Hidden costs for drinks on site

Fantastic find,perfect for our overnight stay

Stayed in April 2024

Decor is a nice place to relax

Stayed in February 2024

Accurate information regarding parking.

Location was good and check and check out options was excellent

Stayed in April 2024

Only blunder was on arriving and been given a room, i entered my room to find a naked man in there. Went to tell staff and was given a new room. It was slightly traumatising and embarrassing, to say the least!!!

The hotel was very lovely. Prime location. Spacious and clean rooms

Stayed in April 2024

We did try to get a cup of tea in the morning from the bar as we hadn't booked breakfast and was told they could only do this in the lounge/dining area upstairs. The member of staff looked confused when we just asked for a cup of tea, even though there are tea/coffee facilities available in the room, we don't like the little cartons. We did enquire about a breakfast but a cost of £18 it was a definite no, especially with many other cheaper options available within walking distance. It would have been nice to have a menu with smaller options available to buy instead.

Beautiful lounge upstairs with pool table, lovely bar as you came in with some games to play if so desired. Easy quick in, lovely, welcoming and informative staff, working lifts, beautiful clean room. Was an easy walk to many bars. Check out wasn't until 3 p.m. the next day which I thought was excellent as many hotels kick you out no later than 11, was not sure if this is because I had joined the 'friends' link, just ashame we had to return home earlier than this or we could have enjoyed another day in birmingham

Stayed in April 2024

Lighting in rooms very poor.

Modern hotel, good location

Stayed in April 2024

The shower leaks from the shower into the bathroom, and everything gets wet

Good room, lovely staff, nice little bar downstairs, just around the corner (10 min walk) from the canals and bullring

Stayed in April 2024

nice big room with comfy bed

Stayed in January 2024

Bar was very expensive and over priced , we Had to change rooms as workmen working in the opposite room , smell of glue on whole floor , they should have known this before allocating the room .

Location, Breakfast very good .

Stayed in April 2024

Furniture and decorating is tired and worn. Carpets were very dirty and stained. TV remote wasn’t working properly so could not use TV. Sink didn’t drain properly in our families room and they had to use the toilet to dispose of water. Staff on the night shift were rude, when asked for help to use the lift their response was ‘you have legs you can use the stairs you know’.

The reception area

Stayed in April 2024

A bit cold, bedding could have been more generous

Location, 5 star breakfast, clean and comfortable stay, bars, stylish

Stayed in March 2024

N/A

For a mid range cost the hotel proved to be excellent value for money. Well located with good/clean facilities and friendly staff. Would definitely recommend to anyone wanting to stay close to the centre of Birmingham.

Stayed in April 2024

Room was dirty. There was smudges on the paint work.

Location and decor

Stayed in April 2024

More refreshments please!

Great location and wonderful staff! Room for 2 but only provided with 1 bottle of water and 2 tea bags, would have been nice to have a little more to keep us going! Bathroom also prone to flooding when you have a shower!

Stayed in April 2024

The food and drink was over-priced; a pie and mash was £17, and a pint of beer to accompany it was another £7.

Quiet room on request. There was a stag party staying there, and they made sure that other guests were not disturbed!

Stayed in April 2024

There was lots of noise coming from corridor.

It was really nice room with plenty of space.

Stayed in February 2024

Nothing all amazing

Clean and welcoming not fair from the main centre or the arena, bar area was nice to chill in rooms where spacious

Stayed in March 2024

When I checked in the staff stated I needed to pay extra for breakfast the following day as it wasn’t included in my booking price. Fortunately I didn’t do that, and once I’d checked into my room I checked my booking.com confirmation which confirmed breakfast WAS included! Once I made the reception aware they then updated their records. Just glad I hadn’t tapped my card to pay the supplement I was asked for, cos then would have had to sort hassle of refund. 3rd world problems I guess :)

The games facilities were a welcome refreshment from other city centre hotels. There was shuffle board, darts, pool table, and consoles all for use by residents in the hotel. Nice touch!

Stayed in March 2024

Nothing really

A short walk from the station, fairly modern hotel, nice bar as you make your way way through the entrance. Rooms were of a decent size for the price & were clean throughout. Was up in Birmingham for a friends birthday, the bar was still open for a nightcap when we got back about 1.30pm.

Stayed in March 2024

Lack of mini fridge. Hair dryer was not working and had to use the one from my friend's room.

Location, price, presentation

Stayed in March 2024

Bit further out than thought, area not great.

Comfy beds, nice bar and lounge.

Stayed in April 2024

Noisy guests going back to the rooms at 5am after a night on the pop. Pillows on the beds need replacing as they are lumpy and uncomfortable.

Beautiful lounge and bar areas with pool table, darts and shuffle board. We even had a game of giant jenga! A short walk away from the bull ring for shopping and the canals for food and drinks. Rooms and ensuite spacious and clean. The staff are all friendly and approachable, nothing is too much trouble.

Stayed in March 2024

I could smell people smoking in the rooms

Everything was great

Stayed in April 2024

No restaurant staff on duty but bar staff had it covered

Everything- couldn't really find fault

Stayed in March 2024