorn. Very friendly and helpful staff. Fine dining and excellent breakfast. Free shuttle between hotel and train station.

Stayed in July 2023

We had the most incredible view of the Matterhorn and the staff and food were incredible. It was truly on of the best hotel experiences of my life. The room was spacious, the balcony idyllic, the view incredible. It was close to the train station and many of funiculars. There was a nice spa and they had a deal with a hotel 3 minutes away that had a pool where my son could swim. Fantastic experience overall.

Stayed in June 2023

Nothing

Awesome view of the Matterhorn from the hotel. Also the free transfer from central station to the hotel before check in and from hotel to the central station after check out. It is also walking distance to the bus station and the local train station....

Stayed in June 2023