We didn't see any ghosts! However the whole ambiance of this fine establishment pretty well made up for that.

This very old wonderful Inn is at the heart of Rye. All of the staff, reception, porters, waiting/bar staff, cleaners were so polite and professional. Very easy to get lost in the nest of corridors and stairways however the helpful staff are never far away to point you in the right direction. The Mermaid is ideally placed for exploring lovely Rye.

Stayed in May 2024

If more vegetarian options were available on dinner menu would have eaten there.Not a major issue as plenty of places to eat in rye.

Staff were very friendly and helpful.Room was lovely and although at the front of the Inn the curtains blocked out all outside light.Very peaceful as well.Bed very comfortable.

Stayed in May 2024

Bed could have been wider!

Helpful staff. Excellent breakfasts. Nice room

Stayed in April 2024

Nothing

Everything was superb

Stayed in April 2024

We found dinner could have been better.

Fabulous location, great staff and delicious breakfast.

Stayed in April 2024

No shower

Food was excellent Bedroom comfy but could do with shower Staff very helpful

Stayed in April 2024

Not so much didn't like but the breakfast buffet was quite plain, options were ok but would have been better if there was a more varied spread of options for the price of the breakfast.

Loved the atmosphere, it was like stepping back in time. Beautiful Inn, so much history and the style was beautiful. Fantastic pub with incredible fire place and lounges. Perfect cosy vibe for a trip away, very picturesque. The staff were very friendly and helpful too.

Stayed in April 2024

There was a slight problem with the parking very difficult to drive up a steep cobbled street as extremely tight turn into the hotel. My friend had to move her car twice which was not a Range Rover size & the Receptionist at the time of arrival was not clear in her instructions. The porter or car park staff man at the time was also not very helpful. We actually felt we shouldn't park in the hotel car park as its very tight & has to be arranged in a very strict manner! We were also told a coach party were arriving later (how a coach would get up there who knows)? So we were to consider this?!! This started our trip away in not a good way, so the parking needs to be mentioned & people made aware when booking.

Beautiful hotel with extremely friendly staff so clean & located well to see Rye. Breakfast was amazing and such a historic street where you felt like you'd gone back in time!! Would definitely stay again. The staff at Breakfast could not do enough for you & it comes through in their personality.

Stayed in April 2024

Nothing

Location , history, aesthetics and food

Stayed in April 2024

Wow ...what a fantastic hotel swamped in history and perfect location and the rooms are stunning were be back soon

Stayed in April 2024

Nothing apart from the noisy seagulls early in the morning!

Staff on reception, restaurant and housekeeping very polite and friendly. It was challenging in the car park as space is limited however staff were able to assist by moving cars as appropriate. Breakfast was very good with plenty choice. Hotel takes the visitor back in time to another era with all the furnishings and fittings reflecting this.

Stayed in April 2024

Only thing I would have changed would be the parking as we were blocked in by another car and the owner forgot to give the keys to the receptionist. we had to wait until the staff could contact the owner.

The interior of the mermaid inn was beautiful so much to just look at. Staff were very friendly and down to earth

Stayed in April 2024

Stunning building, great staff.

Stayed in April 2024

Nothing!

Full of character and well appointed.

Stayed in April 2024

Not particularly good value considering the cost we paid but will visit again but for a special occasion

Friendly staff, lovely breakfast Great location

Stayed in April 2024

Amazing stay, the staff are so helpful and everything was 10000%. The breakfast was so good, everything about the mermaid is just fabulous

Stayed in March 2024

The single room seemed a little tired - shower and bathroom seem like they need an upgrade . They were clean . I was woken up by the sound of footsteps outside my room and not sure if the ghost stories had gone to my head or if the legends are indeed true but I slept badly ( not the hotels fault )

The hotel was a charming historic place to stay . The staff were all utterly charming and so welcoming and helpful . We ate our evening meal and breakfast and these were both excellent

Stayed in April 2024

Nothing

The position is fantastic in such an amazing place ,walk straight into history and climb the church tower for the best veiw.

Stayed in April 2024

Nothing

All the old features were there, it was like stepping back in time.

Stayed in April 2024

Food could have been a bit hotter - both dinner and breakfast were luke warm but not enough to complain about

We last stayed at the Mermaid in 1976 for our honeymoon It was every bit as good as we remembered

Stayed in April 2024

My only criticism would be that there is not enough parking but we did find alternative parking.

I loved staying at the historic Mermaid Inn. It is an amazing place with lots of quirky features. The food in the restaurant was delicious. The location is great. If it hadn't been raining I would have enjoyed the outdoor areas too. I enjoyed my stay very much.

Stayed in March 2024

Lovely old building, with a large open fireplace.

Stayed in March 2024

Nothing, it was perfect

It was absolutely beautiful. So old and historic but also so comfortable

Stayed in March 2024

Shower screen maybe

Character, history & uniqueness

Stayed in March 2024