Room a bit cool Some areas need decorating

Shame shower needed mending and no change of towels or clean in between day 1 and 2

Stayed in May 2024

Our room when we arrived was in a poor condition, draws falling apart, TV not working (Very Poor) we was then upgraded to another part of the hotel, room was excellent.

We had a Wedding there, the service and staff were exceptional, the whole day was a success. well done to all involved.

Stayed in May 2024

staff very helpful with our vegetarian needs

Stayed in May 2024

The power cut unfortunately

We arrived and checked in after 5 minutes there was a power cut , we couldn’t use any of the facilities so wasn’t to pleased

Stayed in May 2024

Just i didn't like opening of pool on the weekend ( Saturday) it should be open till 9.30pm cus it wasn't enough time to relax in the pool and jacuzzi.

Accommodation it was good and clean.

Stayed in May 2024

Car park is very rough and full of potholes . Main corridors need a touch of paint Our room was quite dusty

Location for our visit

Stayed in May 2024

The room was booked for 2 guests however there was only 1 bottle of showergel, shampoo and bar of soap. There was also only 1 bottle of water in the fridge, 1 pack of biscuits and not enough milk. for 2 guests I would expect 2 of everything, I wouldn't expect to share a bottle of water and have to skimp on the shower gel so that it lasted for the 2 of us.

Breakfast was lovely. Good selection. Staff were very friendly and helpful.

Stayed in May 2024

Nothing

It was clean and friendly staff.. lots to do and all the open space ( greenery)

Stayed in May 2024

The bathroom and room was a little dated, the shower did not sit on the head properly and wet the floor. Room was a little dusty. The view out the window was not the best.

Pool was nice, loved the gym. 2 4 £16 cocktails were a bonus 👌 cocktails were lovely, the ambience in the bar was lovely with great background music. All the staff where all nice and friends. Lovely grounds.

Stayed in May 2024

Breakfast food wasn't hot,rooms are looking tired ,hook on bathroom door was very very loose,bed base was peeling.Card only payments Is abit annoying .Also we were told you were fully booked for food when i tried to change time from 18.00 to 17.00 I foned 3 times asking but was told no,but when I asked by email there wasn't a problem,and as we were esting at 17.00 there was no one else eating at all! Very strange x

Size of room

Stayed in April 2024

The room we were allocated was not acceptable in fact quite poor. Headboard material all hanging off plus carpets had stains all over them and it was all very shabby. But when I told reception we were upgraded to a beautiful room and we were very comfortable

The breakfast was excellent and so were the staff

Stayed in April 2024

Wanted to eat in the brassiere once everyone had arrived to be told it was closed. Rooms were clean but very tired looking and could do with updating no air con in rooms and windows that didn’t open for some fresh air. Also no fan in bathroom and no plug in bath. Only one towel in room, but these were replenished once we asked at reception. some places around the hotel looking tired too. Chair arms in the brassiere dirty and could do with upholstery cleaned. Little things letting it down. Got told brassiere was open at 11am got there at 12 and told it wasn’t and to go to Hathaway pub didn’t want to as we were dressed steady for the wedding and wanted cocktails. A lovely lady did manage to get someone to make them but this took nearly 25 mins to make there were only 2 of us. Would have had a couple but didn’t have time.

Location was fab for attending a wedding nearby.staff were friendly and very helpful breakfast was extremely yummy fresh hot and plentiful. Had a cocktail’s in the brassiere just before going to the wedding which were lovely.

Stayed in April 2024

The bathroom was dated and needs refurbishing. A few signs of wear and tear in the furnishings. But these things would not put me off from returning.

The pool was fab, staff friendly and the breakfast very good. I'm a gluten free vegetarian, so not easy to accommodate, but they did. The beds were very comfy.

Stayed in April 2024

Location, bar, breakfast and comfort

Stayed in April 2024

some issues with our first room but this was resolved well, some areas a bit tired looking

comfortable bed, nice room, very helpful staff, lovely spa

Stayed in March 2024

The room 124 was very dusty all over especially behind the TV. We were a couple staying but there was only 1 bottle of water, the bathroom was noisy was almost like the toilet was on a constant flush. We waited over 30mins to have wine glasses sent to the room to wich wasn’t very clean. Couldn’t get TV to work for ages kept saying no signal eventually it worked. Bar prices for single vodka and coke were ridiculous.

Comfortable and spacious room. Breakfast was absolutely spot on and all presented nicely staff very friendly and always happy to help.

Stayed in March 2024

Wifi

Stayed in March 2024

Swimming pool was not quite warm enough. Breakfast felt a little cramp - not enough space for everyone. Prices were a little high for food in the evening.

Location was great. Half an hour from Cadbury World and 15 minutes from Drayton Manor. Hotel fulfilled request of decorating room for a birthday celebration.

Stayed in March 2024

Expected a bit more for the money, having stayed in similarly marketed spa hotels at the same price point which were much better. The place was a little bit shabby, mismatched furniture in breakfast room etc, pub was cold, and the food was pricey for what it was. Very surprised at how the brasserie looked after seeing the prices on that menu… Only one bath towel and bath mat in the bathroom, no hand or second bath towel so had to go and get them. No fresh orange juice at breakfast it was orange squash and cheap apple juice. WiFi kept dropping in and out and there wasn’t much signal for mobile data when the WiFi was being dodgy

Location was close to NEC and the staff were all friendly. Bed was comfy, shower was nice and hot etc

Stayed in March 2024

Very Tired room, needs updating Expensive for the type of room that is was, double room

The room was clean and tidy

Stayed in March 2024

Can’t understand the £100 difference in price for the same room I stayed in 2 months earlier. The room wasn’t worth the hike in price but the hotel is central and convenient.

Made to feel very welcome with my beloved Whippets for our day at Crufts. Staff all welcoming and the room was comfortable. Would definitely return.

Stayed in March 2024

Decor a little tired especially in bathroom. Shame about sticky tape on dining room carpet.

Large room. Good facilities . Comfortable. I found the breakfast choices limited as they were either fried or sugary but a staff member helpfully found some more healthy options for me. Nice quiet location.

Stayed in March 2024

I had asked before hand if they offered Gluten free options, breakfast was good, but the evening meal was a choice of curry or a burger without the bun. It was supposed to be dog friendly and I booked because the pictures showed lovely green areas. That's a shut off golf course, all we had was the car park to walk the dog unless you went off the hotel grounds, very disappointing. Also the dogs were not allowed anywhere in the hotel apart from to and from the rooms and couldn't be left alone in the room. The spa facilities were good but because we could leave our dog only my daughter got to go for a swim. I wouldn't recommend it as dog friendly. For the price the room was quite basic, nothing extra for the price we paid. A bottle of water would have been nice. Just very basic coffee and tea facilities and bathroom supplies. You were paying extra for facilities you couldn't use if you had a dog with you.

The staff were very helpful & friendly. It was clean throughout

Stayed in March 2024

Breakfast service was awful, the hot food wasn’t replenished quick enough, so if you had 3 items on your plate you were told 15 mins for the items you hadn’t got, no mushrooms, no eggs, no beans so the items already picked were cold when getting what you were waiting for. Coffee and tea machines weren’t working properly. Not enough staff to cope with the amount of people.

Nice place. Friendly Staff. Nice rooms. Lovely buffet food at our function and plenty of variety, hot and cold very nice. Efficient staff looking after everyone. Lovely variety for breakfast.

Stayed in March 2024