34, quai General Guisan, 1204 Geneva, Switzerland
#52 of 108 hotels in Geneva
Guests' ChoiceBased on 345 hotel reviews
8.2Cleanliness
8.6
Comfort
8.9
Location
9.6
Facilities
8.2
Staff
9.1
Value for money
7.5
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 March 2024
Daniel
AustraliaThe hotel is undergoing renovation so some facilities not available. Rooftop bar closed also.
Great location near the lake and high end shops. Room was new with good views.
Stayed in March 2024
Reviewed: 22 March 2024
Mohammed
BahrainRoom very clean with pleasant view of the lake. Bed is comfortable.
Excellent location and very friendly and helpful staff.
Stayed in March 2024
Reviewed: 2 March 2024
Nawaf
KuwaitNothing
Metropole has the best location in Geneva. It is close to everything, and the rooms are modern and new.
Stayed in March 2024
Reviewed: 19 February 2024
Seyedeh
IranSounds of construction
Friendly staff, good breakfast, nice view and a perfect location.
Stayed in February 2024
Reviewed: 8 February 2024
Ibtesam
United Arab EmiratesI think they are doing renovation in one of the wings there was no noise but the access to the building and the outside was not that nice
Location friendly staff very helpful and very clean room with good size
Stayed in February 2024
Reviewed: 7 January 2024
Wendy
AustraliaWas not aware there were renovations which impeded the view. Would have been nice to have been forewarned.
Location
Stayed in January 2024
Reviewed: 3 August 2023
Ahmed
United Arab EmiratesNothing
The staff were very helpful and the location was excellent
Stayed in July 2023
Reviewed: 27 June 2023
Midkhil
Saudi ArabiaBreakfast
Location
Stayed in June 2023
Reviewed: 26 June 2023
Tina
United Arab EmiratesCorridors are run down BUT renovations are on going. There is no AC in the gym.
The Staff from the luggage boy to the receptionists are all exceptional - service received was top notch! I had a Lifestyle room and it was spacious and modern. Got some fruits & chocolate and a hand written note upon my arrival - very personal touch =0)
Stayed in June 2023
Reviewed: 12 June 2023
Ahmed
Saudi ArabiaRooms are too small. Breakfast was not included despite the high price. Breakfast itself was sub-standard.
Superb location.
Stayed in June 2023
Reviewed: 11 June 2023
Alex
SingaporeAs my room is just below the roof top bar. loud music can be heard in the room and even after the music stops. some banging and dropping of things are still on going. And renovations is on going at the hotel so knocking sounds can be heard as early as 8:00am. There is no parking at the hotel. But the car jockey is very efficient to get our car ready at the time we wanted.
Location is right at the fountain and middle of activity. shopping and dinning. I got a newly renovated room as some rooms are not renovated yet.
Stayed in June 2023
Reviewed: 9 May 2023
Ibrahim
Saudi Arabiathe breakfast options that are included in the price you pay with the room are minimal, you’ll have to pay for eggs and other items. the bathroom in the room was glass, which was a bit uncomfortable to use. No bidet in the bathroom. the sound proofing is not great either our neighbor could hear our TV playing on low volume and went psycho knocking the doors between the rooms.
the location, staff, view were fantastic. the property was also very clean
Stayed in May 2023
Reviewed: 14 December 2022
Faye
KuwaitI didn’t like the level of cleanliness that was absent given the high price I paid for the hotel. The room is relatively old id say they date back to the prehistoric era, however they have the option of the modern room which is still average. The artwork on the wall was bizarre and tasteless, it’s in need of serious Improvements or lower the prices.
I loved seeing a little of the lake( you can’t see all of it) (make sure you have insect repellent )and the markets. The hotel is close to the main shopping area, the staff was great. They offer free bicycles, if you’re short all the best. The hotel is in a great location only. They were kind to give me a delicious birthday cake. They have great customer service and very friendly personnel
Stayed in November 2022
Reviewed: 6 December 2022
Dr
Lebanonthe breakfast area was too small, i wish we could sit in the space just above it, with a better view.
the room at the lakeside was amazing, and the staff was very helpful and polite.
Stayed in December 2022
Reviewed: 30 November 2022
Fuad
United Arab EmiratesPerfect location. Excellent service. Really nothing to fault.
Stayed in November 2022
Reviewed: 16 November 2022
Mohammad
United Arab EmiratesEverything was fine I’m good
It’s beautiful and very luxury and very good location.
Stayed in November 2022
Reviewed: 26 October 2022
Haytham
Saudi ArabiaOutdated furniture
Location
Stayed in October 2022
Reviewed: 21 October 2022
Sultan
Kuwaitno thing
everything thing
Stayed in October 2022
Reviewed: 18 October 2022
Thombre
United Arab EmiratesHousekeeping - cleaning services.
Location is simply amazing, 5stars for location 👏 Alen at the Front desk was very good, explained all the facilities. Unfortunately during our stay the rooftop terrace closed due to maintainence so we couldnt experience. Housekeeping needs to improve on cleaning services. We had our 3 days stay but we saw the room wasn't upto the mark in cleaning. Rest all was nice.
Stayed in October 2022
Reviewed: 12 October 2022
Gilissa
Puerto RicoExcellent breakfast. Attentive staff.
Stayed in October 2022
Reviewed: 6 September 2022
Wei
United KingdomNot 5*, room was small. A good standard but not high luxury. Expected more for room rate.
Clean tidy room
Stayed in September 2022
Reviewed: 4 September 2022
Henry
Canadaeven with the air conditioning in the room was a bit warm.
the location was perfect.
Stayed in August 2022
Reviewed: 29 August 2022
Efe
Turkeybreakfast
Stayed in August 2022
Reviewed: 18 August 2022
Haitham
Saudi ArabiaThe phone call I received from the front desk regarding the checkout was so rude.
the location
Stayed in August 2022
Sandown, UK
Port Saint Lucie, USA
Sukošan, Croatia
Ilford, UK
Cikarang, Indonesia
Bologna, Italy
Reykjavík, Iceland
Temuco, Chile
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content