Would have liked extra towels ( maybe coloured ones ) for use after hot tub

Tranquil setting, lovely coffee outside

Stayed in September 2021

I couldn't find staff in the evening to get extra milk, so I walked down the drive to the garage next door. The driveway was dark and next to no lighting. Luckily I had a torch in the car that I used. The drive needs to be far better illuminated. Also in arrival the entrance to the drive wasn't well signed and we struggled to find it. The tea cups in the room were tiny. You'd have to drink two teas to get the equivalent of an average cup size. Also there were four of the smallest biscuits. They should either give proper biscuit double packs or not. The tiny biscuits looked like an after thought. However, should biscuits be placed in rooms with the amount of allergies people have? Biscuits could contain nuts etc. On leaving there were no staff, so we deposited the key in a receptical that said 'Room keys'. It doesn't hurt to have staff present for when people leave to say good bye and a bit of customer service cheer. It was noted that the access control system didn't work to the room floor, although our locked securely. Again if your going to have access control have it working or don't but site security is extremely important to me. Sorry can't say about CCTV too much, as I only saw a few cameras that looked poorly fitted as did the access control. To me that shows a lack of consideration towards safety and security, plus the very few staff. There was an emergency number to call but that was it.

The pool, Jacuzzi and steam room were very nice. The room was comfortable and views great. The breakfast was very nice and enough. Also the Waiting On staff were very professional and polite. The town was a very short walk from the hotel where we got an evening meal as the hotel restaurant wasn't open.

Stayed in September 2021

The bathroom had no heating and was a bit chilly in the evening and morning. One member of staff was rather curt and almost rude, the rest were amazing. The Spa facilities were in need of updating (no sense of luxury!). The steam room and sauna didn’t work too well.

We were met by Joel who was happy to help with our bags. A very pleasant and welcoming young man. The place itself was very clean and nicely furnished. Most of the staff were friendly and helpful. The breakfast was very good and served by a lovely, friendly and helpful waitress.

Stayed in September 2021

A little dated in places

Friendly relaxed and clean

Stayed in August 2021

Minor downside was the restaurant not being open on Mondays and Tuesdays, which was when we stayed, so we didn’t get to try the evening food, but we knew this before booking so it didn’t cause an issue.

The Cleve was delightful! We had a very spacious and beautiful room with wonderful views. The facilities were great, the food was excellent and all the staff couldn’t have been more helpful and friendly. Will definitely be staying again.

Stayed in August 2021

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Stayed in August 2021

The room needed redecorating! Tired bathroom . Window rattled all night needs replacement. This could just have been our room.

Spa was amazing pool , steam, sauna, jacuzzi! Food very good. Staff absolutely fantastic

Stayed in August 2021

The bar facility shuts early at 9pm and not able to get an evening meal on Mondays and Tuesdays

Nice location, very clean, lovely choice of breakfast and spa very good

Stayed in August 2021

The bathroom was in need of an update, it was clean but not modern.

Location, the staff, the restaurant were all brilliant. The gym was adequate, i did not use the pool but it looked good. Rooms were clean and comfy

Stayed in July 2021

The decor in the room was a bit confused / unfinished, the spa was a bit dated.

The exterior of the hotel was lovely and it had a well equipped Spa. The staff were lovely.

Stayed in July 2021

We had planned to spend a day in the gardens on the sunbeds relaxing. It was not clear from the website that these were part of the onsite rental houses and the only onsite area to relax was the coffee house garden which was not a place to sunbathe etc. A minor inconvenience that meant we had to drive to the coast for the day.

We wanted to stay in an older type accommodation rather than a chain. The Cleve did not let us down. Rooms had high ceilings and it felt like a stately home. Coffee Room was good and we ate there on the last night of our stay, food was excellent. My wife had 2 treatments in the spa and loved them both.

Stayed in July 2021

People in the room next to us were smoking which drifted into ours

Amazing breakfast

Stayed in June 2021

The hotel was very clean and tidy. Great location within walking distance from city centre. Staff were very lovely and helpful. After long drive we enjoyed a relaxing atmosphere in the spa facilities. Would book again next time we are this area

Stayed in June 2021

Had a leak in our room, staff sorted (upstairs rooms radiator had leaked) Menu for the bistro was small and a bit over priced. Spa shut at 9pm. No spare towels for the spa so bring some! Lots of stairs and no lift.

Spa Facilities was great, shame you only get an hour and a half a day to use them. Room was full of character! Amazing staff/team which were so helpful and friendly.

Stayed in June 2021

Mattress in the bedroom needs replacing, you roll straight into the middle due to sagging. Coffee at breakfast was awful, weak and no really taste. Paid for an Americano and it had a burnt taste.

Lots to like. Staff are amazing, so friendly and helpful. Decore in the main areas are beautiful, it is inviting and makes you feel relaxed and chilled. Food in the restaurant and at breakfast, so so taste. The location is stunning.

Stayed in May 2021

Old, cheap.. and so and so... but not expensive so..

Breakfast was ok

Stayed in May 2021

Bed! Not luxury bedding or bed Cobwebs Bathroom floor tiles and sink cracked No toiletries refill No restaurant facilities on an evening

Spa was nice

Stayed in September 2021

Have a fan in the room

The staff were friendly and welcoming, the food was delicious, and the Facilities were great , we highly recommend the cleve, and definitely will go back ,

Stayed in September 2021

Everything just perfect

Stayed in August 2021

as a paying customer and frequent hotel user including the cleve historically i would never stay here again

nothing no one to meet and greet keys with my name left by a restaurant

Stayed in May 2021

There was confusion on if the spa was included in the price or not. After discussing it with the staff, they gave us access but it did not appear to have been included in the original price. The double bed was two singles pushed together which was not great for a romantic couple of days away. The room was also a little quirky with bath taps plumbed in the wrong way round and a kettle lead which wouldn't reach the plug socket.

It was clean and functional. The spa was great, with swimming pool, whirlpool bath and steam room. It was also a good distance to the centre of Wellington if you want to walk in for a drink in the evening.

Stayed in August 2021

The location, the food, the Service, the facilities, everything was absolutely spot on - We will be back

Stayed in July 2021

Front of house reception not at all welcoming. Room was dated, tired and needed some love and attention. Very basic amenities. Large bottle of hairwash and one of shower gel bolted to the wall. No tissues, shower cap etc. The Spa area (pool, Jacuzzi, gym steam and sauna rooms) are all given priority to locals who have memberships. That's fine. The best view from the loungers in the pool area overlooked a car park and petrol station. The steam room was like sitting in a caravan. Overpowering chlorine smell. Doesn't feel at all like a spa! We had to use the towels from our room. We wanted to call down to get fresh ones but there are no phones in the room. When checking out, the card machine was broken and they wanted to write my card details in a notebook to try later. Erm, no.

The waiting staff in the Bistro were all lovely, helpful and friendly. The food while not perfect was good and with a couple of tweaks could be amazing.

Stayed in July 2021

The room was very run down, Going to the pol area was very dangerous wet steps not good.

We did not have a breakfast , The location was great

Stayed in May 2021

Massages we booked were sub-par (worst either my wife and I have had and on the expensive side at £90 each) The room was dated and had looked like it needed a fair amount of refurbishment. There was no air conditioning or even a fridge in the room so was too hot to sleep much at all (not that it’s usually an issue in the UK that it’s too hot) Therefore for us it wasn’t a great stay as really struggled getting enough sleep but the pool and hot tub made up for this a bit.

The breakfast was amazing and Steph who was the waitress two of the mornings was very friendly and welcoming. The pool and hot tub were very nice additions to the hotel and there is lots of areas to sit down and read a book etc

Stayed in June 2021