Great location

Stayed in December 2023

I appreciate there is an upgrade going on as room was a bit tired and faded . Having a balcony overlooking the Xmas market made up for it

Fantastic location with view over the Xmas market

Stayed in December 2023

Just the rooms were, let’s say, worn.

The staff were amazing. The restaurant and breakfast were five star. The room lets the place down but I believe they are fixing them up soon x

Stayed in November 2023

size of bathroom

it was all good fpr a one night stay

Stayed in November 2023

The room sink wouldn't drain, toilet took a long time to flush, we couldn't get booked in to the restaurant for a tea time meal. Room decor wasn't worth the price paid for the room

Being right where the market was

Stayed in December 2023

The rooms were a bit old and in need of a revamp

Very central. Lovely staff

Stayed in November 2023

There was no fridge in the rooms and heating wasn’t the best but no major complaints.

They recently refurbished the property so it was great! Graig the porter was so helpful during our stay and check out.

Stayed in November 2023

The toilet/ bathroom area was somewhat dated and could do with an upgrade In addition I have joint pains and the hard mattress didn’t help that and it meant that I didn’t sleep very well

Then,location and view of the castle were very good

Stayed in November 2023

the pillows were not a bit comfortable found it gard to sleep with them. everything else was fine

ideal location, very central.

Stayed in November 2023

Location is great , very close to Waverley station Great views of the castle from the bar area Excellent breakfast Friendly staff , very welcoming. In the middle of a re-furb Would highly recommend

Stayed in November 2023

Building refurbishment noise …. Which we had been told before booking

We had a room awaiting refurbishment, so was a bit drab Clean and staff were lovely

Stayed in November 2023

My room was very dated. Shower over bath with plastic curtain yuk.

Location. Perfect for me. Loved the 7th floor view over city.

Stayed in November 2023

The bathrooms need updating but I believe that is happening soonish

Staff were great. Good breakfast. Good atmosphere.

Stayed in November 2023

I don't know, extra teas

Hard to get used to the wheel..

Stayed in November 2023

Not worth £288 for 1 night stay, payed for ‘privilege’ room however the bathroom was not up to standard, there was also lack of plugs around the room. Just felt like it shouldn’t have been classed as privilege as the photos on the website looked so much different with done up bathrooms which ours wasn’t

Excellent location for Edinburgh Christmas markets , amazing hotel views and breakfast was lovely , staff very friendly

Stayed in November 2023

Heavy door to room that stuck due to new paint

Good central location

Stayed in November 2023

Had to change room. Second room had been renovated but work needs done, crack on tiles in bathroom, paint touchups, needs better pillows, alot of dust in radiator. Beds very firm. Key card for lift was temperamental key card for the lift and room stopped working the morning of checkout member of cleaning staff had to let us in the room after breakfast.

The location right in the centre, shower very good and very good room size with tea/ coffee facilities.

Stayed in November 2023

We were a bit disappointed with the room. It was very tired and we requested to change. The new room had been refurbished and was much better, however, it was very noisy with reconstruction going on in other rooms . Not as good as previous years.

Location was very good. The bar and restaurant were excellent.

Stayed in November 2023

Bathroom shower showing its age but worked fine- can’t wait for our next visit to see the refurbished version

The room was clean the beds comfortable and when you walk into the hotel, the lovely scent was amazing! Made us feel welcome - the hotel loung e/bar was lovely too- what a view!

Stayed in November 2023

Everything ok

Simple rooms, but over all good hotel with good breakfast and great location in front if the tramstop and the Scott Monument. We recommend this hotel if you do not await a perfect modern room.

Stayed in November 2023

In the evening we went into the bar for a few drinks, my granddaughter will only eat certain foods due to her autism and she had brought her crisps with her. Initially nothing was said about this as she sat with them beside her, it was only when she had finished eating and put container on the table that the waiter stated that foods could not be consumed in the bar. He didn’t wait for an explanation.

We were changed from classic family to privilege when I explained my granddaughter loved looking at the lights at the market

Stayed in November 2023

The room I was in (652) was very dated and had cracks in the wallpaper on the ceiling, where the seams were coming apart, looking quite scruffy. I felt like I was back in the 70's with regards to the room decor. However, albeit unsightly, the room was clean and the bed relatively comfortable. I believe some of the rooms have recently been refurbished, but mine evidently wasn't.

The hotel is in a prime location on Princess Street, as central as it get in Edinburgh. It was also just around the corner from the office I was visiting, The staff were friendly and welcoming. The dining/lounge area was nice, with good views towards the castle and the hustle and bustle of the street below. Breakfast choices were good and well cooked and well presented. I felt the price was reasonable.

Stayed in November 2023

The shower curtain smelled and there was only one towel in the room when we arrived. There was a lot of continuous banging from 8am to 10am.

The location

Stayed in November 2023

Staff did not seem welcoming at all on check in and the room was quite old fashioned. Lady when checking out was much more pleasant

We were put in a priviledge room which was lovely and the view was amazing. The hotel was also very central and the bed was huge and very comfortable

Stayed in November 2023

Pipes banging when toilet flushed. One dish at dinner that was inedible.

Comfortable bed and room.

Stayed in November 2023