Location

Stayed in April 2024

Overall a great experience, but a few instances of a lack of attention to detail.

Lovely old hotel which has been tastefully decorated, complementing the original features. Lovely spa (but note 'thermal journey' - no pool). Stayed in the Garden Suite which was great for three of us with two bedrooms, kitchenette, sitting room and conservatory.

Stayed in May 2024

Very warm room. But it was a warm day to be fair.

Nice room upgrade with an amazing shower. Nice food and cozy lounge.

Stayed in May 2024

Everything was perfect.

The food was wonderful. Lovely and quiet.

Stayed in May 2024

Great location and site. Made even better by the great staff who all made us feel welcomed

Stayed in March 2024

Room 4 not much space between toilet and bath. Every time got out of the shower to dry knocked the toilet roll of the holder so little room

Staff service very good

Stayed in March 2024

No beans with the Full English Breakfast. You can’t have a full English without beans

Comfortable. Good Food

Stayed in March 2024

Bar only sold bottled beverages

Lovely old Manor House beautifully decorated lovely staff and food.

Stayed in March 2024

The reception on check-in seemed a little cool to begin with.

Beautiful building, luxurious without being pretentious. The room was nicely decorated, the bed extremely comfortable and we appreciated the two armchairs in the room. Our room was upgraded, which was a nice bonus.

Stayed in March 2024

Hotel is dated, needs updated, staff appearance and attention to detail was mixed. Breakfast was small and poor. Spa was basic and small pool.

Location

Stayed in March 2024

Room got too hot as radiator on through the night, the heating was turned off in the morning? Should be other way round.

The views, the interior, bar staff. Beautiful manor, with original sash windows, very large rooms, fantastic views. Breakfast was good.

Stayed in February 2024

Couldn't get an appointment for the spa during our stay. But I still enjoyed the hotel.

Always a lovely welcome, the rooms are warm and comfortable, staff are very friendly, nothing too much trouble, would love to visit again.

Stayed in December 2023

As the Pool table room was listed as one of the facilities, it does need a little TLC on the table and equipment.

Peaceful location and excellent Spa facilities

Stayed in January 2024

The bacon was slightly overcooked but flavour was good and possibly an extra sausage could have been added when beans and mushrooms were not selected.

Good variety for breakfast with full English and continental. Staff were friendly and helpful. Evening meal was good with excellent chips.

Stayed in January 2024

The steps up into the bathroom were a bit disconcerting

Comfortable accommodation and good meals.

Stayed in November 2023

Things which could improve a good to excellent rating. The hotel could offer a shuttle taxi. We arrived by train. No taxi's in Appleby. The walk was 15 minutes , country lane,no pathway; not safe to walk at dusk. Only stairs to room; difficult with mobility issues. Consider a stairlift? The meals were excellent but for scrambled egg ; couldn't eat as texture was like mousse with more cream than eggs.I will ensure I ask the ingredients beforehand as I did mention to staff; they suggested I should have checked I hope these can be suggestions for improvements, constructive improvements not dislikes.

Spa facilities were good. Great having a limited number of people within time slots. The hotel was comfortable, relaxing and the restaurant dining was excellent. The bedroom was spacious with a comfortable bed and armchairs. Fluffy towels and water in room. Quiet room with a view. Staff offered to help with luggage.

Stayed in November 2023

It was really confusing booking the spa when not booking it all together as an overnight package. It would be so much better and easier if the spa was bookable online to see availability etc.

The spa was absolutely beautiful. Absoulte hidden gem. All the staff at the hotel were so friendly and helpful. We even got a free upgrade on our room, which was fantastic.

Stayed in December 2023

expected bathrobes in the room

Beautiful room Most of the staff were friendly and welcoming ,all would have been perfect

Stayed in November 2023

Some of the facilities were a little tired

The staff were very friendly. The hotel itself was a lovely building. We didn’t see the spa element as were there for a wedding. The food in the restaurant was very good!

Stayed in October 2023

Spa was full so couldn’t book!

Very clean and luxurious

Stayed in November 2023

Only on biscuit in the room for two ?? No towelling robe, but quickly resolved once they knew about it.

Lovely large room and beautiful location. We were very well looked after throughout our stay.

Stayed in October 2023

No draft beer. We were given a key to the front door for after midnight return.The key didnt work. We had to ring up but someone came quickly though .

Friendly staff particularly in reception. Great cooked breakfasts. Lovely old fashioned house. Great view. Ve

Stayed in October 2023

Room in external lodge- bathrooms need updating looking rather tired. Wish hotels wouldn't tightly tuck in duvet!! You just then have to go around and tuck bottom sheet back in!

Very friendly and professional staff. Comfortable and cosy room.. Amazing service and quality of food - impressive.

Stayed in October 2023

Room

Location

Stayed in October 2023