I had a very bad check in experience with the hotel. We reached at 1330 hrs and started the check in formalities for 2 rooms booked through the Booking.com. I have requested the receptionist to try to give me if possible at one room before the official check in time of 3 PM as we have an infant and he is in upset condition . The receptionist promised to help and about to prepare the room but a porter was there and his name Patrick he stopped the both receptionists stating that check in at 3 PM knowing that free rooms are available. We had to go out side as we were not given a toilet facility to change baby’s dressing. We waited more than one and a half out in the cold and raining condition as there is no lobby or decent toilet in reception area. 10 past 3 we came back for check in but the same Patrick ignored us and insisted walked away and delayed our check in purposely for no reason. At this point I decided to look for another hotel and get rid of this racist person and I demanded to speak to the manager. The manager calmed down the situation and promised to take action against this behavior of the Patrick the Porter and I am sure she will do nothing but as a courtesy she upgraded one of the rooms and I refused initially as I did not accept favors in such situations but when she insisted I accepted.

The hotel is centrally and strategically located in the hub of Prague connecting between the old and new town. The courteous approach of hotel Manager and upgrading of one of the booked rooms is highly appreciated.

Stayed in May 2024

The bedroom had a vaulted ceiling and was tight. Sink did not drain well

Amazing location. Very good breakfast. Courteous and polite staff. Clean

Stayed in May 2024

The location was excellent, the staff were exceedingly helpful but a special note was the interior of the shared areas and of the room: beautifully decorated.

Stayed in April 2024

Breakfast

Location is greet

Stayed in April 2024

Fabulous building and location

Stayed in April 2024

Nothing

* Rooms are exquisite; something out of a fairytale. * Literally 20 seconds to astronomical clock and the center of the old town. * Quiet and romantic

Stayed in April 2024

The breakfast was poor, and the place was very tight.

The location was perfect in the heart of the old town. The staff were friendly .

Stayed in April 2024

There was a cold snap and we reported that the heating was not working 3 times the first day as the room was cold during the day and very cold in the evening. On the 3rd occasion we were told that it was too late for a service person to turn on heating. The heating did come on sometime after midnight and went off after breakfast.

Very good location near all location of interest

Stayed in April 2024

The staff was very reserved, especially the Czechs. The Asian staff was more pleasant and helpful.

Excellent location in the centre of the old town

Stayed in April 2024

A bit noisy at night time in the street outside our bedroom.

Pleasant staff, very helpful. Comfortable room. Very nice atmosphere. Easy to find. Centrally located.

Stayed in April 2024

Room was too hot and temperature control made no difference. Shower wasn't great. The shower screen was too small, which resulted in wet floor. It was also difficult to aim the head. However, these are picky comments that do not detract from the overall positive experience.

Location was superb being a few minute from the old square and the Charles bridge. Restaurant evening meal was delicious. Bed was comfortable. Our room was quiet.

Stayed in April 2024

Tea and Coffee was provided in the room but no milk. But that's a very small complaint

Beautiful hotel close to the centre of Prague, the Junior suite was a large and comfortable room with lots of character, lots of places to eat nearby, breakfast was basic but good. You can walk to all the major sights from the hotel. I would stay again

Stayed in April 2024

Only negative was the heat. A/c in room wouldn’t go below 19c so room was very warm during the night

Great central location.

Stayed in April 2024

Interestingly they gave us only 1 key card, and you had to use your key card to go from our room to the patio linking the room to the entrance/exit. Deer restaurant quality good but they added on an “optional” service charge. The hotel is not exactly 5-stars, a few points for improvement (maybe a universal power outlet would be excellent) but overall not bad at all.

Excellent location near the old town square and all the other attractions in the area. Size of the room was quite good, staff very helpful and friendly.

Stayed in April 2024

Double bed tucked in corner and hard to get into. No shower, except in bath.

Friendly staff. Great location. Immaculately clean. Great tasty breakfast

Stayed in April 2024

Nothing it was all good

Very clean

Stayed in April 2024

Nothing - we loved everything and can’t fault it in anyway.

The location was incredible - literally no more than a 2 minute walk to Old Town Square yet it was so quiet when in the accommodation you had no idea you were in the middle of the Old Town. The room was so clean and luxurious, I would not hesitate to recommend, particularly for the price - exceptional value for money. It was modern, elaborate decor and unlike many other hotels, nowhere looked remotely tired or in need of an update - it was all so well kept. The staff were incredibly attentive and maintained the rooms and the whole environment to an immaculate standard. The breakfast buffet was beautiful with so many options to choose from. There is an outside Courtyard garden in the centre which was also kept immaculate with so many Spring flowers planted in numerous boxes that not only looked stunning and gave a vibrant splash of colour, but had an incredible fragrance the moment you stepped outside. It seems they have thought of everything and spared nothing - we had a wonderful stay.

Stayed in April 2024

It was a bit hot in the room, wanted AC on but it did not work, look like they had determined a fixed temperature and for me too hot

The location near all the major attractions. The staff was friendly

Stayed in April 2024

It was ok for us,but for people with mobility issues could be a problem because acceding the room requires get some stairs up and down. The shower a little uncomfortable for tall people. The rest was amazing.

I’m glad that I selected this hotel.The property has its own charm. The hotel is completely different from the traditional hotels but its is what I loved the most. The room was a very spacious suite.

Stayed in March 2024

I didn't like the fact that if you ordered a ride from the hotel the cost was 2-4 times what an Uber would charge. The driver told us what they would make which means the hotel (or probably the staff) makes a significant amount for themselves (they don't call you a taxi but a company they have an agreement with. No public transportation in Old town so you must walk or Uber to use that. Although it states elevator, one half of the building requires about 20 stairs to get to an elevator.

Breakfast was excellent. Great Location for hotel - was a very short walk (maybe 100 meters from hotel) to old town square. Maybe 1/3 a mile easy walk to Charles Bridge. The ambiance of the hotel was a throwback to an older time. Very Cool!

Stayed in March 2024

We booked suite but it wasn't the one presented on pictures. Ours was basically two room apartment with a bathroom. Also the mini fridge was not working properly (by the sound it seemed to have some internal short circuit).

The location was in the middle of old town, very accessible to walk to sights and restaurants. Breakfast was adequate. The suite was comfy, but with no view (bedroom had no windows).

Stayed in March 2024

Renovation is certainly warranted for the establishment; I encountered issues such as the shower handle coming off in my hand and noticed cracks on the walls. Additionally, the bathroom proved to be quite slippery, which could pose a safety concern. However, the price should be adjusted until the necessary renovations are completed.

The hotel's location is ideal, close to the Astronomical Watch yet on a tranquil street. We appreciated its historical charm and elegant ambiance. However, breakfast lacked variety, offering the same options daily. It would be beneficial to introduce diverse choices, such as different egg preparations or traditional dishes. Moreover, the inconvenience of accessing food through the kitchen downstairs was noted.

Stayed in March 2024

The bed was too hard for me.

The room was large and charming. The atmosphere of the hotel was lovely. The location was amazing.

Stayed in March 2024

Located right in the heart of old town Prague this property takes your breath away the second you walk in. The cleaning sraff is on point each and every day replemishing room with fresh bath and hand towels. As well as all soaps and such. We literally felt like our hotel room was inside a castle. This property offers breakfast hosted by the Deer Restaurant and its one of the best we have had. The restaurant is elegant, and the meals they serve for lunch and dinner are to die for. The staff is there to take care of all your needs and they do every single time. We went for a night cap in the bar area every night of our stay. Most nights there were as a gentleman playing piano. It was beautiful, it was romantic it was perfect.

Stayed in March 2024