Clasper Way, Swalwel, Newcastle Upon Tyne, Newcastle upon Tyne, NE16 3BE, United Kingdom
#18 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 3920 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
8.7
Facilities
8.5
Staff
9.1
Value for money
8.7
Free WiFi
8.6
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End of dialog contentReviewed: 9 May 2024
Claire
United KingdomBreakfast was lovely
Stayed in May 2024
Reviewed: 9 May 2024
Fiona
United KingdomShower was mouldy, beds/pillows were uncomfortable
Service, space, breakfast choices
Stayed in April 2024
Reviewed: 8 May 2024
Elizabeth
United KingdomDidn't have any complaints
Thoroughly enjoyed stop over on way to Scarborough. Breakfast was first class. Also went to Skiff Inn for our tea
Stayed in May 2024
Reviewed: 8 May 2024
Anne
AustraliaNothing
Car parking, good breakfast included, clean.
Stayed in April 2024
Reviewed: 7 May 2024
Heather
United KingdomNo plug sockets next to the bed for the phones to charge. Limited plugs in general in the room. Breakfast was a bit hit and miss, nice bread and bacon and sausages, but the eggs were powdered and the hash browns barely cooked.
Great location, easy to get to. Lots of parking and the staff were very lovely, friendly and helpful. Good and clean in the room, even if it was a bit tired. Breakfast was plentiful and you could help yourself as much as you wanted.
Stayed in May 2024
Reviewed: 7 May 2024
Ayomikun
United KingdomThe door cards didn't work intially and requires me to go back and forth severally untill I had to ask the person at the reception who didn't look friendly to come and have a look at the door themselves.They eventually used one of the admin cards to open the door and promised to get us another card but didn't until I went to ask after about 2 hours
Food was good
Stayed in May 2024
Reviewed: 6 May 2024
Hemanth
IrelandI stayed at 205 the washroom door is not locking properly and the room is too warm.
Hotel staff were nice and welcoming. The breakfast was very good
Stayed in May 2024
Reviewed: 6 May 2024
Thanuja
Sri Lankathe breakfast
room and bed all ok
Stayed in April 2024
Reviewed: 3 May 2024
Claudia
Germanyno cleaning of room - obviously forgotten Bonus/ extra for that: none after fire alarm during nicht hours no information at all from hotel staff
price
Stayed in April 2024
Reviewed: 30 April 2024
Kristina
United KingdomNothing!
Location was perfect for my trip. Close to everything I needed. Love how close it is to the metro centre. I also love how the staff are so amazing! On the 2nd night, the fire alarm was triggered by another guest and the night staff were on the ball and made sure we were all looked after and safe. They apologised for the inconvenience multiple times despite not being their fault. Thr breakfast was so great, bacon was a little overdone for me but the rest was perfect. Will definitely use this hotel again
Stayed in April 2024
Reviewed: 30 April 2024
Paige
United KingdomWish there was more breakfast options that are dairy free.
Great night staff, we had the fire alarm go off and they worked quickly to find out what was happening. So we could go back to bed safely.
Stayed in April 2024
Reviewed: 29 April 2024
Chris
United KingdomThe breakfast wasn't great bland scrambled eggs and cheap coffee
Spacious room comfy bed
Stayed in April 2024
Reviewed: 26 April 2024
Susan
United KingdomEvening meals are ok if you like melted cheese, not for us!!
Friendly helpful staff. Clean property good location.
Stayed in April 2024
Reviewed: 25 April 2024
Adrian
United KingdomRoom Lacking a comfy chair to sit in. Breakfast ok. Juice watered down too much.
Clean good size room. Nice bathroom layout.
Stayed in April 2024
Reviewed: 24 April 2024
Elinor
United KingdomThe bed wasn’t comfortable for us but that is the only fault we could have with our stay
The cleanliness and friendly staff. First impression was very impressive on arrival
Stayed in April 2024
Reviewed: 24 April 2024
Carol
United KingdomOne of the double glazing units had blown.
The staff were friendly and welcoming and the place was clean.
Stayed in April 2024
Reviewed: 20 April 2024
Joanne
United KingdomAccess to A1. Very friendly and helpful staff.
Stayed in April 2024
Reviewed: 20 April 2024
Briony
United KingdomThe scrambled egg at breakfast was a weird consistency .
The location as it was easy to get to from the A1. The bed was very comfy.
Stayed in April 2024
Reviewed: 19 April 2024
Victoria
United KingdomNoisy in the morning with the laundry lorry straight after the bin lorry directly under our bedroom window. We were at the back of the hotel.
Very clean and comfortable, excellent breakfast and lots of parking
Stayed in April 2024
Reviewed: 19 April 2024
Shaun
IrelandNo bath ....but shower was very good 👍 and breakfast was excellent 👌
Great location ...as I had family living in denton and a match on Friday night ....and Newcastle on the sat 👌 😎
Stayed in April 2024
Reviewed: 17 April 2024
Anawach
Thailandvery comfortable
Stayed in April 2024
Reviewed: 17 April 2024
Jb
United KingdomBasic breakfast, bed too soft.
Location, facilities, friendly
Stayed in April 2024
Reviewed: 15 April 2024
Agnieszka
PolandAll was as expected.
Spacious parking, good breakfast (standard for the Holiday Inn Express), good location (many choices of restaurants within walking distance plus a shopping centre). Rooms were standard for this chain. Good value for the money.
Stayed in April 2024
Reviewed: 15 April 2024
Topliss
United Kingdomstaff helpful and obliging
Stayed in April 2024
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