There was not really sufficient room in the bedroom to work on a laptop, as the dressing table did not have sufficient depth and there was only 1 chair, a deep armchair which was not suitable for desk-top level work. Otherwise, everything in the room was fine.

The room service (Anna) was really excellent and the room itself was very clean and tidy. The other hotel staff were also very helpful, friendly and polite, and gave me a lot of help with lifting and storing heavy luggage. The view from the bedroom window was unforgettable!

Stayed in March 2024

Only one bedside light meant only one of us could read in bed

Stayed in April 2024

Room was lovely. Bed was very high, but thats only a problem as I'm so short!

Location is fabulous, perfect for a weekend in Wells

Stayed in April 2024

Breakfast lady was excellent

Stayed in March 2024

The Bath/shower was unusable as a shower.Toilet flush was difficult to stop.The mirror light was difficult to work out.

Staff managed a continental breakfast for at very short notice

Stayed in April 2024

The stairs were very steep, but we had been informed about this so it wasn’t a surprise. We were disappointed that the on-site restaurant wasn’t open on our initial night and we had already made plans for subsequent meals. That said, on return in the evenings when it was open it was very busy which is always a good sign! There is no actual parking on site, but as we had been informed beforehand, parking is available alongside the green (and other places), albeit limited to overnight stays. We found this worked a treat.

The property is quite quirky, being pretty old. The location is fabulous, being just across the green from Wells Cathedral. The staff were great, friendly and interactive. Communication before the trip was very good too. Breakfast was great.

Stayed in March 2024

Great location and breakfast

Stayed in April 2024

The room was tired and could do with a facelift.

Very friendly and accommodating hosts. The food in the restaurant was very good with fast professional service.

Stayed in April 2024

More diary free options at dinner

The view of the cathedral, the quiet, the character of the room and building, the bed was large and comfortable, dinner and breakfast were good, the location is excellent.

Stayed in April 2024

Lovely quaint hotel in an excellent location. Very good breakfast

Stayed in March 2024

Nothing

We also enjoyed an excellent dinner in the restaurant (Rugantino’s) with a large group beforehand. The restaurant were accommodating about our late start because we gave a concert in the Cathedral. Fantastic unique ancient bedroom over the old gateway. We like the awkward old spiral staircase and sensational view over the Cathedral and the Green. Excellent large breakfast served by very friendly lady.

Stayed in February 2024

Some road noise.

Location.

Stayed in April 2024

No bar

Location,view, food

Stayed in April 2024

Parking is a problem, everywhere suggested by staff was full on arrival so it took us some time to find somewhere. Everywhere requires you to renew your payment early next morning, so not relaxing really.

The breakfast was excellent, everything cooked to perfection

Stayed in March 2024

N/A

The property is in an amazing location - super central with everything on your doorstep! The view of the cathedral from our bedroom was stunning and made our trip! The staff were extremely friendly and helpful and helped to make our stay extra special!

Stayed in March 2024

The location was great in the historical centre of Wells, our room overlooked the green and had a beautiful view of the cathedral. The room was comfortable and tastefully decorated. Staff were pleasant and helpful with local knowledge. We didn't eat breakfast but did enjoy a lovely dinner in the restaurant.

Stayed in March 2024

the main radiator in the bedroom could not be turned down and the room was too hot until the heating went off

It was just what I needed for and overnught stop

Stayed in March 2024

There is no on-site parking, but the parking options advised were very helpful. If you time it right (i.e. between 8.00pm and 8.00am for 20 minutes), you can use the nearby layby for dropping off passengers or luggage.

The hotel location was right in the centre of Wells. It is a beautiful ancient building. The hotel staff were very friendly and helpful. We were informed in advance that the flight of stairs to the second floor on which we were staying was very steep and it was a good workout to get up there! The bedroom itself had all we needed. Being at the front of the hotel, there was a lot of noise from the road but this is to be expected in the centre of the city. The breakfast was very tasty and plentiful. We had a lovely meal at the Rugantino restaurant and it really was authentic Italian food. The service was excellent too. I would definitely recommend this hotel.

Stayed in March 2024

Could not have a proper shower due to sloping ceilings in the en-suite but not an issue as it was off-set by the view out of the window.

Great room overlooking the Cathedral Close but all a bit tight - not unexpected in a historic building. Evening meal in the Rugantino restaurant was quite expensive for what you got but very tasty.

Stayed in March 2024

Quirkiness and ancient building. Four poster bed.

Stayed in March 2024

Nothing

The second time, we've stayed a lovely hotel and an ideal location

Stayed in February 2024

The bedroom was a bit too warm.

Was good location for our visit and concert in the cathedral. Staff very friendly and helpful.

Stayed in February 2024

Wallpaper / but that’s me.

Location and architectural ambiance. Wonderful stuff.

Stayed in February 2024

The room is soon going to be refurnished and the hotel thanked us for our suggestions for improvement, for example more shelf space for toiletries in the bathroom, a hook for coats on the back of the door, and a large cushion for your back when sitting up in bed. A proper shower would have been plus in the en-suite, and they say they are also considering this as part of their upgrade. These were minor points and wouldn't stop us considering a return trip.

We had a good experience from the outset, being warmly welcomed and able to check in to our room ahead of time. The hotel sent useful information on the various public parking options in Wells and so their not having guest parking of their own was not a problem. We had the superior double with lovely views overlooking the green and the Cathedral. The food in the Rugantino restaurant was excellent. The building is old and full of character - expect to hear other guests on the creaky stairs.

Stayed in February 2024