The usual complaint about European hotels - the room was too warm and no matter what you did to the thermostat, it seemed to stay warm. We got it down a little but not much.

The front desk staff was very helpful. They gave us good directions to the sights with good tips for how to get around. They had great recommendations for restaurants, from bistros to breweries, and set us up with a fine tour on a river boat in Prague that wasn't easily found on other websites like Tripadvisor. They lined up a cab for us to get back to the airport at a reasonable price, which was much appreciated because it's complicated between cabs and Ubers there, and you can get overcharged on either one with the way they handle your credit card. The room was nicely decorated, spacious,, and the bed comfy. The bathroom was spacious, also nicely appointed, with a good magnifying makeup mirror and hair dryer. Nice toiletries too. The shower had good water pressure, hot water and a bathtub and you could mostly avoid soaking the floor. BIG towels. There are 2 elevators, and you didn't have to wait long for them. Breakfast was spectacular, available from a menu or at the huge buffet with loads of fresh fruit, hot food, pastries, yogurt, juice and even Prosecco. We attended the Mozart dinner there which was a fascinating, off-the-beaten-path entertainment as neither of us is very familiar with opera. It is also a very elegant hotel, very beautiful, and it's in the middle of the old town area, and very walkable from there to the sights. They have chilled water with fruit in the reception area which was an exceptional treat to collapse with, after a hot dusty day walking around the city. Can't say enough about this place.

Stayed in April 2024

We were waiting for a long time until we got hot drinks during breakfast. It seems waiters are responsible for all tables and no one controls if someone took order or not. At the end when we were almost leaving breakfast we’ve got our tea and in 5 mins another person delivered tea again. So, definitely some extra control and responsibilities are required.

Nice place, kids appreciated candies in the room :)

Stayed in May 2024

Outside could be noisy if you leave your windows open

Location staff and setting. A beautiful old old with modern facilities

Stayed in May 2024

location and breakfast.

Stayed in April 2024

The room is pretty small, but considering I was alone it did matter as much

Excellent location! The hotel is clean and the staff is so friendly and helpful

Stayed in April 2024

I liked everything

I will recommend your hotel to any friend who would visit Prague

Stayed in April 2024

No pool or gym ( that i saw)

Great location ....room and bathroom were great 👍

Stayed in April 2024

Breakfast was very good . Great location for Old Town but also access to Metro . Room was very comfortable and staff exemplary . Have stayed here before and it is my "go to hotel: in Prague !

Stayed in April 2024

Breakfast is delicious - location is ideal to visit Prag

Stayed in April 2024

Nothing.

The staff is very concerned about you having a comfortable time. We were upgraded to one of the best suites in the entire hotel. You even have a meny of pillows for a better sleep, and you can have several. We could also check out two hours later, for free, for a better fit with the train schedule back to Dresden.

Stayed in April 2024

It been start of April but in Prague been very hot but air conditioner not works. With all this climate change facilities must be more flexible.

Stayed in April 2024

Nothing

The staff were very nice, helpful and kind. The rooms were clean, comfortable and clean. Breakfast was delicious. Highly recommended.

Stayed in April 2024

More pillows?

Amazing breakfast, staff, and location. I couldn’t ask for more!

Stayed in April 2024

Nothing

Everything was perfect!

Stayed in March 2024

Amazing helpful staff at front desk especially Daniel.

Stayed in April 2024

Very happy with everything

Stayed in April 2024

Lovely location, excellent customer service and delicious breakfast.

Stayed in April 2024

Wonderful location and staff

Stayed in April 2024

None.

Breakfast, location and room all excellent. Staff are very helpful and responsive. Will come back to this hotel again in future when we visit Prague.

Stayed in April 2024

Staff was extremely kind and helpful! Great location.

Stayed in April 2024

The air conditioning effectively doesn’t work. In fact our room was cooler by turning it off. This is the ONLY thing but felt it was big enough to mention and not be ‘picky’.

Great location. The staff carry this place. The breakfast is excellent. Cleaning and service exemplary. Not request too much. Friendly but discreet. The staff and how well they work under pressure at breakfast but still remain completely friendly and professional epitomises this.

Stayed in April 2024

Nothing.

Elegant and welcoming. Beautiful, historic hotel with comfortable rooms and beds. Staff were very helpful and always charming. This hotel is exceptional. The breakfast is amazing with an enormous choice of fresh food. Would definitely now not stay anywhere else in Prague. Great location near the Old Town but quiet.

Stayed in April 2024

I couldn't change the temperature on the room's thermostat

Everything. Really nice staff, amazing location, confortable room and very good breakfast.

Stayed in March 2024

Having to leave

Helpful staff, comfortable bed & the best hotel breakfast 🥞 🍳 🥓

Stayed in March 2024