I was asked to wait for 3-4 hours to get into the room after i upgraded the room which i believe was unnecessarily.

The Location and view

Stayed in February 2024

Taking the bus from the city center was a challenge at first until we got familiar with the route.

Beautiful view of the lake from our room and balcony

Stayed in September 2023

Not very clean.

Location for Luzern See very good

Stayed in October 2023

The Wifi. It would be good if they can improve it especially for those who work on holidays.

The City of Lucerme is a mix of both worlds: historic yet modern... love the fact they provided bus passes for those who reserve hotel rooms.. Location was the best thing about this hotel. Its just a bus ride awat from the city and you've got a great view on to the lake and beyond. Breakfast was great too. Wifi was not at all working on the 5th floor. Good bedding and linen. Had provided a fan proactively due to the heat. Housekeeping staff were friendly. Young frontdesk staff were very friendly and went out of the way to help while the others were average. Tried the Sunset Bar, opposite of the hotel, great pizzas and cocktails they had.

Stayed in September 2023

we got a room on the 5th floor and the view was amazing, we loved spending time on the balcony, specially at sunset time. we would go again, but during a cooler weather because the rooms come without a/c.

Stayed in August 2023

Breakfast wasnt great

The view and facilities are amazing

Stayed in July 2023

No air conditioning as advertised , breakfast was way too expensive

Comfy beds, great access to lake and bus stop, very clean, large bathroom, fantastic view from balcony

Stayed in July 2023

- For the price, the rooms don't have AC and the fan provided is very dusty. - Room was not very clean like they forgot to vacuum the floor or something but the rest are clean. Just not the floor. - lift is very tiny. Can only fit like 3 people.

- We loved the location. It is outside city center but close enough to get to by bus. The bus stops a few meters from the hotel. - Guests get free travel pass within Lucerne for the whole duration of their stay in the hotel. - The room has a balcony with stunning views of the lake, Mt. Pilatus and the alps on a clear day. - We were very early for check-in time but we were able to leave our luggage in their locker room so we still got to explore Mt. Pilatus without our luggage. - Daniel from reception helped us out with transport details on how to go to Mt. Pilatus from the hotel.

Stayed in July 2023

We were disappointed with the breakfast offered at the hotel. Considering it is a 4-star establishment, we found it to be rather mediocre. Furthermore, our room lacked air conditioning, resulting in uncomfortably hot temperatures, despite the presence of a subpar fan. The room itself appeared outdated, and the beds were not comfortable. In light of the discomfort we experienced, we felt that the price we paid was too high.

- perfect location with the overview of the lake, - the hotel provided us with free tickets for public transport, the bus stop is just next to the hotel - a very nice restaurant with an excellent service - staff was friendly and helpful with planning our program

Stayed in July 2023

was very hot in the rooms

location was great and hotel offers great views, staff were extremely helpful, and good breakfast selection

Stayed in July 2023

Its a bit far from city downtown by walking 40 min , but quite and lovely area and view

Clean, modern, view

Stayed in June 2023

No air conditioning 🤗

Location! The restaurant was phenomenal. And the bus pass complement of the hotel!!

Stayed in June 2023

air conditioning was not low enough and it started to leak.

lake view

Stayed in June 2023

No Ac room

some staff doesn’t speak English

Stayed in May 2023

i loved every thing about this hotel! except for the price, but this is Switzerland I guess!

the location. although it’s about a 10 minute drive to the main area of the city, it was a nice hotel in front of the lake. very peaceful and serene. if you don’t have a car, there’s a bus that run every 15 minutes to go to town, and the hotel gives you passes for free transportation! if you have a car, there is parking on site.

Stayed in May 2023

Breakfast spread & quality is disappointing given the price (30 CHF). But the view from the restaurant is great so that's the only selling point.

We had a lake facing room. Spectacular views! Rooms were very clean and beds were comfortable. Very easy to get to the hotel. Bus stops right in front of it & the station is named after the hotel!

Stayed in April 2023

There was no air conditioning, so the room was very warm. We opened the window and were fine, but I imagine it could get quite uncomfortable during the summer.

Amazing view of Lake Lucerne. We were close to the old town but far enough away to be peaceful. Breakfast was very good with a good selection.

Stayed in March 2023

the breakfast was not that great .. disappointed .. but yet the team was Cheerful.

it’s in the white area .. the room on the lake has a nice view ..

Stayed in March 2023

nice view

easy access by bus

Stayed in February 2023

low facilities

place

Stayed in October 2022

inflexibility of staff to accommodate late checkout even on extra payment .

location was good.

Stayed in October 2022

Very hospitable staff

Stayed in September 2022

no air condition in the room

The view!!!!

Stayed in September 2022

High prices, view not we booked for. No in room telephones. Housekeeping staff not visible

Free travel without lucern during our stay. Location on the lakefront

Stayed in September 2022