36-37 Lancaster Gate, Westminster Borough, London, W2 3NA, United Kingdom
#803 of 1,010 hotels in London
Guests' ChoiceBased on 3568 hotel reviews
7.0Cleanliness
7.4
Comfort
7.5
Location
8.7
Facilities
7.0
Staff
8.2
Value for money
7.1
Free WiFi
8.0
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End of dialog contentReviewed: 6 May 2024
Bojan
SerbiaWe booked Superiour room, and it turned out that we got a room in the basement without a proper window. Breakfast was not the best, there was a variety of foods, but it wasn’t tasty.
Location is fantastic, Hyde Park is nearby, it’s in the very center of the city. The street where the hotel is located is quiet and fancy. Staff was extremly nice and polite.
Stayed in May 2024
Reviewed: 4 May 2024
Thomas
United KingdomCould hear the person upstairs which kept us awake at times, loud footsteps and moving around
Reception was modern and the staff were very friendly
Stayed in May 2024
Reviewed: 3 May 2024
Rita
United Kingdomroom very small
localization
Stayed in April 2024
Reviewed: 30 April 2024
Philip
United KingdomThe Shower head was broken & the TV Remote did not work.
Friendly helpful staff & clean facilities. Appeared to be a very quiet area
Stayed in March 2024
Reviewed: 29 April 2024
Kamaljit
United KingdomBreakfast restaurant room was too stuffy, needed some air circulation and open windows and doors.
Location was really good, only a few tube stops away from the key areas for our trip. Concierge were very attentive, helpful and well mannered.
Stayed in April 2024
Reviewed: 28 April 2024
Itstony
FranceThe shower in the bathroom needed a little attention.
A well-located hotel, not far from Lancaster Gate Underground station, in a calm and quiet square. The staff - particularly Grayden and Sreerag - were welcoming, helpful and keen to please. The room was a generous size and very clean and well equipped with a coffee maker. The breakfast was good value and the hot food freshly cooked.
Stayed in April 2024
Reviewed: 26 April 2024
Colin
United KingdomI have stayed here before and it’s clean and quiet as it’s away from busy roads. But 5 mins from a bus route and Lancaster Gate underground.
Stayed in April 2024
Reviewed: 25 April 2024
Emma
United KingdomRoom quite tired, old carpets and furniture
Good location Quiet Comfy beds
Stayed in April 2024
Reviewed: 25 April 2024
Teresa
SpainVery small twin room with extremely small shower room. Difficult to work out how to control a/c , heating
Good location Very clean Comfortable beds
Stayed in April 2024
Reviewed: 23 April 2024
Roberts
United KingdomSome air freshener in bathroom. But it was clean.
Great location. Clean and tidy. Staff friendly.
Stayed in April 2024
Reviewed: 22 April 2024
Thomas
United Arab EmiratesGreat value for the money. Nice cozy room closed to park. Good coffee, apples and cookies in lobby. Pleasant staff.
Stayed in April 2024
Reviewed: 18 April 2024
Elysia
United KingdomThe room was a very good size, especially for the price. The bathroom was very clean however the carpets were not in the room and nor were the carpets clean on the stairs leading to the room. The windows were so old that they would not open and our room as 'upgraded' however there was a short downwards staircase inbetween the room door where you need the key card and the actual room, which was difficult to access. The check in staff on shift was not the most fourth coming however when we checked out, the genetleman was lovely and very cheery.
Stayed in April 2024
Reviewed: 16 April 2024
Brianna
IrelandWe had very noisy neighbours on our first night who were arguing in the early hours of the morning, besides that nothing wrong with the property.
Location was great, staff were very nice
Stayed in April 2024
Reviewed: 13 April 2024
Pauline
United KingdomNothing
Close to tube station
Stayed in March 2024
Reviewed: 12 April 2024
Alfredo
United KingdomCurtains were broken
Stayed in April 2024
Reviewed: 11 April 2024
Toby
United KingdomThermostat was complex/didn't work. Room was warm. Had to have window open constant. Room was quite dusty.
Good range of facilities, including iron & board, coffee machine, kettle and fridge. Location was great, 5 minutes from Lancaster Gate and just off Hyde Park. Friendly staff
Stayed in April 2024
Reviewed: 9 April 2024
Elisabete
IrelandProblem with bathroom, so we split the family in two rooms
Breakfast and location
Stayed in April 2024
Reviewed: 8 April 2024
Nima
IranSingle beds are small for tall people and we had to bend a bit to fit. The twin room didn't have enough space for two large luggages, and we had to open our luggages when the other was closed :-D
Location and staff are wonderful. Wifi also works everywhere. Lobby has coffee maker and cookies for free. Generally good value for quality
Stayed in April 2024
Reviewed: 30 March 2024
Michael
GermanyMy room was in the first floor, and therefor very dark. The reception room was very near by and it was loud in the night.
Very good, everything was avalibel, inklusiv English Breakfast. The Coffee was bad. The room for Breakfast was quite narrow.
Stayed in March 2024
Reviewed: 30 March 2024
Libby
United Kingdom- we stayed in the basement and there was 0 natural light, for the price we paid i would of expected a little better. - rooms were very loud so could hear everything from around the hotel during the evenings/early morning
- the bed was comfortable - good walking distance to the tube
Stayed in March 2024
Reviewed: 27 March 2024
Andrew
United StatesSmart, friendly and convenient.
Stayed in March 2024
Reviewed: 25 March 2024
Hayley
United KingdomNot the fault of the hotel but the drilling of the nearby house woke me up at 7.30am and stopped at 10am. Couldn't get the air con to blow warm just cold even tho the temperature said 27 degrees.
Loved the tea, coffee and biscuits in the foyer. Comfortable bed, staff very friendly and helpful.
Stayed in March 2024
Reviewed: 25 March 2024
Paul
United KingdomSome of the paint work in the hotel looked a bit tired and could benefit from a bit of attention. The breakfast selection was really good, maybe could have benefited from having tea and coffee available in the dining room
The location was excellent. Close to the tube, parks and a few pubs and cafes close by. The lady on the front desk was lovely and checked us in 30 mins early. We had a call a few minutes after to check the room was ok. The bed in the room was really comfortable and we had a great night sleep. Would definitely stay here again next time we're in London
Stayed in March 2024
Reviewed: 25 March 2024
Noreen
United KingdomBreakfast
Location Friendly staff Great hairdryer
Stayed in March 2024
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