Make up room was made upon request. There was one time that clean up service was missed after I made request through front desk.

Hotel room is sizable and comfort with self-service laundry and drying which is necessary for long staying. Within walking distance, there is a supermarket, a convenient store and cafe. Various bus routes to high street, nearby town centre and airport within 5 mins walk from hotel.

Stayed in September 2023

Comfortable stay within Brunel University campus. Cot was provided for baby as well.

Stayed in September 2023

Nothing

Very clean good area

Stayed in October 2023

Location

Stayed in October 2023

Room didn’t have air con and was too warm

Clean, comfortable, spacious room

Stayed in October 2023

Lack of any sort of bedside table and Power points anywhere near the head of the bed.

Comfy bed, well stocked tea and coffee making facilities, and very convenient for Heathrow Airport. Price was very good too.

Stayed in October 2023

The room was very small, it was very evident that this was previously student accommodation, the hotel rooms in general were very dated and basic. Once in the corridor’s away from the lobby/restaurant/bar area I’d was extremely hot as no aircon anywhere else in the hotel.

The location was perfect for the event I was attending. Staff were very helpful and friendly.

Stayed in July 2023

The security staff must be trained to handle certain situation. they were totally clueless when faced with the a real challenging situation. I think the management should provide the staff with a checklist to what to do or how to handle unexpected circumstances. it is sad to see the SPA has been taken out for good.

Ok! everything is fine at this hotel. since August we have travelled from Rome to London and stayed at this hotel four times for every stay from one to maximum 4 nights. However, the last stay was a bit troublesome. we arrived late and did not find our room key at the security office. apparently the person at the hotel reception forgot to deliver our key to the security office and the security staff was of no help. They did have no clue how to handle this situation. we used improvised arrangement to sleep for the first night. The hotel promised us to reimburse us the cost of first night. lets see when it arrives. Nevertheless, this is the most favourite hotel of mine. it is not far from west Drayton train station and nor from Uxbridge. From west Drayton, the Elizabth line to Canary Wharf in 30 to 45 minutes, depending on peak or off peak hours. BTW, check the train night schedule because the last train to west Drayton terminates well before midnight and one can land in serious trouble if if you misses that ride.

Stayed in October 2023

Location a nightmare to find at night

Clean, nice beds

Stayed in October 2023

Nothing

Good parking Fairly cheap Communicated well Comfy and clean

Stayed in October 2023

The staff friendly and helpful

Stayed in September 2023

One towel in the room for 2 people, no glasses for water and the room was too hot and could not open a window in the room.

Good large rooms and very clean and helpful staff

Stayed in September 2023

Facilities need an update - matts needed on the floors of the spa and changing rooms, was so wet it was dangerous. Rooms were boiling, have seen people mention that in other reviews too… was a warm day and much warmer inside the building that out.

Good location, amazing staff

Stayed in September 2023

Staff friendly and helpful. Bathroom clean. Breakfast good quality.

Stayed in September 2023

The room was very hot although the hotel did provide a fan this didn’t cool the room.

Our room was spacious with a comfy bed. There was plenty of hot water and a powerful shower.

Stayed in September 2023

Room hot and stuffy bit a fan was provided.

Stayed over to catch an early morning fl8ght from Heathrow. A great accessible location. Staff super friendly. Room basic but had all usual facilities and clean and comfortable. Great value for money.

Stayed in September 2023

No airconditioning

Location, clean, staff

Stayed in September 2023

The fridge was a little bit noisy, but I have to admit that I heard it because the area where the hotel is located is very quiet. I had no difficulty to sleep : the bed was very comfortable;

A large room, very clean, with all the facilities in excellent condition. Coffee, tea and milk available for free. The staff at the reception desk were extremely kind, ready to give me the information needed for taxi reservation, finding the way to a restaurant ...

Stayed in September 2023

The building is good, but there is no AC. Moreover, it is a little far from underground.

The staff in the reception was great!

Stayed in September 2023

Feels hot and stuffy

location

Stayed in August 2023

The difficulty of getting the key after 10 pm

Comfy beds, excellent price

Stayed in September 2023

Size of room

Location

Stayed in July 2023

The room service needs to meet international standards, as i had to beg for my room to be serviced on a daily basis. the manager on duty was a bit rude and i was told there is no staff to do this late in the afternoon. He told me to read the fine print. from where i come from, hotel rooms are serviced on a daily basis.

room and location

Stayed in July 2023

The hotel was far too hot and there was no air conditioning.

Room and bathroom were a decent size.

Stayed in July 2023

No air con in the bedroom so very warm.

Very clean, spacious accommodation with helpful friendly staff

Stayed in August 2023