Hesleden, Hartlepool, TS27 4PA, United Kingdom
#5 of 8 hotels in Hartlepool
Guests' ChoiceBased on 655 hotel reviews
8.0Cleanliness
8.5
Comfort
8.4
Location
8.6
Facilities
7.9
Staff
9.2
Value for money
8.2
Free WiFi
8.5
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End of dialog contentReviewed: 11 June 2024
Clipper136
United KingdomOptions and service.
Stayed in June 2024
Reviewed: 10 June 2024
John
IrelandI do not like stairs (knees!) and I'm fairly big and tall. Getting to my room was a bit of a trek - up and down stairs with bags.
Room was lovely - comfortable bed and chairs. Plenty of room. The location was amazing - very peaceful and the grounds looked fantastic. Menu choice was good and breakfast was great.
Stayed in June 2024
Reviewed: 30 May 2024
Andrea
United KingdomDecor is a bit tired
Beautiful building, the food was great, but the best thing about the hotel was the staff who were incredibly helpful and friendly - fantastic service
Stayed in May 2024
Reviewed: 28 May 2024
Robert
United KingdomBreakfast and evening meals very good.
Stayed in May 2024
Reviewed: 26 May 2024
Darren
United KingdomGood location friendly service.
Stayed in March 2024
Reviewed: 16 May 2024
Jacqueline
United KingdomBit tatty in places but this is reflected in the price so can't complain. The orange juice at breakfast was ghastly but again otherwise all good!
Lovely old manor building, lots of character and very pleasant staff. Room was large and different, in a good way.
Stayed in May 2024
Reviewed: 15 May 2024
Elizabeth
United KingdomThe bedroom door needs updating
Loved the oak paneling in the entrance hall
Stayed in May 2024
Reviewed: 10 May 2024
Jackie
United KingdomThe grounds need a little work
The rooms are very individual and beautifully decorated. Staff are very friendly and helpful.
Stayed in April 2024
Reviewed: 3 May 2024
Pius
United KingdomToo many stair and no lift. Dated decor.
Nice location. Quiet location. Breakfast was excellent.
Stayed in May 2024
Reviewed: 1 May 2024
Loraine
United KingdomThe bedroom, although very clean, looked tired & in need of upgrade.
Very friendly staff, good bar food & cosy bar area.
Stayed in April 2024
Reviewed: 1 May 2024
Joanne
AustraliaShower was a trickle, however that's my only negative. This is still a wonderful place you stay. It's a 600 year old building and everything else was great.
Beautiful building, staff were amazing. Restaurant food was delicious.
Stayed in April 2024
Reviewed: 19 April 2024
Janet
United KingdomThe TV remote was a little dated which made it a bit awkward to use. But that is a very minor thing.
Very friendly personal service, comfortable, clean hotel, really excellent food. Overall excellent service and experience. Would stay again.
Stayed in April 2024
Reviewed: 22 March 2024
Becky
United KingdomIt would be good to warn people on the booking that there is another hotel in the area with a very similar name! We got confused finding the right one!
Lovely warm welcome from the staff- they were great and would make me come back again. Fantastic gluten free breakfast.
Stayed in February 2024
Reviewed: 16 March 2024
Neil
United KingdomBedroom was a long way to walk with many stairs. Wifi not very strong
The bedroom was large and light . The breakfast was very nice
Stayed in March 2024
Reviewed: 12 March 2024
Carol
United KingdomWe arrived having had a four hour delay on our train journey and at 7.40 when the restaurant closed for last food orders at 8pm. We dropped our bags in the room and went straight down so that we could eat before it closed. The restaurant staff consisted of two very young males, with one having to be watched by the other even if it was just to pick up glasses from an empty table. The menu was printed on landscape A4 and the print was tiny - there were far too many options and much to much to read. Having messed up out drinks order and brought a cocktail with half the ingredients (there were only 2 cocktails available) we were still fully charged for this. When the food arrived the plates were so hot I thought the skin on my face would burn off. When we finished we were given no bill - asked to pay at reception who tried to get us to pay a second time for our room despite us having paid in advance.
The breakfast staff were just brilliant, both days. The breakfast options were great and Matthew made the best scrambled eggs I have ever tasted each morning.
Stayed in March 2024
Reviewed: 8 March 2024
Chris
United KingdomNothing
Staff very welcoming. Food was Good.
Stayed in March 2024
Reviewed: 3 March 2024
Sarah
United KingdomRestaurant closes at 8pm, no food or snacks available after this. Rooms are dated .
I was given a different room to what I’d booked but it was easily rectified without any issues. Lovely amount of tea & coffee in room adding a nice touch with biscuits. Property was extremely clean with hand sanitizer all around the property. Breakfast was good. Ordering from the table, nothing was too much trouble. Friendly staff.
Stayed in March 2024
Reviewed: 17 February 2024
Don
United KingdomThe room we had was a bit too warm and the radiator wouldn’t turn off.
The evening meal and breakfast were exceptional. The staff were extremely friendly and helpful.
Stayed in February 2024
Reviewed: 16 February 2024
Letisha
United KingdomThe food was very good. I have food intolerances and they were catered for very well. Lovely big room for the money. Had a great stay. I would use again.
Stayed in February 2024
Reviewed: 15 February 2024
Karen
United KingdomThe bed was a little soft but that is probably just me
The breakfast was freshly cooked, tasty, hot and plentiful. All staff were happy and friendly especially the lady at breakfast on both mornings and on checking out. I think her name was Sharon. Room was big and a bonus that we could take our dog.
Stayed in February 2024
Reviewed: 9 February 2024
Neil
United KingdomLovely room , friendly staff, good breakfast
Stayed in December 2023
Reviewed: 5 February 2024
Tara
United KingdomLoved our stay
Service was fabulous and food excellent
Stayed in February 2024
Reviewed: 29 December 2023
Hedges
United KingdomNo disabled facilities
Food was great..really friendly staff
Stayed in November 2023
Reviewed: 18 December 2023
Raymond
United KingdomThere isn't anything to complain about here
The staff are so friendly and very welcoming, the food was great 👍 comfortable beds
Stayed in December 2023
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