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Reviews of The Pheasant Inn - The Inn Collection Group 4 stars

Bassenthwaite Lake, Bassenthwaite, CA13 9YE, United Kingdom

#8 of 13 hotels in Bassenthwaite

Guests' Choice

Review score

Based on 941 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    9.2

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.1

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 3 May 2024

    9.0
    relaxing enjoyable stay in a quieter part of the lakes.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Excellent food .Good choice and prompt service

    Stayed in April 2024

  • Reviewed: 29 April 2024

    7.0
    Not exactly as expected but staff and location made up for it.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The place is a bit more rough around the edges than the photos show. The menu was varied but the meat was overcooked both nights. The walls were very thin in oir room.

    Great location. Lovely staff.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    Fabulous base for Wainwright bagging
    • Leisure trip
    • Group
    • Classic Double
    • Stayed 1 night
    • Submitted via mobile

    Room was above the bar and could hear chairs and tables being moved about a lot at closing time/staff tidying at the end of shift. This kept me awake until after midnight. I would request a room elsewhere in the priority next time.

    Food was delicious, location beautiful and staff very friendly.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    Comfortable and quiet
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    The hotel runs a reward scheme for a complementary drink when you choose not to have your room cleaned on the second day. Unfortunately the voucher is only valid on the first day and not during the whole stay. So we were refused this complementary drink on the second day. Bad marketing from our point of view.

    This hotel is located in a quiet location close to Sale Fell. Lovely room, clean and tidy. The shower was fantastic, especially the handshower was like a high pressure cleaner. View on lovely maintained garden in true ‘geoffrey smith’ style. The walk up Sale Fell which starts from the hotel is worth walking. The views from the lop are really awesome.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    9.0
    It met our needs
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room size

    Excellent

    Stayed in April 2024

  • Reviewed: 24 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Ordering everything at the bar got a little tiresome

    Room was clean and well equipped. Food was excellent

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    Very pleasant, staff were lovely.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bit disappointed with food quality of the dinner.

    Very quaint, lots of books and crannies.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    9.0
    Perfect location for a surprise birthday treat
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The fact there wasn't a full length mirror in our room

    The size of the room was perfect for us and an excited puppy! The bed was comfy and warm

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    Welcoming and comfortable with great additions.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Our room was a good size but was metres from the dining room on the ground floor. We were slightly concerned about noise in the evening but it was actually fine and didn’t hear anything from the pub.

    Staff were very welcoming and we utilised the offer of paying a small fee to access the spa facilities at the local hotel which was an excellent addition. Dinner and breakfast were delicious and everything was very comfortable.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    The staff and food made it.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Very quaint hotel, lovely grounds but a bit too wet to explore this time around. It was a busy hotel with lots of comings and goings, staff were really friendly and food was also good. Good choice for breakfast also. Really enjoyed our stay. Plenty parking also.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    8.0
    A great place to stay. Welcoming. A very comfortable room
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Leaving

    The staff were very welcoming and food excellent.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    9.0
    Such a lovely family break, ideal family room in a great location. Food really good too.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Dog friendly

    Lovely quiet area a few miles from Keswick centre.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    7.0
    perfect for dogs and walkers for Sail Fell , lovely weekend away
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some of the staff seemed a bit rude/ like we were interrupting them from a task when we asked a simple question regarding our reservation and tables for dinner one night. This was only some of the staff most of them were very nice.

    Hotel was lovely, looks to have been re done relatively recently, very clean nice staff and very accommodating to our dog

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Fabulous location. Lovely pub- very dog friendly. Staff were great
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    The lighting in the room was really dark even with the curtains open. The bathroom had a smell like blocked drains.

    The dog friendly accommodation was separate to the pub. Very dog friendly pub staff were great with me and my dog.

    Stayed in April 2024

  • Reviewed: 4 April 2024

    9.0
    Break
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small portion (Thai curry)

    Staff room

    Stayed in April 2024

  • Reviewed: 3 April 2024

    7.0
    Overall, a warm and welcoming hotel with some tasty food. Fab location for exploring!
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room- Wrong room on arrival - no bed for our daughter (which should have been bunk beds). Quickly made up the sofa bed to rectify this. Hair grip on bed/leaves on floor/water glasses left on sofa - we were unsure if they had been cleaned. Food - My husband’s ‘Thai’ meal was Chinese chicken and not Thai and bland in flavour. The cheesecake was not a cheesecake, more like mousse on top of unset biscuit.

    Lovely room overall. Great location. Superb breakfast and lovely, welcoming staff. Good - my venison was amazing and the breakfast was superb.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    7.0
    Maybe best to stay in a room without an upstairs bedroom.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately the room above ours was extremely noisy, you could hear every footstep and conversation.

    Right at the base of the fell with a path from our door. The main building has 2 bars, one being the original lots of character.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    8.0
    Great place. Would stay again.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    The noise from the room upstairs did prevent us from sleeping for about an hour. Turn the heating down before you go to bed, it was very hot with the heating on when sleeping ( but this is my fault not the hotel).

    The room was very nice, clean and comfortable. The food was very good and nice bar to have a drink. Checking in was very easy and quick. The gardens outside were well kept nice to sit in. The view from our room (25) was excellent. I would stay here again.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Checkout 10:30am Too soon tbh

    Nice place and location..Good breakfast too

    Stayed in April 2024

  • Reviewed: 28 March 2024

    8.0
    We booked a”cozy” room and it was what we needed for a 1 night stay.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing negative to say about our stay.

    Although our room was “cozy” it had everything necessary for a short stay. Staff were friendly and helpful.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff standing round at breakfast, but you still had to order your cooked breakfast at the bar, rather than the staff taking your order.

    Everything. Homely. Nice food. Pleasant staff.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bedding clean and the room was warm.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No waitress service at dinner. Hated getting up and queuing at the bar for drinks, then food, then water, leaving my guest at the table each time Used to be a great fine-dining restaurant. Sadly no longer

    Great bedroom, great location

    Stayed in March 2024

  • Reviewed: 10 March 2024

    7.0
    Average
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Asked for slightly early check in which was a problem

    Parking was spacious .

    Stayed in March 2024

Showing 1 – 25

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