Bahnhofstrasse 30, 6003 Luzern, Switzerland
#48 of 79 hotels in Luzern
Guests' ChoiceBased on 115 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
9.6
Facilities
8.3
Staff
9.3
Value for money
7.8
Free WiFi
7.2
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End of dialog contentReviewed: 26 July 2025
Vasileios
GreeceNot so good mattresses, worn out cloth, doors that didn’t close.
Inside the old town,
Stayed in July 2025
Reviewed: 11 July 2025
Paul
United KingdomThe property is quite dated but that’s also part of its character.
The location is perfect for a week end visit to Luzern. The front desk staff were always helpful and smiling and the room was always made up for us nicely by Linda.
Stayed in July 2025
Reviewed: 29 June 2025
Janna
United KingdomNo air con which was tough on 32C weekend. They provided a fan which was appreciated
Friendly staff, great recommendations, spacious room and comfortable bed
Stayed in June 2025
Reviewed: 27 June 2025
Katherine
United StatesWould have appreciated an elevator (or a hand) to haul our luggage up the stairs.
Use of the laundry facilities in the basement was greatly appreciated. There was no breakfast.
Stayed in June 2025
Reviewed: 24 June 2025
Noa
IsraelNot enough air conditioning
Location, friendly staff
Stayed in June 2025
Reviewed: 23 June 2025
Heidi
United StatesThere are a lot of stairs and the room is pretty hot.
Great location, very close to all the main sights.
Stayed in June 2025
Reviewed: 31 May 2025
Michelle
United StatesLocation
Stayed in May 2025
Reviewed: 18 April 2025
Baylon
PhilippinesNone
The location and food for breakfast
Stayed in April 2025
Reviewed: 8 April 2025
Ksenia
United Arab EmiratesI felt amazing from the very beginning- reception was accommodating my request and I got a great quiet room with amazing bed that helped me to rest after a long journey. Breakfast had a nice selection. Definitely worth a second visit!
Stayed in April 2025
Reviewed: 23 March 2025
Yuri
Canadalocation, stuff
Stayed in March 2025
Reviewed: 21 February 2025
Glenn
Australiaall good
Location right in middle of town staff very helpful and accommodating
Stayed in December 2024
Reviewed: 1 January 2025
Kay
United StatesDated decor in rooms. Worn towels and robes.
Beautiful historic hotel. Great bathroom. Excellent location. Christmas decorations were beautiful and the mezzanine was a great place to meet and play games.
Stayed in December 2024
Reviewed: 28 December 2024
Brian
United StatesUnfortunately we couldn't eat in the restaurant either night as it was fully booked for large holiday parties, though the person who checked us in simply said the restaurant was "full".
The room was spacious and more luxurious than we had become accustomed to when traveling in Europe. The hotel was in the heart of the city but in a location that was quiet.
Stayed in December 2024
Reviewed: 28 December 2024
Angeles
United StatesEverything was perfect
Very clean Breakfast excellent Location excellent Staff very helpful
Stayed in December 2024
Reviewed: 1 December 2024
Maria
United StatesIt was very noisy from the street. Like if someone was having a big party. It was the weekend though. Not sure if its less noise during the week. Overall a great hotel
I loved that it was near to most all sightseeing and train station. Location was just perfect. For the location I would stay here again. Most staff were very friendly. We got upgraded room. Liked the size and view. But it was very noisy at very late night.
Stayed in November 2024
Reviewed: 8 November 2024
Martha
United StatesBecause of its location, it could be noisy. We opened the windows slightly for air and it was a bit noisy at night and in the early morning. Also, and this certainly isn’t the hotel’s fault, there were a lot of Americans there. At times it felt like we hadn’t gotten away at all.
You can’t go wrong in Lucerne! The Hotel Wilden Mann is steeped in history and well situated in the heart of Lucerne. Close to everything. Excellent breakfast buffet.
Stayed in November 2024
Reviewed: 14 October 2024
Steve
Canadaroom decor is a little dated but amenities such as bathrooms are very nice and modern
location and beautiful old building.
Stayed in October 2024
Reviewed: 1 August 2024
Carol
United Statesthe price was a bit much and should have included breakfast
The location was great. The room was nice.
Stayed in July 2024
Reviewed: 21 July 2024
Roland
SwitzerlandNo air conditioner
Stayed in July 2024
Reviewed: 5 July 2024
Donnie
United StatesAs a person that travel a lot, I believe it was about 20% too expensive. Breakfast was too expensive as well. Would like to see them offer free coffee.
Room was large and nice location. Staff was very nice and helpful.
Stayed in June 2024
Reviewed: 1 July 2024
Karishma
IndiaThere was a persistent smell emanating from the bathroom and there was very little ventilation in the bathroom.
The hotel was a charming historical property located a couple of minutes walk away from everything we wanted to see in our one night in Lucerne. We got a room upgrade! The room was spacious, had lots of natural light, a walk in closet, and a nice shower. Everything was clean. Access to 24x7 reception, hot water and coffee la home was a nice added touch. Staff was friendly and welcoming.
Stayed in June 2024
Reviewed: 30 June 2024
Jennifer
United StatesThe only thing was it was a little warm due to no ac on an 86° day, but not a huge deal with the nice fan they gave us.
Super charming! In the historic walking section of Lucerne. Such a Swiss feel with lots of history. The staff bent over backward to help us- Dominique and Severin were amazing - putting a fan in our room to cool it on a warm day (no ac in this 500 year old hotel) and Severin got me the canopy bed room I wanted! Dominique helped us when we had parking issues at the super close parking garage (lost our ticket : / ) Breakfast was delicious with a ton of options (even eggs!)
Stayed in June 2024
Reviewed: 29 June 2024
Martina
United StatesLocation is fabulous!
Stayed in June 2024
Reviewed: 22 June 2024
André
PortugalThe bed pillows were not suited for side sleeping.
Stayed in June 2024
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