The only problem we had there was no lift,which wasn't great seen as we had a baby with us

Stayed in August 2025

More sockets in the room and a working lift.

Breakfast was great, buffet breakfast but nicely cooked.

Stayed in August 2025

They are currently carrying out refurbishment work and the lift is out of action.

We had a superb view of the Abbey

Stayed in August 2025

Our bed was too close to the bathroom door we struggled to get in and out. Banged ourselves every time we went past even on the TV,. Not good.

The hotel is having work done at the moment but it didn't spoil our stay at all. Staff food hotel wonderful.

Stayed in August 2025

We were in a cozy Seaview room,hadn't realised the double bed was against a wall,so awkward to get in and out.

Breakfast was great,and so was the view from our room,all the staff we encountered were very friendly and helpful. Loved the bar and the prices in there were good.Our room was clean and we got fresh towels each day .

Stayed in August 2025

We were aware of their being no lift because we had been emailed .And we didn’t have any mobility issues as such.3 Floors later and after all the steps getting back to hotel( I wonder about other residents). We also had plumbing issues which I had to report to reception. We were out most of the day so only needed to use this a couple of times a day but it was embarrassing to tell the Reception.

We have been to Whitby before and had a meal prior to all the refurbishment. It looks lovely and the staff are so welcoming and friendly. We love the location on West cliff. Obviously under a lot of improvements at the moment .

Stayed in August 2025

The amount of steps to get around the hotel.

Lovely room. Spotlessly clean. Everything I needed.

Stayed in August 2025

No lift working Towel rail not working Mobile radiator broken Chilly

Convenient for beach, amenities. Clean &spacious

Stayed in August 2025

There is renovation works going on at the hotel , The lift was out of action , and there is scaffolding outside the building which hindered the sea views , which in return should be reflected in the price of the stay which it isnt

Location is great

Stayed in August 2025

Room needed updating but the hotel.is being renovated. Tiny shower that dripped Lift was under refurbishment and there was a lot of stairs we were in room 313 the dogs couldnt manage so had to be carried 🤣

Staff amazing 👏 Location fabulous 👌 Breakfast delicious with lots of choice..sausages and black pudding were superb 👌 Our room view of whitby Abbey was stunning Our 3 pomeranians were made to feel.veru welcome Plenty of tea coffee milk and sugar ***Seen a comment of someone else saying dogs shouldnt be allowed in the restaurant, the dogs have an area to be sat right at the back of the restaurant, its one smaller room, there is plenty of room for UNFRIENDLY DOG PEOPLE in the WHOLE restaurant if your that daft to sit in the doggy area its your fault*** some people are BARKING MAD haha!!***

Stayed in August 2025

The parking is terrible at the hotel for such a large hotel, if we had known how limited it was we wouldn’t have booked. Tried to reserve a space was told it’s been fully booked for months, the overflow car park is on a small bit off waste ground and is far too small for the hotel. I know the hotel is dog friendly like all the hotels but don’t think they should be allowed in the restaurant. The hotel looks nothing like the picture on booking.com, there was work being done to the outside as scaffolding was up, the lift wasn’t working but we did know that before we went and isn’t an issue for us, the whole hotel needs an up lift.

The location was great. The room we had was good with beautiful views. The staff are friendly.

Stayed in August 2025

Nothing.

Perfect location for our stay. Booked parking which was definitely worth it. Busy hotel but staff had time to chat, were friendly and helpful. Scaffolding around the hotel which we knew about prior to visit so not an issue. We booked a small double with sea view. Room was a bit dated and the bed had been placed covering electrical sockets. Still managed to charge phones but had to unplug TV. Overall, good value for money.

Stayed in August 2025

The room we had was very small with a double bed. You literally touched the TV to pass to get to the toilet, and also, I kept hitting my toes to the bed as the space between the door and the bed was very narrow. The toilet door is almost touching the bed unless you pay for a superior room, you won't get a spacious room

It's a very big hotel and has several bars, a big restaurant. The restaurant had a reasonable menu with daily specials. All the hotel staff were very friendly and helpful. It has a car park to the back with reasonable charges. We went with a motorbike and were given several choices to designated spaces for motorbikes

Stayed in August 2025

The only downside for us was the fact that lift not working we were made aware of it and offered help with our suit case !

The location is ideal and was so glad I pre booked parking! The hotel is going through a big renovation we had one of the refurbished rooms it was lovely

Stayed in August 2025

Carparking is limited, so you have to be very lucky to find a space if the carpark is full. Yes, building work is ongoing, and areas of the hotel are a little dusty, but this will be worth it to bring the hotel back to a high standard.

It is an amazing building that is currently undergoing a major renovation programme. Once completed, it will be brought back to its glory days. All the staff are friendly and welcoming. The addition of a dog friendly establishment is an added bonus.

Stayed in August 2025

Bed mattress very uncomfortable , the mattress is breaking down which leads to rolling out of the bed all the time. Lift being worked on and not available for use.ķ

Friendly staff, excellent breakfast, comfortable with exceptional of bed.

Stayed in August 2025

Although spotlessly clean think we in an room that still needs updating. Mismatched furniture and very different almost clashing curtains between bedroom and bathroom. Room basic!! Just laundry white bedding on bed no throw or cushions say to finish it off. Other people saying how fab their rooms were so guess we just out of luck as hotel is being renovated. Corridor outside room had a funky damp smell all the time.

Lovely place and excellent views.

Stayed in August 2025

Limited parking (but they gave me a permit to park on the street) and bathroom in the room was a bit tired but they are undergoing renovations.

The view from the room was amazing! Such a great location, friendly staff, good selection of breakfast and overall lovely hotel.

Stayed in August 2025

Old dated rooms, dirty windows and around windows

Safe and clean

Stayed in July 2025

The major drawback was the non functioning lift and being allocated a room on the 3rd floor. 66 steps to our room, at 67 years of age, with a suitcase and bags was no joke, and watching a disabled girl struggling down the stairs from our floor was very concerning.

The location and sea view were very good. Breakfast and meals were also good and the staff particularly diligent and attentive. B

Stayed in August 2025

Was currently being renovated . Parking hit and miss but if you get parked then you have a pass for 2 days

Room was good , clean and good view

Stayed in August 2025

We felt that the room lacked storage for the duration of our stay, as there were no chest of drawers. It would be more suitable as an overnight or short weekend room.

The breakfast was amazing, and good choice of food on offer. Hotel is in a good location. It’s handy having the option to go on the tour bus, which stops outside the hotel.

Stayed in August 2025

The lift is out of action (which we were advised about prior to travel) however , being on the top floor ( third floor) was sometimes quite a challenge . A dirty towel was found behind the bed on the first evening. The room only half serviced on one of the days. The room looked very tired and dated, however, the rooms are apparently, gradually being updated Bedside lamps on both sides of the bed ,but only one could work ,the other the cable and plug could not reach the plug socket

Liked the location, a good pick up point for the Whitby Tour bus. Evening meal in the restaurant , The Fat Badger ,was lovely. Most staff very happy and smiley and pleasant. Bed very comfortable

Stayed in August 2025

There was nothing to dislike

The location, the comfortable room and the spectacular view

Stayed in August 2025