The WiFi was terrible and barely worked

Reasonably priced and the room was nice and clean

Stayed in April 2024

The shower soap isn't working

Receptionist. Not the men only women nice The men's are racist.

Stayed in April 2024

TV was not working, elevators seemed run down.

Location was close to many restaurants and bars, beds were comfy, price was fair. Tea provided in room was good

Stayed in April 2024

The staff

Stayed in February 2024

One girl on reception (dark hair) very unapproachable, with a terrible attitude to people Also would liked to have been informed that there were long term guests paid by the government

Nearly all of the staff were great & very helpful

Stayed in March 2024

Price was a bit high for a basic room.

Location good. Staff great.

Stayed in March 2024

It was very tired. Britannia had done little to it, they’ve even left the signage from its previous brand, Premier Inn. The extractor fan was on permanently. I was told it was to relieve steam. We checked in at about 5.30pm, and didn’t shower until the following morning; what possible steam was posing a risk all night?? The staff’s solution was to place a piece of paper over the fan. In an enclosed bathroom it is usual to have the fan on for a while after the light it turned off to clear stream, it is not usual to leave it on all the time. This was not conducive to sleeping. Also the curtains wouldn’t close properly as so many eyelets were broken. The hotel needs some attention.

It was well located

Stayed in March 2024

No walk in shower

Location

Stayed in March 2024

Room a bit tired. Discoloured grouting in bathroom. Only one very overworked member of kitchen staff who did literally everything at breakfast time. Cooking, serving and clearing. There should have been at least one further person to assist.

Check in was easy. Staff were pleasant. Buffet breakfast. Comfy beds.

Stayed in March 2024

Squeaky chair lol, could have done with another pillow

Friendly staff, clean basic room

Stayed in March 2024

Breakfast isn't great - bit disorganised and too much emphasis on fried food.

Very good location for public transport. Rooms are comfortable and reception staff helpful and pleasant on arrival.

Stayed in February 2024

Floor 12 is a complete construction 🚧 site in the hotel and guest where put to stay on the floor. I had to complain to the receptionist lady, she was very nice and changed us to floor 8 which was better.

Stayed in February 2024

less noise

Stayed in February 2024

The Britannia Inn is in a great location for the Kings Theatre. We were there years ago when it was a Premier Inn.

Stayed in February 2024

it smelt kinda weird and bad

it was fine for what i paid for since i was only there to sleep, staff were nice, location was good

Stayed in February 2024

The fire door outside my room was very loud and I woke up each time it was open and closed. There was lots of dust in the room. The heat didn’t work until I went down to the desk and asked them to turn it on

The staff was super friendly

Stayed in February 2024

The room was cold. It was uncomfortable, the fan was fairly loud as well so it was hard to sleep at times.

How close it was to the city centre and hydro

Stayed in February 2024

Headboard was full of dirt, so I pulled the bed away from it as bed was on wheels which moved away when you went to sit on it. Shelves dusty. No tv remote but managed to find a button behind the tv to switch it on no big deal but difficult to turn tv channel or volume. Couldn’t put the heating on tried everything but couldn’t get room warmer. Went to bed with hoody on but bed was comfortable and warm enough once in bed. Room quite small for a double.

Room was basic but bed was comfortable. Lots of mirrors which is good for getting ready for a night out. Hot water and clean bedding and towels. Iron, hairdryer and tea and coffee in room. Quiet just the odd door slamming in the corridor which usually happens in hotels. Taxis are good.

Stayed in February 2024

Little outdated

Central and close to parking

Stayed in January 2024

poor communication. there is no way to call front desk from room

Stayed in February 2024

The room was freezing. Only after I went back down to the reception did the receptionist get her I pad out and switched the heater on. Surely in a stormy wet day in the middle of January the least we can expect is a warm room.

The breakfast was ok, not all the food was hot.

Stayed in February 2024

Pretty basic rooms in terms of facilities Heating wasn't working in my room so was cold during my first night For the money, could have been better

Rooms are large enough Good staff

Stayed in November 2023

It is an old premier Inn... it is definitely not of this standard. The toilet paper is in a dispenser with 1 sheet at a time. Air conditioning didn't work and the heater was on - but the windows did open so it didn't get too warm

You get what you pay for.

Stayed in February 2024

The 10am check out was tough, could possibly be moved to 10.30 to allow customers time to comfortably pack up or freshen up before they leave.

The staff were very polite and really helpful, nothing was too much trouble for them, room was clean and basic, very good value for money.

Stayed in January 2024