City Centre, Station Rise, York, YO1 6HT, United Kingdom
#20 of 104 hotels in York
Guests' ChoiceBased on 8618 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.7
Facilities
9.3
Staff
9.5
Value for money
8.4
Free WiFi
8.8
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End of dialog contentReviewed: 25 April 2024
Gemma
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 25 April 2024
Michele
CanadaNothing
Spacious and beautifully decorated. The staff were outstanding. The location was superb.
Stayed in April 2024
Reviewed: 24 April 2024
George
United KingdomPillows - too hard.
Room size, location, free amenities, staff, special request fulfilled.
Stayed in April 2024
Reviewed: 24 April 2024
Suzanne
United StatesI liked it all
Friendly staff, very helpful knowledgeable doorman, comfortable bed, large modern bathroom, central location
Stayed in April 2024
Reviewed: 24 April 2024
Maureen
United KingdomThe mirror & desk in room 348 need replacing. I did mention this to the reception team. Especially as the hotel is rated at 5 star.
The hotel was situated perfectly. The train station was less than a 5 minute walk & although we didn't arrive by train, we could use their car park & the cost was £23.50 for 24 hours, which is much cheaper than the NCP in Tanners row. The hotel,staff,food & facilities were lovely & the choice of breakfast options were excellent. I would recommend the full English. The pool was lovely but I would suggest you book a time to visit because its not too big & you will be struggling to use the steam room,sauna & jacuzzi. The lounge bar was very cosy & relaxing with a fabulous selection of drinks to choose from.
Stayed in April 2024
Reviewed: 24 April 2024
Dawn
United KingdomNA
Breakfast was beautiful, staff was first class thank you for a lively stay we will be returning
Stayed in April 2024
Reviewed: 24 April 2024
Jiabo
United KingdomThe parking is expensive , wherever you park at the hotel space or near NCP.
The quality of the bed is the best one in all hotels I have stayed in a last year
Stayed in April 2024
Reviewed: 23 April 2024
Andrew
United KingdomA minor negative was the Jacuzzi was on a timer but has long pauses.
The hotel is centrally located and is an impressive building with great character which has been converted into a luxury hotel and spa. Our room had plenty of space, a wide bed, ample wardrobe space, separate toilet and goood sized bathroom. The bed was very comfortable. Breakfast choice was excellent and the service was really good,
Stayed in April 2024
Reviewed: 23 April 2024
Jill
United KingdomThe hotel is excellent. Brilliant location. Staff cant do enough for you and make you feel so welcome.
Stayed in March 2024
Reviewed: 23 April 2024
Sheila
United KingdomNothing
The atmosphere and friendly helpful staff
Stayed in April 2024
Reviewed: 22 April 2024
Jude
United KingdomLovely room and bathroom
Stayed in March 2024
Reviewed: 22 April 2024
Kevin
United KingdomCar parking charge , paying extra for breakfast , noise from my room
Great place really nice size room
Stayed in April 2024
Reviewed: 22 April 2024
Angela
United KingdomNothing everything was amazing
Another fantastic stay at The Grand, exceptional service in a beautiful building very luxurious. Staff are so friendly and cannot do enough for you. Breakfast was fantastic we had this in our room on both mornings and it was piping hot. Our favourite cocktail had been taken off the menu in the bar but when we enquired the lady made it for us which was amazing as we look forward to having this when we visit. Parking can be a little tricky as the car park gets full quite quickly so we opted for valet parking through the hotel this time and it was much better than trying to find a parking space. Had an amazing stay as always we will see you in September for hubbys birthday !
Stayed in April 2024
Reviewed: 22 April 2024
Michael
United KingdomBathroom was a little cold,bar prices steep.
Good location, professional staff,decent sized room.
Stayed in March 2024
Reviewed: 22 April 2024
Simon
Isle of ManStaff in the bar could be more attentive - only got service after I went to the bar to ask for it.
General ambience was nice.
Stayed in April 2024
Reviewed: 22 April 2024
Louise
United KingdomGreat location, fabulous hotel. Can’t wait to book up for another visit. The cooked breakfast was delicious and the staff were so helpful and friendly.
Stayed in March 2024
Reviewed: 22 April 2024
Megan
United KingdomGorgeous room with so much space. Friendly and helpful staff.
Stayed in April 2024
Reviewed: 22 April 2024
Sofia
United Kingdomwe love it all
amazing staff throughout
Stayed in April 2024
Reviewed: 21 April 2024
James
United KingdomThe spa appeared dated but still had all the facilities I'd have expected. A picture in the bathroom had mould on it which is understandable given its placement but it was unsightly.
Breakfast was incredible. Staff members were attentive without being overbearing. Executive suite room was very spacious and chic.
Stayed in April 2024
Reviewed: 21 April 2024
Andrea
United KingdomAbsolutely nothing
Everything, our stay at The Grand Hotel was exceptional from start to finish. Highly recommend
Stayed in April 2024
Reviewed: 21 April 2024
Dave
United KingdomNothing to dislike.
It was almost like travelling back to the 1920's. The room was part of a newly built extension, but still very well decorated and a good size. The restaurant is well worth dining at and the breakfast buffet had everything 10/10
Stayed in April 2024
Reviewed: 21 April 2024
Victoria
United KingdomLocation was amazing within walking distance of everything, NCP car park was well located and at a reduced rate was good value.
Stayed in April 2024
Reviewed: 20 April 2024
Ali
AustraliaOnly a small thing but the key didn’t work and it was a trek to go and get is approved.
Beautiful building and furnishings
Stayed in April 2024
Reviewed: 20 April 2024
Kyran
United KingdomStaff went above and beyond for my daughter who was there for her 4th birthday. They put out chocolates, a little robe, slippers and everything. We were so impressed and my daughter loved it so much
Stayed in April 2024
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