The other guests. Lack of ambience and atmosphere. The building is such a beautiful gothic structure but internally it lacked character and atmosphere.

History. Location. Architecture. Staff. Damon the concierge was particularly enthusiastic, helpful and knowledgeable.

Stayed in August 2021

Our toilet got blocked, spent hours trying to unblock and clear it, eventually reported it but as was late maintenance had to come next day to deal with it, the sewage even started to come up into the bath, was a very unpleasant experience and the the day after the water from the shower started to leak into the downstairs - we were very quickly reallocated rooms that were adjoining doubles rather than the family rooms and have to say it was so much better and the management and staff definitely made it up to us - such a wonderful team really made us feel so very special.

All staff were exceptionally professional and so very helpful even when we faced difficulties it was dealt with swiftly and with such courtesy - thank you so much to the entire team!

Stayed in August 2021

shower badly dripped all night long (this was clearly known about before we arrived as a flannel had been placed in the bath under the drip, as it was so loud. hairs in sink and bath. also loads of small fruit type flies in room (we didn't open window, so don't know where they came from) Biggest moan was the reaction I received from bar staff when I asked if I could get a tea at approx 10pm at night...... was met with not the best response and barman reacted as if i'd asked for something outrageous. I did get the tea, but was made to feel as though he had done me a favour. Nice, but not worth the money, as we also stayed at Welcombe, Billesley and Crowne Plaza (we did 'best spa hotels' in Stratford) and thought both Billesley and Welcombe were better value for money

reception staff nice, as were dining room waiters. Spa lovely. breakfast lovely

Stayed in August 2021

nothing

all

Stayed in August 2021

Being greeted by a woman at bfast breast feeding her child and not discretly either she made no effort to cover herself and thought to do that at any meal was not acceptable, lucky i was put in a different room which also was serving bfast that is not acceptable at all but no one said anything, i would have done had i been put in the room she was in, covering up when doing this is ok, but she did not,

Very nice room, very clean bfast was average, food was warm not hot, staff were very polite and helpfull, lovely building x

Stayed in August 2021

Nothing

The friendliness of the staff.

Stayed in May 2021

Soup was quite cool and my main course a little on the sparse side but great presentation and service from staff.

Staff were lovely, the place was incredible. Cannot wait to return.

Stayed in July 2021

Breakfast was very good but had to eat on a low coffee table for us all which wasn’t good

Stayed in July 2021

Early checkout

Breakfast was amazing . Good variety of choice.

Stayed in July 2021

The bedroom perhaps could do with a bit of updating but it was very comfortable and clean with great amenities (tea coffee milk biscuits bottled water etc). Possibly a bit short staffed for our late arrival And evening meal but that is probably a common problem at the moment due to Covid related issues and the food and service was good

We loved the grounds! Such pretty countryside perfect for dog walking and deer roaming. Lovely room for breakfast onto the garden. Great swimming pool. Delicious breakfast. Really friendly staff.

Stayed in July 2021

Short staffed made breakfast slow and disorganised

Staff excellent hotel too . Just lack of staff at breakfast made this service poor and we weren’t offered any toast but overall a lovely experience

Stayed in July 2021

Due to the nationwide shortage hospitality staff ..... occasional slow service - but staff working very hard to make up for this. and would not put us off going again!!

Friendly staff. Good selection of delicious food. Beautiful well-kept grounds. Very dog friendly. One of the rare occasions when the rooms and hotel plus grounds turn out to be even nicer than the photos!

Stayed in July 2021

Nothing

Beautiful surroundings so quite and very relaxing

Stayed in July 2021

Food selection for non meat eaters was limited and expensive

The location, hotel itself and staff were excellent

Stayed in June 2021

Tennis courts need resurfacing. Restaurant food in the evening a bit hit and miss although breakfast was excellent.

Great, friendly staff and excellent family room.

Stayed in June 2021

The stay wasn’t as good as usual. Breakfast on the second morning opened with the two of us being asked for our room “numbers”. As two gay men we have stayed at this property at least six times and this felt clumsy, awkward and a bit old-fashioned for 2024. A couple of mistakes at breakfast - both brought tea instead of one tea and coffee and then second pot of coffee request was forgotten. Not big things in the overall scheme of things but for over £200 per night, attention to detail and knowing your repeat customers is important if you’re going to position yourself in that segment of the market.

Beautiful location and heritage building. Swimming pool, comfortable lounge and supper.

Stayed in April 2024

Our room was in annex (due to dog) and the furnishings were a little tired. The service was pretty poor at the restaurant. Staff need more training as every table was showing frustration (for example that main courses arrived before wine did!

A beautiful hotel, set in lovely countryside. Dog friendly with good facilities for dogs. Very high quality food - congratulations to the chef.

Stayed in April 2024

The food was lacklustre, definitely poor value for the type of venue. Especially considering the high quality offerings of nearby pubs and restaurants. Also, it was a shame that they use fake plants/flowers inside considering how beautiful the grounds are. In some ways, it just didn’t feel like a well oiled machine. The staff were friendly, but at times slow or forgetful. They advertise as a dog-friendly hotel, but don’t have dog cleaning facilities. The maps of the walks are outdated.

The exterior of the hotel is gorgeous as are the grounds. The interior is also quite nice. Some things are tired, but others are really impressive (like the moulding in the dining room). Most of the staff was attentive and friendly.

Stayed in April 2024

The room above the staff entrance a bit noisy late at night and early morning

Nice location lovely hotel friendly staff

Stayed in December 2023

Breakfast was served in a library on our knees as the Wedding Party had taken over the dinning rooms Room Flooded from ceiling overnight - our Family had to move rooms on a 2 night stay to accommodate the wedding party. No outside space for guest as wedding group took over |||||

Stayed in July 2023

food, dining room service.

breakfast was cooked by a amateur chef… it was very poor … The poached egg was hard and split.

Stayed in July 2023

The restaurant food on Sunday and Monday breakfast was appalling and let the whole stay down. We had to go out for dinner on the second night as the food was so bad. No buffet at breakfast on the Monday (as too much effort). The breakfast on Tuesday was much improved and the staff far better and actually caring.

Room and facilities

Stayed in January 2023

Room was (classic category) but amongst the furniture contained some shabby (one or two slightly battered) pieces. Carpeting was also a little shabby. Plain decor (exception being a well dressed, huge and comfortable bed). Overall not to be expected when paying at time of writing £175 a night.

Friendly staff. Nice breakfast but not above average. Spa quiet and relaxing. Large comfortable bed. Beautiful grounds and dining room.

Stayed in January 2023

missing robes and slippers in the room, had to ask twice! staff are pleasant, however managed to got breakfast order wrong on both occasions. Room key also stopped working after day one, had to wait for over 15 mins to get a new one after wedding party check in (lack of customer service for residents) overall corniness needs addressing carpets were dirty and cobwebs around light fittings.

lovely setting, well maintained grounds. spacious room on ground floor.

Stayed in September 2022

The food was awful - we had dinner and breakfast - and they were inedible. What's worse is that dinner was £130 (£90 food + £40 wine). The wine was great, but the food was rubbery, bland and over sugared. It takes a special amount of skill to make the food so badly. We just couldnt eat it, and it ruined our stay. I thought breakfast would be hard to ruin, but i was wrong. The bacon and sausage looked like they'd been microwaved. No colour or flavour - again inedible. We paid £270 to stay the night, and this was not the level that you'd expect for the price paid. We also called up reception to ask for an extra blanket, which never came.

The setting is stunning and the architecture is beautiful. Staff were overall friendly. The room was a decent size and the bed was very comfortable. Didn't get a chance to go to the pool area, but it looked ok.

Stayed in July 2022