We stayed just one night and we had renovated and modern furnished room, comfortable bad. The coffee and tea in the room. Good breakfast. Lake in the front of the hotel, spa, restaurant. Accessories for the SPA

Stayed in April 2024

I stayed at a room with a balcony overlooking the lake and it was spectacular.

Stayed in March 2024

We were waken up by the next door neighbour’s noise few times.

View of the room was perfect. The wellness area was so good and satisfying

Stayed in March 2024

The guy at the reception told us Spa is open until 9pm, at 8pm (our arrival time) the cleaning lady just closed everything. That was quite the bummer.

View was amazing, Breakfast is well worth it (book in advance for discount).

Stayed in December 2023

A bit pricy

Everything

Stayed in October 2023

- old carpets and facilities - strange odor coming from restroom

- amazing location - friendly staff - delicious restaurant

Stayed in September 2023

Our bathroom had a smell. Food and service were mediocre. Pool was not heated. Not a 4* hotel. Overpriced

The location was perfect.

Stayed in July 2023

The pool is really small for a hotel this size. The dinner service was not satisfactory, especially one waiter was very slow and forgot our orders twice (The waitress was fine). The fish was tasteless.

Being right on the lake-shore with a magnificent view. Taking the steamer directly from the hotel pier to Lucerne. Dining on the terrasse. The secluded beach, though it is mostly pebbles.

Stayed in August 2023

A charging station option for electrical vehicles at the hotel would be perfect to support customers with. (Now need to go into town and find an expensive parking & charging spot to power up your car for your next trip)

Seehotel Kastanienbaum is a perfect location to start your town visits and hiking trips in the area. A bus (free tickets available in the hotel) can take you into the center of Luzern in around 16 minutes. Nice breakfast (open air terrace by the lakeside - magnificent view)

Stayed in August 2023

rooms modern but a bit standard compared to total atmosphere of luxe hotel

beautiful location great facilities

Stayed in August 2023

I can't say I really minded, but there are a lot of bees and insects buzzing around the property as it is in a quieter location on the lake. Also, the duck frequenting the swimming pool made us skip that activity due to the ongoing "bird flu" in Europe. The location is perfect for those looking for an out of the way place to experience the area of Luzern at their own pace.

The lake front location is excellent, in small town near Luzern, and the view of the lake from their terrace is captivating. Watching the weather pass over the lake, the sun set in the evening, the boats passing by... it is the very definition of peace. The staff here was so nice, warm and genuine. We felt truly welcome. The food here was also excellent. We enjoyed both the sauna facilities and swimming in the lake. We stayed in the budget friendly rooms without AC and with a view to the suburb behind the hotel. The rooms were nice and the small balconies good for a bit of fresh air. The rooms weren't too hot, and the view is actually nice enough - it's just that the view on the other side is SO MUCH better than any view normally anywhere. It is clear that this hotel is loved by its staff and is taken care of well.

Stayed in July 2023

It was vary relaxing and right on the lake

Stayed in July 2023

Location and the view

Stayed in June 2023

maybe a little more choice on the menu's, more snacks,or sandwiches. But otherwise the food was great,with a good selection for breakfast.

the view was outstanding,unfortunately there was not a balcony available at the time of my booking. the room service was excellent,the room was always spotless, and the fridge was replenish each day, and there was always tea and coffee available. The location ,there was a bus stop not 50 meters from the front door,and you were in the town centre in just 15 minutes. The staff went the extra yard to help where they could,had a great time,hope to return soon.

Stayed in June 2023

nothing

beautiful location,very peaceful, bus stop out side the hotel

Stayed in June 2023

it was unusually warm, so more air flow with windows opened would have been good. lack of air conditioning in restaurant areas…

a real utopia! beautiful facilities, great sized rooms with views of mountains, clean, excellent happy service, loved the staff uniforms. breakfast was grand, but lacked some quality… smaller selection with better quality would have been best.

Stayed in May 2023

- very friendly staff - great view - free parking

Stayed in June 2023

Nothing. Everything was good.

The view, the privacy of the balcony.

Stayed in June 2023

Room got very hot at night. Luckily there was a fan (and umbrella!) in the wardrobe.

Nice large clean room. Coffee machine and tea facilities too. Beautiful lake side location. Even offered blankets during our evening meal to keep us warm.

Stayed in May 2023

Incredible location on the water with an exceptional view

Stayed in June 2023

You do need a car to get around the lake as distances between areas are quite far away. If eating at the hotel the menu does not change each day. Vegetarian options limited no variety.

We had an amazing stay at the hotel. Location was stunning. Perfect spot on the lake. Great breakfast. Staff are very friendly and helpful. Boat stops at hotel for tours of the lake or trips to Luzern where you can vacate the boat to sight see. Or bus stop outside hotel takes you straight to luzern. Fabulous holiday.

Stayed in June 2023

Great staff/owner.. Beautiful view

Stayed in May 2023

the sauna area is very outdated and has no atmosphere or is comfortable.

beautiful location and a very nice restaurant for breakfast and dinner

Stayed in April 2023

The meal was very expensive

The position on the lake and our room were fantastic.

Stayed in April 2023