Lancaster Terrace, Westminster Borough, London, W2 2TY, United Kingdom
#55 of 1,004 hotels in London
Guests' ChoiceBased on 4379 hotel reviews
9.0Cleanliness
9.4
Comfort
9.5
Location
9.3
Facilities
9.2
Staff
9.4
Value for money
8.3
Free WiFi
8.9
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End of dialog contentReviewed: 25 April 2024
Deana
United StatesAmazing location, very close to Paddington but can also just walk out into the city. Great views over Hyde park, lovely staff and wonderful facilities with quiet rooms and warm showers. Will definitely return on a future trip to London.
Stayed in March 2024
Reviewed: 25 April 2024
Kelly
United KingdomAbsolutely nothing. We loved everything
I stay in London a lot both business and leisure and have done the rounds on hotels. This hotel is one of my top choices and my #1 choice when travelling with my family. It’s absolutely spotless and the service and facilities - bars, restaurants (including breakfast) and in room are 10/10. The welcome at reception set us off on a great start making a fuss of out 9 month old and equal interest in the 15 and 18 year old we were travelling with. There was genuine interest throughout our say and so many offers of help it was like staying with friends. The Thai restaurant is also incredible the food is amazing and having been to Thailand a lot it is so authentic and as I said to the kids the best Thai food outside of Thailand!
Stayed in April 2024
Reviewed: 24 April 2024
Andy
United KingdomRoom was comfortable, clean and everything needed was available.
Stayed in April 2024
Reviewed: 24 April 2024
Shu
United KingdomExcellent, tranquil, clean, tidy, refreshing room, superb, thoughtful, friendly, supportive, responsible staff, and the best location in London for me. I will book the same room whenever I need to stay in London. Thank you so much for delighting my day! Very best wishes xx
Stayed in April 2024
Reviewed: 23 April 2024
Jc
United StatesThe rooms while absolutely lovely were a little small if you have a large piece of luggage to open, etc, and sometimes could hear neighbors through the wall… but mostly v quiet and peaceful
The property is beautifully situated on the north side of Hyde Park - the rooms are flooded with light, when you want it, which is lovely. Hotel is elegant and classy and a very easy jaunt to Paddington Station. Also the food at the hotel was exceptional. Lovely design as well - Well-done!
Stayed in April 2024
Reviewed: 22 April 2024
Lesley
United KingdomThe overall service delivery from staff, in particular the staff parking my electric car, when we left they had fully charged the battery which is fantastic and I didn't expect that. Well done
Stayed in April 2024
Reviewed: 22 April 2024
Bedii
TurkeyBeautiful location Friendly and helpful staff Clean Really tasty breakfast The view from the room is also lovely
Stayed in April 2024
Reviewed: 22 April 2024
Büşra
TurkeyWe had to pay a deposit when we first arrived. It would be nice to be informed before hand.
The hotel is next to the train station which makes very easy to commute to a Central London. Also the view of the Hype Park from the breakfast room and the rooms are marvelous. The staff was very helpful and the room service was the best.
Stayed in April 2024
Reviewed: 20 April 2024
R
CanadaOur only complaint was the breakfast buffet. The variety was great; however, the room was far too small for the number of guests with the tables very close together and crowds around the buffet and guests squeezing by as we ate. Although the staff was very helpful, by the time our coffee came, it was cold (and this happened twice probably because of the congestion). I suggest skipping breakfast at the hotel and finding one of the myriad cafes in Paddington.
We liked almost everything. The staff are exceptionally friendly and well-trained. The rooms are very clean and well-appointed, although a tad on the small size (even our corner room), although this is to be expected in central London.
Stayed in April 2024
Reviewed: 19 April 2024
Garzoni
SwitzerlandAll was ok
All was ok
Stayed in March 2024
Reviewed: 17 April 2024
Ahmed
United StatesNothing that I can recall.
The breakfast was great and the location is the best.
Stayed in April 2024
Reviewed: 17 April 2024
Mark
United KingdomBooked this hotel off the back of the great reviews from other travellers and wasn't disappointed! Brilliant location close to Lancaster Gate tube and Hyde Park. All of the staff we engaged with were incredibly friendly and helpful. Booked a corner deluxe room which was spacious, modern, well equipped and with great reviews. Will definitely return here in the future
Stayed in April 2024
Reviewed: 17 April 2024
Lei
United KingdomClean, enough space, good view
Stayed in April 2024
Reviewed: 17 April 2024
Dana
AustraliaThe lack of cupboard space. No decent sized shelving in the room to put clothes. We were there for 9 days
Breakfast was excellent. Room was lovely. Location is great right by the underground and Hyde park. Very convenient
Stayed in April 2024
Reviewed: 16 April 2024
Kari
United StatesReally nothing
Facility is gorgeous, location perfect, staff was top. Overall, a positive experience and would highly recommend.
Stayed in April 2024
Reviewed: 15 April 2024
Dilano
United KingdomN/a
Proximity to station. Location and quality of rooms
Stayed in March 2024
Reviewed: 15 April 2024
Humaid
United Arab EmiratesThe rooms are a little cramped.
Location and proximity to public transportation line
Stayed in April 2024
Reviewed: 14 April 2024
Ralph
United KingdomFrom the moment we stepped into the hotel, we were enveloped in an atmosphere of warmth and professionalism that only a top-tier establishment can offer. The crown jewel of our stay, however, was the breakfast restaurant and tea room managed by the incomparable Aziza and her remarkable team. The team’s attention to detail was impeccable, and their ability to anticipate our needs made us feel like royalty.. Your dedication to excellence is the reason we will be coming back. Thank you very much, Breakfast team.
Stayed in April 2024
Reviewed: 13 April 2024
Stephen
United KingdomAbsolutely every part and could not fault a single thing
I have been in hotels worldwide and have never been treated so courteous or professional in all my stays the staff are sensational from outside porters to front of house breakfast and bar staff they treated us to a sensational stay and a return visit is guaranteed well done
Stayed in April 2024
Reviewed: 13 April 2024
Pamela
United KingdomSmall bathroom
Large bed although asked for twin
Stayed in March 2024
Reviewed: 12 April 2024
Michelle
United Statessmall touches in the room like night lights, very comfy beds, Nespresso machine in the room
Stayed in April 2024
Reviewed: 11 April 2024
Cara
United StatesNothing
Wonderful stay and staff
Stayed in April 2024
Reviewed: 7 April 2024
Carol
United KingdomCouldn't see any room for improvement.
An excellent hotel. Staff very helpful and friendly. Nothing too much trouble. Breakfast buffet was lovely, and we also took advantage of the a la carte. Great view from our room.
Stayed in March 2024
Reviewed: 6 April 2024
Mr
United KingdomEven for a London hotel somewhere prices a little steep, especially the parking for guests.
Excellent service. Amazing location. Comfortable bed.
Stayed in April 2024
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