155 Steuart Street, San Francisco, CA 94105, United States
#85 of 223 hotels in San Francisco
Guests' ChoiceBased on 298 hotel reviews
8.1Cleanliness
8.7
Comfort
8.7
Location
9.4
Facilities
8.1
Staff
9.1
Value for money
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 April 2024
Alan
United StatesBed was too soft -uncontforable.
Restaurant was excellent
Stayed in March 2024
Reviewed: 2 April 2024
Kathleen
United StatesBoutique style hotel with lovely rooms and great location in San Francisco! Nicest employees! Very comfortable beds! Quiet and safe!
Stayed in March 2024
Reviewed: 2 April 2024
Cory
United StatesPillows were a little on the big side.
They were happy to store our bikes for us! (Call ahead first) Made it a great weekend. Very nice staff. Comfy beds. Quiet room facing the street. Awesome location near tons of great food, bars, coffee, bike lanes and chase center.
Stayed in April 2024
Reviewed: 17 March 2024
Tracy
United StatesWindowless, stuffy room.
Location and staff - can’t beat either !
Stayed in March 2024
Reviewed: 28 February 2024
Jack
AustraliaPillows - the most difficult part of the stay. The pillows are far too big, and are very uncomfortable. Sleepin on them was difficult, and I ended up sleeping on the bed with no pillows. Could have been more comfortable I also asked staff if they could replace the pillows with other sized pillows, but they could not. Wifi - my laptop had a lot of difficult with the wifi - it kept being flagged as 'malicious' because I am a traveller with an overseas laptop. Breakfast - breakfast didn't look very appealing / was very basic - I skipped it each day and got breakfast elsewhere instead.
Location was great. Rooms were nice. Staff were helpful. Having amenities + a gym was very appealing.
Stayed in February 2024
Reviewed: 2 February 2024
Carol
IrelandNothing
The view of the Bay Bridge with lights at night. The staff were very efficient and pleasant. The Griffon was very convenient to the ferry building and fisherman’s wharf.
Stayed in January 2024
Reviewed: 25 January 2024
Carol
IrelandNothing
The hotel was near Embarcadero and the Ferry building. It was only a short walk to Fisherman’s wharf. Lovely views of the Bay Bridge.
Stayed in December 2023
Reviewed: 31 December 2023
Estrella
SenegalStyle could do with some minor renovation, but it is still very nice. It would also be great to have the kitchen open for a bit longer. I feel breakfast should be included, but these are all minor things. A great option and rather budget friendly!
The hotel was as described. Staff was very friendly and kind. Check in and out were very smooth. The location was great. It felt very safe to walk there at all times, and it was surrounded by all sorts of attractions and very importantly, the bay. The room had all essential facilities. There was a mandatory resort fee which included filtered water, tea/coffee and pastries in the morning.
Stayed in December 2023
Reviewed: 10 November 2023
Jim
United StatesNo valet parking available. We were able to find parking nearby using a parking app. Hotel could have provided a bit more information on parking, especially for in/out privileges.
Great location along the Embarcadero, especially for taking the ferry home the next morning. Hotel was quiet and they upgraded us to a room with a view of the water and ferry building. Staff was friendly and helpful.
Stayed in November 2023
Reviewed: 13 October 2023
Robert
United StatesOld building - could hear noise from room above.
Location, very clean.
Stayed in October 2023
Reviewed: 22 September 2023
Abdul
NetherlandsRooms are tiny, but we knew that
Price for SF
Stayed in September 2023
Reviewed: 27 August 2023
Sergio
MexicoPrice we paid didn't include breakfast
Bed was comfy, shower excellent water preasure Ando excellent location, close to very good places
Stayed in August 2023
Reviewed: 22 July 2023
Matt
United StatesOnly real problem was that wifi disconnected and had to log in each time I used my connection. Rooms are a bit dated but fine for me.
Amazing location - 1 block from waterfront, close to BART, business district, and many restaurants. Rafael was super friendly and helpful at front desk.
Stayed in July 2023
Reviewed: 14 July 2023
Megan
United StatesExcellent pastries and coffee! Loved being so close to the Embarcadero! Perry's was a great option to have right in the hotel for dining! Staff was very nice and helpful!!
Stayed in July 2023
Reviewed: 6 July 2023
Wang
AustraliaThis hotel is located in a perfect location. Very traveller and business friendly. The water purification system is the best I've seen for my travel around the US. Local restaurants are great as well although they are a bit pricy (but probably as expected in the CBD area). Also very friendly staff members.
Stayed in July 2023
Reviewed: 7 June 2023
David
United StatesOur room wasn't as nice as the room I booked for our friends (although both were fine). Neither room had a view: we stared at a brick wall from both rooms. The elevator is TINY! It was a struggle to get luggage up and down. Also, I hate when the sink is in a different space from the toilet--no washing between the potty and the door (although I guess one could turn-on the shower for handwashing).
I booked two rooms--one for me and my wife, and one for an older (~80yo) couple who were cruising with us. The rooms were very small (particularly mine, as the other room was somewhat larger and nicer) but comfortable, quiet, and attractively appointed. They were approximately the same size as our cruise cabin would be! I was concerned about the hotel choice: given the location and the price, I feared it would be a dump, despite the photos/videos/reviews. The outside of the hotel isn't particularly reassuring either, but the inside is VERY NICE! The staff members were also VERY NICE and helpful. The continental breakfast was also much better than expected. The water dispenser and vending in the lobby were handy, as you otherwise face a quarter-mile or so walk for a store. The hotel is adjacent to a restaurant, which we enjoyed very much, and has views of the Bay Bridge, the Embarcadero, and many other excellent restaurants. Parking across the street was secure and easy, albeit pricey (of course!). I would definitely recommend and return, particularly for people cruising out of Pier 27. It was super convenient and a great place to start our vacation.
Stayed in May 2023
Reviewed: 1 June 2023
Michael
United KingdomThe room was fine, but there was nowhere to unpack our cases.
Very pleased and surprised that we had complimentary breakfast. We did not expect it. Staff very friendly. Great location.
Stayed in May 2023
Reviewed: 3 May 2023
Ken
United StatesNoise in the hallway and on the floors above and below made going to sleep more of a challenge.
location, staff, light breakfast.
Stayed in April 2023
Reviewed: 6 March 2023
Lars
NorwayNice beds. Friendly staff and good location.
Stayed in March 2023
Reviewed: 19 February 2023
Stephanie
United StatesMy room was next to a bright sign for a restaurant beneath the restaurant- even with the curtain closed some light came through all night.
The staff was incredibly helpful and nice. The hotel was clean and very well located.
Stayed in February 2023
Reviewed: 8 February 2023
Sarah
United StatesThe tv was really high.
I enjoyed the coffee the muffins.
Stayed in February 2023
Reviewed: 25 January 2023
Jane
United StatesThe location while great, is really hard to find parking. Either difficult and/or expensive.
Love that it was close to the ferry building, and the room was amazing, especially for the price. Also amazing and helpful staff.
Stayed in December 2022
Reviewed: 22 January 2023
Chelsea
United Statesthe mattress wasn’t so comfortable, but I was exhausted so didn’t care. the entire hotel floor is tilted it felt a little like being in a fun house but didn’t really affect things too much I guess. definitely noticeable though. just a quirk I suppose.
amazing location. Saturday farmers market at the ferry building, bay bridge views, easy public transit from airport. even parking wasn’t so bad nearby on the weekend. staff are very friendly. I liked the aesthetic of the rooms. nice coffee and pastries in the morning.
Stayed in January 2023
Reviewed: 6 January 2023
Brear
United Statesthere aren’t a lot of stores and restaurants nearby. some homeless in the area
location was ideal for me, staff was friendly, water filtration, great coffee, room was cleaned, bed made with fresh linens and stocked with shampoo, etc
Stayed in January 2023
Freiburg im Breisgau, Germany
Berlin, Germany
Positano, Italy
Blumberg, Germany
La Digue, Seychelles
Gonio, Georgia
Puerto Viejo, Costa Rica
Lustica, Montenegro
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content