65-67 New Dover Rd, Canterbury, CT1 3DX, United Kingdom
#15 of 27 hotels in Canterbury
Guests' ChoiceBased on 2195 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
9.0
Facilities
8.3
Staff
9.1
Value for money
8.5
Free WiFi
8.4
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End of dialog contentReviewed: 14 May 2024
Susan
United KingdomThe dining room/breakfast Gardens
Stayed in May 2024
Reviewed: 13 May 2024
Iain
United KingdomThought breakfast was included only to be told at check out it wasn't, so that took a bit of the gloss off our stay. When we checked in, it would have been handy if that had been established at that point of our stay
The room was excellent
Stayed in April 2024
Reviewed: 12 May 2024
Alison
United KingdomMaybe a glass in the bedroom, sachet’s of butter at the table,
Nice room, great breakfast, good parking, good location for my particular agenda
Stayed in May 2024
Reviewed: 9 May 2024
Lothar
GermanyHotel needs a refreshment.
Quiet. Good breakfast. Free parking. 15 minutes walk to the city..
Stayed in May 2024
Reviewed: 7 May 2024
Andrew
Denmarkselection of fresh fruit at breakfast could have been a bit better
pleasant, elegant style of the building, very nice bathroom and very comfortable bed, one of our rooms was looking out into the garden, which was lovely, breakfast room was beautiful
Stayed in February 2024
Reviewed: 7 May 2024
Jo
United KingdomNothing
The hotel and Cottage are both very pleasant. The grounds are nice too. My young children had space to run around.
Stayed in May 2024
Reviewed: 1 May 2024
Dave
United KingdomFirst entrance, late afternoon: No one answered the door or bell, only when I used my phone to call the hotel, then I was able to enter. This late shift reception staff, gentleman was a little hostile with little humility nuance. A little early morning noise, but this maybe where the position of the building where I was sleeping was in.
Morning reception staff gentleman, impeccable. Breakfast wonderful. Location wonderful. Back view wonderful. Very comfortable and clean bed and room.
Stayed in April 2024
Reviewed: 30 April 2024
Alice
FranceVery nice staff and very large choices at breakfast
Stayed in April 2024
Reviewed: 28 April 2024
Scott
United Kingdomwe stayed in the apartment which very spacious and comfortable
Stayed in April 2024
Reviewed: 28 April 2024
Treena
FranceLocation great lovely breakfast and the beds were lovely
Stayed in April 2024
Reviewed: 27 April 2024
Smith
United KingdomSmall niggles but not enough to make a complaint. Crumbs on top of toaster - which I easily cleaned off. No iron or dishwasher tablets. (Welcome book did state these were included.- staff gave me an iron when we asked for one - I went and bought washing up liquid which I left for the next guest).. Bed bases had muddy marks - again easily wiped off.
Friendly staff. Great privacy. Quiet area. Bar had great opening hours and prices ok. Near to city centre. Lovely grounds to sit and relax. Cottage a good size.
Stayed in April 2024
Reviewed: 26 April 2024
Mike
United KingdomWell located and comfortable. Able to store cycles overnight inside the hotel
Stayed in April 2024
Reviewed: 25 April 2024
Jan-job
NetherlandsThe rooms and facilities are quite dated
Location is pretty good, 20 minutes walk to the center. Hotel has also a nice garden which we could not enjoy due to the cold weather. Full English breakfast was lovely
Stayed in April 2024
Reviewed: 25 April 2024
Alistair
United KingdomRoom rather cramped with tight space between the end of bed and wall.
Room very clean, comfortable bed, breakfast excellent. Staff very friendly and helpful. Bathroom clean and a good shower.
Stayed in April 2024
Reviewed: 25 April 2024
Maxwell
United KingdomHooks in room for coats on back of door or inner hallway of room would be useful
Friendly and welcoming, excellent value and only a 5/10min walk into the city!
Stayed in April 2024
Reviewed: 21 April 2024
Richard
United KingdomWe arrived at night and due to there being individual apartments with similar frontage as the hotel it was a little confusing at first to identify the hotel entrance due to the entrance signage not being illuminated.
Clean, comfortable and quiet. Staff were welcoming and helpful.
Stayed in April 2024
Reviewed: 20 April 2024
Susanne
United KingdomLocation and onsite parking
Stayed in March 2024
Reviewed: 18 April 2024
Isaac
United KingdomInternet very slow and TV useless as most channels didn’t work and couldn’t find an iron.
Cottage upgraded. Nice place except wifi was down a lot of the time and TV was useless with no or little connection. Heating took long to warm up but once sorted was very warm. Kitchen was self catering, which is understandable but didn’t realise that meant no salt or pepper or oil was there either. Otherwise loads of parking for free and not far from town. Dont need to worry about parking in some dubious car park.
Stayed in April 2024
Reviewed: 18 April 2024
Jane
United KingdomBreakfast
Stayed in April 2024
Reviewed: 17 April 2024
Jo
United KingdomI had a few mobility problems but the hotel weren’t at fault: i could have mentioned something at booking stage.
I particularly like this property: the staff are always helpful and the building has a lot of character which the owners have maintained whilst keeping it functional
Stayed in March 2024
Reviewed: 16 April 2024
Peter
United KingdomMy only fault was that the showers in both bathrooms needed maintenance. They were both hot enough, with a good flow of water, but both needed the hoses to be replaced as both leaked causing water to gush down the hose. This was only a minor concern and I reported it to reception upon leaving.
The cottage was comfortable, spacious and well equipped. It was relaxing, and the freedom to come and go without having to go through reception was great. It was also excellent that there was private and dedicated parking right outside the cottage as I am disabled.
Stayed in April 2024
Reviewed: 15 April 2024
Lisa
United KingdomHotel is a bit shabby round the edges but the price and service was great so I’m not complaining.
Best breakfast, great selection and variety plus they did me some gluten free toast so couldn’t have asked for a better breakfast. Huge room for our family of four, comfy beds and everything was clean.
Stayed in April 2024
Reviewed: 15 April 2024
Manish
United KingdomFurniture was quite old, chair covers were ripped or torn due to age, sofa was having stains and dog hairs on it.
Location is good. Near to city center. Size of the apartment was good and suitable for family. They have good decoration.
Stayed in April 2024
Reviewed: 14 April 2024
M
United KingdomNothing
clean Very clean Staff was lovely
Stayed in April 2024
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